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Lexus Stevens Creek - Service Center

San Jose, CA

4.9
141 Reviews
Call Service Center (408) 550-7689

141 Reviews of Lexus Stevens Creek - Service Center

Sort by
November 05, 2024

I’m happy with the service. Job was done at the time they promised, in 2 hours time. More

by sally89@comcast.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kunal Pabla
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 05, 2024 -

Lexus Stevens Creek responded

Thank you for sharing your feedback! We're glad to hear that you were happy with the service and that we were able to complete the job within the promised 2-hour timeframe. We always aim to provide efficient and reliable service, and it's great to know we met your expectations. Team Lexus of Stevens Creek

November 05, 2024

Overall, it was a good experience this time. I am satisfied with the leverl of service received. More

by danielroom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramsin Pourgevargis
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 05, 2024 -

Lexus Stevens Creek responded

Thank you for sharing your feedback on your recent service experience at LSC! We're so glad to hear that you were satisfied with the level of service you received. It's always our goal to provide an excellent experience for our customers, and your kind words let us know we're on the right track. Make it a great day and please hurry back

November 01, 2024

Hong Ly was very professional and friendly. I’m glad she was the person who helped me. The other Lexus employees were very professional, again thank you! More

by tltabui
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hong Ly
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 01, 2024 -

Lexus Stevens Creek responded

Thank you so much for your wonderful feedback! We're thrilled to hear that Hong Ly provided you with a professional and friendly experience. It’s great to know that our team made a positive impression on you. We truly appreciate your support and look forward to serving you again in the future! Team LSC

October 31, 2024

Very professional and knowledgeable. Quick service and good communication. Easy to schedule service online. Accessories service take a bit long as there was only one person working there More

by ramcha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramsin Pourgevargis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 31, 2024 -

Lexus Stevens Creek responded

We're honored to serve you @ Lexus of Stevens Creek and please hurry back

October 29, 2024

David took good care of me, car done early, answered my questions, gave me a discount More

by Ron_palma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
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Oct 29, 2024 -

Lexus Stevens Creek responded

Thank you so much for taking the time to share your experience on DealerRater! We’re thrilled to hear that David took great care of you and that your car was done early. It’s always our goal to provide exceptional service, and we're glad that your questions were answered and you received a discount. Team Lexus of Stevens Creek

October 25, 2024

Excellent service. Pretty friendly staff. A loaner car provides an amazing experience to choose a wide array of choices to try different models. Thank you! More

by Tess
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Dynes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 25, 2024 -

Lexus Stevens Creek responded

Thank you so much for your wonderful feedback! We’re delighted to hear that you had an excellent experience with our friendly staff and enjoyed the loaner car option. It’s great to know that it helped you explore different models. Your satisfaction is our top priority, and we truly appreciate your kind words! Lexus of Stevens Creek Svc Dept.

October 25, 2024

The service is great. it starts from you come in till you get your car back. More

by nofalzee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcos
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Oct 25, 2024 -

Lexus Stevens Creek responded

Thank you for your wonderful review! We’re glad to hear that you enjoyed our service from the moment you walked in until you got your car back. Your satisfaction is our priority, and we truly appreciate your kind words. Team LSC

October 23, 2024

Great service. Easy to work with. Contact less technology works we’ll recommend it to all More

by Moorevj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Nagy
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 23, 2024 -

Lexus Stevens Creek responded

Thank you for sharing your positive experience! We're glad to hear that you found our service great and easy to navigate. It's fantastic that you had a smooth experience with our contactless technology. Lexus of Stevens Creek Svc Dept.

October 21, 2024

Very excellent customer service and friendly staff. l will definitely recommend to other Lexus owners. More

by ayanmica
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Dynes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 21, 2024 -

Lexus Stevens Creek responded

Thank you so much for your kind words! We’re delighted to hear that you experienced excellent customer service and found our staff friendly. Your recommendation to other Lexus owners means a lot to us! Make it a great day!

October 18, 2024

Service consultant, Ramsin Pourgevargis, was very helpful and knowledgeable. Scheduling the appointment was easy, and the car service provided was completed promptly. More

by Socorromgonzalez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramsin Pourgevargis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 18, 2024 -

Lexus Stevens Creek responded

Thank you so much for taking the time to share your positive experience on DealerRater! We’re thrilled to hear that Ramsin provided you with helpful and knowledgeable service. It’s great to know that scheduling your appointment was easy and that your car service was completed promptly. Make it a great day - Team LSC

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