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Lexus Stevens Creek - Service Center

San Jose, CA

4.9
141 Reviews

141 Reviews of Lexus Stevens Creek - Service Center

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March 05, 2025

Always great service from everyone. I always get a loaner. And, my car is returned to me spotless. Kudos to all who touched my car and those I spoke with. More

by carolhorrillo
Recommend Dealer
Yes
Employees Worked With
Ramsin Pourgevargis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 05, 2025 -

Lexus Stevens Creek responded

Thank you for your wonderful feedback! We truly appreciate you taking the time to share your experience. Providing great service is always our priority, and we’re delighted to hear that you consistently receive excellent care, a loaner vehicle, and a spotless car upon Lexus of Stevens Creek

March 04, 2025

Although the location is not at a traditional location of the dealership, the facility is clean and bright and a general positive vibe. The receptionist was very professional and congenial. My service adviso More

by cosenacz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommy Luong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2025 -

Lexus Stevens Creek responded

Thank you for sharing your experience! We appreciate your visit and your kind words about our facility and team. While our location may not be traditional, we take pride in maintaining a clean, bright, and welcoming environment. We're also pleased to hear that our receptionist and service advisor provided you with professional and friendly service. Your feedback means a lot to us, and we look forward to serving you again in the future! Lexus of Stevens Creek

March 02, 2025

Not much to say except that my Lexus experience with Michael Nagy from the service department was awesome. Everything smooth and lovely, no complaints here! More

by screenNameNow
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Nagy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2025 -

Lexus Stevens Creek responded

We love hearing that your Lexus service experience with Michael Nagy was awesome! It’s great to know everything went smoothly and that you had a hassle-free visit. Thank you for sharing your experience—we truly appreciate your support and look forward to serving you again in the future! Lexus of Stevens Creek Svc Center

February 28, 2025

Kunal is awesome ! Great service. He’s really nice and helpful. Love that the dealership is very nice and so clean. Everyone is professional. More

by Trisss
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kunal Pabla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2025 -

Lexus Stevens Creek responded

We're grateful for your kind words about Kunal and our dealership! It's wonderful to hear that you had a positive experience with our team and enjoyed the clean, professional environment. We appreciate you taking the time to share your feedback! Team Lexus of Stevens Creek

February 26, 2025

This review is actually for the Lexus service center in Santa Clara. The people are all great and professional. They provide me with updates during my car service. I have a specific service agent that I w More

by MMason
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommy Luong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : People that provided my loaner car and the lady at the checkout desk
Feb 26, 2025 -

Lexus Stevens Creek responded

Thank you so much for your kind review! We truly appreciate your feedback and are thrilled to hear that you've had a positive experience at our Lexus Service Center. We're especially glad to hear that Tommy Luong has provided you with great service. Our team works hard to provide professional and timely updates, and it's wonderful to know we met your expectations. Make it a great day and please hurry back - Team Lexus of Stevens Creek

February 25, 2025

The is professional and experiences were pleasant And friendly offer coffee, explain everything well and understandable. More

by Abalugay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
Feb 25, 2025 -

Lexus Stevens Creek responded

Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with us. Our team takes pride in providing professional, friendly service, and we’re glad to know that you found everything to be explained clearly and in a way that was easy to understand. It’s also great to hear that you enjoyed the coffee—we want to make every part of your visit comfortable and welcoming. Lexus of Stevens Creek

February 23, 2025

Excellent service and great attention to detail during maintenance visit. Excellent summary of recommendations (layered) for vehicle enhancement and inprovement More

by Don
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gerardo Portillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Technician whom I didn’t know
Feb 24, 2025 -

Lexus Stevens Creek responded

Thank you for your kind words and for sharing your experience with us! We're thrilled to hear that you received excellent service and appreciated the attention to detail during your maintenance visit. It’s always our goal to provide clear and helpful recommendations for your vehicle’s enhancement and improvement. We value your feedback and look forward to assisting you with any future needs. Lexus of Stevens Creek

February 21, 2025

Great customer service! Excellent communication! Positive attitude! Very welcoming and extremely helpful in every question I had about my car. More

by Destiny Herrera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Yang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2025 -

Lexus Stevens Creek responded

Thank you so much for your kind words and for taking the time to share your experience with us! We're so glad to hear that you found our customer service to be great, and that our team was able to provide clear communication and a welcoming atmosphere. We truly appreciate your feedback and are happy that we could assist with all of your questions. Lexus of Stevens Creek

February 16, 2025

The Service manager Angel Dynes was very helpful and knowledgeable. The car service was great. More

by bangtn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Dynes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2025 -

Lexus Stevens Creek responded

Thank you for your kind words about Angel Dynes! We're so glad to hear that his helpfulness and knowledge made your service experience a positive one. It’s great to know that the car service met your expectations. We truly appreciate your feedback and look forward to assisting you again in the future! Lexus of Stevens Creek

February 14, 2025

Marcos Rodriguez is very knowledgeable for his job , he explain details the work of thecar, very friendly to all nationalities, no discrimination. Thank you Marcos Rodridquez for all the hard work.iam givi More

by anahenry92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcos Rodriquez
Feb 14, 2025 -

Lexus Stevens Creek responded

We truly appreciate your feedback about Marcos Rodriguez. We’re glad to hear that his knowledge and dedication to explaining the work on the car made such a positive impact. Marcos always strives to be friendly and inclusive, treating all customers with the respect they deserve. Lexus of Stevens Creek

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