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Lexus Stevens Creek - Service Center

San Jose, CA

4.8
78 Reviews
Call Service Center (408) 550-7689

78 Reviews of Lexus Stevens Creek - Service Center

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November 20, 2024

I have always had excellent service at the Lexus service center for my RX350. Ramsin is my service advisor and has done an excellent job of communicating with me. I highly rate this service center. More

by linda_webb_2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramsin Pourgevargis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 20, 2024 -

Lexus Stevens Creek responded

Thank you so much for taking the time to leave such a fantastic review on DealerRater! We’re delighted to hear that you’ve had excellent experiences at our Lexus of Stevens Creek Service Center with your RX350. We’re especially glad to know that Ramsin has been able to provide exceptional communication and service.

November 18, 2024

Very professional to dealt with and a very nice people. All requests were done properly. More

by Bbroque
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gerardo Portillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 18, 2024 -

Lexus Stevens Creek responded

Thank you for your kind posting on DealerRater and please hurry back - Team LSC

November 18, 2024

This is the worst service visit I’ve ever had. There’s no contact information for the service advisor. He didn’t call back when I left a message. For an hour the service department receptionist wa More

by bret
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eric Yang
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 18, 2024 -

Lexus Stevens Creek responded

Thank you for sharing your feedback. We sincerely apologize for the frustration you experienced during your service visit. We understand how important timely communication and assistance are, and we're sorry that your experience did not meet your expectations. Your comments have been noted, and we will work to ensure a more efficient and responsive experience for all our customers moving forward. We appreciate your patience and hope to have the opportunity to serve you again in the future - Lexus of Stevens Creek

November 16, 2024

Michael Nagy is a top notch service advisor, he goes above and beyond. I will request him for all future visits. More

by Tom Eickhoff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Nagy
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 18, 2024 -

Lexus Stevens Creek responded

Thank you so much for sharing your positive experience with Michael Nagy! We're thrilled to hear that he went above and beyond to provide you with exceptional service. It's great to know that you’ll be requesting him for all your future visits—we truly value customers like you. Lexus of Stevens Creek Svc Dept.

November 14, 2024

The service department at Lexus of Stevens Creek is top notch. I wouldn’t take my car anywhere else. Alfonso Lopez arranged for my service in a courteous and efficient manner. More

by onemrsmart
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfonso Lopez
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Nov 14, 2024 -

Lexus Stevens Creek responded

Thank you so much for taking the time to share your positive experience with our service department at Lexus of Stevens Creek! We truly appreciate your kind words about Alfonso and the level of service you received.

November 11, 2024

Great customer service from Ramsin P. and service center team. Thanks again. Regards, Rodney J. More

by Rjonoubei
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramsin Pourgevargis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 11, 2024 -

Lexus Stevens Creek responded

Thank you for sharing your positive experience! We’re so glad to hear that Ramsin P. and our service center team were able to provide you with excellent customer service. It's always our goal to make sure our customers feel well taken care of, and we’re happy to know we met that standard for you. Lexus of Stevens Creek Svc Dept.

November 10, 2024

Very good experience for the first maintain, from the loaner car to the professional and efficient service. More

by Ying
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Minh Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 11, 2024 -

Lexus Stevens Creek responded

Thank you for sharing your positive experience with us! We're so glad to hear that your first maintenance visit went smoothly, from the loaner car to the professional and efficient service. We strive to make every visit as seamless as possible, and it’s wonderful to know that we met your expectations. Lexus of Stevens Creek

November 05, 2024

I’m happy with the service. Job was done at the time they promised, in 2 hours time. More

by sally89@comcast.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kunal Pabla
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 05, 2024 -

Lexus Stevens Creek responded

Thank you for sharing your feedback! We're glad to hear that you were happy with the service and that we were able to complete the job within the promised 2-hour timeframe. We always aim to provide efficient and reliable service, and it's great to know we met your expectations. Team Lexus of Stevens Creek

November 05, 2024

Overall, it was a good experience this time. I am satisfied with the leverl of service received. More

by danielroom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramsin Pourgevargis
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 05, 2024 -

Lexus Stevens Creek responded

Thank you for sharing your feedback on your recent service experience at LSC! We're so glad to hear that you were satisfied with the level of service you received. It's always our goal to provide an excellent experience for our customers, and your kind words let us know we're on the right track. Make it a great day and please hurry back

November 01, 2024

Hong Ly was very professional and friendly. I’m glad she was the person who helped me. The other Lexus employees were very professional, again thank you! More

by tltabui
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hong Ly
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 01, 2024 -

Lexus Stevens Creek responded

Thank you so much for your wonderful feedback! We're thrilled to hear that Hong Ly provided you with a professional and friendly experience. It’s great to know that our team made a positive impression on you. We truly appreciate your support and look forward to serving you again in the future! Team LSC

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