Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Lexus Stevens Creek - Service Center

San Jose, CA

4.9
172 Reviews
Call Service Center (408) 550-7689

172 Reviews of Lexus Stevens Creek - Service Center

Sort by
April 25, 2025

Excellent service. Facility is always clean. Employees are very service oriented. Follow up is good. More

by louyasutome
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hong Ly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
April 24, 2025

Samson is great . I went to have for my car general maintenance and right away he took me in . No loaner but they were able to set up an Uber for me. Good costumer ser More

by JM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samson Du
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 24, 2025 -

Lexus Stevens Creek responded

Thank you so much for taking the time to share your experience on DealerRater! We're truly grateful for the trust you place in our service team. It's wonderful to hear that Samson was able to assist you promptly and ensure everything ran smoothly during your visit. Lexus of Stevens Creek

April 22, 2025

He is professional and very nice. He listened well to my issues and called me to give status if issues. Communication is great. More

by Dbanacho
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samson Du
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 22, 2025 -

Lexus Stevens Creek responded

Thank you so much for your kind feedback and for trusting our team. We’re thrilled to hear that you had a positive experience with us! Lexus of Stevens Creek

April 21, 2025

Gerardo was friendly, knowledgeable and great at keeping us updated on the status of our repairs. He knew exactly how to support us with our specific need and we will absolutely keep going back to him for f More

by johnny_lopez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gerardo Portillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 21, 2025 -

Lexus Stevens Creek responded

Great to hear Gerardo made the experience smooth and informative. His attention to detail and clear communication really make a difference. We’re glad he was able to support your specific needs, and we look forward to seeing you again for future visits. Lexus of Stevens Creek

April 21, 2025

Renna is excellent and the whole facility as well as the service provided are great. More

by Jackchlin777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Renna Yao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 21, 2025 -

Lexus Stevens Creek responded

Thank you for sharing your visit to Lexus of Stevens Creek and we're humbled to serve you and your auto care needs.

April 20, 2025

Service Center always provides great service. Minh answered all my questions and sent me progress reports during the day. More

by jowshannon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Minh Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 21, 2025 -

Lexus Stevens Creek responded

Thank you for sharing your experience with our Service Center. We're glad to hear that Minh took great care of you—answering your questions and keeping you updated throughout the day. Clear communication and reliable service are important to us, and it’s great to know Minh delivered on both. We’ll be sure to share your feedback with him and the rest of our team. Lexus of Stevens Creek

April 19, 2025

Great sales person and service person, always willing to go beyond what we ask for to help us More

by tsurumoto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gerardo Portillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 21, 2025 -

Lexus Stevens Creek responded

Thank you for your feedback. We're glad to hear that both our sales and service teams have gone above and beyond to support you. It’s always our goal to exceed expectations, and hearing that our team continues to do so reinforces the standard we strive for every day. Make it a great day and hurry back - Team LSC

April 18, 2025

Michael Nagy is Awsome; super knowledgable, And provides the best advice. The maintenance and support experience with Michael Has been fantastic for my ten or more years with Michael. Thank you Mi More

by Roberto711711
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Nagy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 18, 2025 -

Lexus Stevens Creek responded

Thank you so much for your wonderful feedback! We're incredibly lucky to have Michael on our team—his knowledge, honesty, and dedication truly make a difference. It's amazing to hear that he's been supporting you for over ten years! We'll be sure to pass along your kind words to him. Thank you for being such a valued part of our Lexus family! Happy Easter

April 18, 2025

The service department is top notch. Best service I have ever received at a dealership. More

by clapore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kunal Pabla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 18, 2025 -

Lexus Stevens Creek responded

Thank you for all the trust and kindness you have in our dealership & team. Make it a great day and hurry back - Team LSC

April 17, 2025

Michael has been my advisor for the last Couple years. I always ask for him. He’s very knowledgeable and professional. I trust his recommendations. I appreciate his help. Thank you, Michael. You deserv More

by lizettelena
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Nagy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 17, 2025 -

Lexus Stevens Creek responded

Wow — thank you for the amazing review! We're so glad to hear that Michael has consistently earned your trust over the years. His knowledge, professionalism, and dedication to our guests truly shine, and we’re lucky to have him on the team. We’ll be sure to pass along your kind words.

1
2
...
18