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Lexus Stevens Creek - Service Center

San Jose, CA

4.8
134 Reviews
Call Service Center (408) 550-7689

134 Reviews of Lexus Stevens Creek - Service Center

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February 21, 2025

Great customer service! Excellent communication! Positive attitude! Very welcoming and extremely helpful in every question I had about my car. More

by Destiny Herrera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Yang
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 21, 2025 -

Lexus Stevens Creek responded

Thank you so much for your kind words and for taking the time to share your experience with us! We're so glad to hear that you found our customer service to be great, and that our team was able to provide clear communication and a welcoming atmosphere. We truly appreciate your feedback and are happy that we could assist with all of your questions. Lexus of Stevens Creek

February 16, 2025

The Service manager Angel Dynes was very helpful and knowledgeable. The car service was great. More

by bangtn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Dynes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 17, 2025 -

Lexus Stevens Creek responded

Thank you for your kind words about Angel Dynes! We're so glad to hear that his helpfulness and knowledge made your service experience a positive one. It’s great to know that the car service met your expectations. We truly appreciate your feedback and look forward to assisting you again in the future! Lexus of Stevens Creek

February 14, 2025

Marcos Rodriguez is very knowledgeable for his job , he explain details the work of thecar, very friendly to all nationalities, no discrimination. Thank you Marcos Rodridquez for all the hard work.iam givi More

by anahenry92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcos Rodriquez
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Feb 14, 2025 -

Lexus Stevens Creek responded

We truly appreciate your feedback about Marcos Rodriguez. We’re glad to hear that his knowledge and dedication to explaining the work on the car made such a positive impact. Marcos always strives to be friendly and inclusive, treating all customers with the respect they deserve. Lexus of Stevens Creek

February 12, 2025

The dealership is very professional. They were very easy to work with and I am happy with the online checkin and checkout process. The advisor was knowledgeable, courteous and was able t More

by SK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samson Du
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 12, 2025 -

Lexus Stevens Creek responded

Thank you for sharing your experience! We're glad to hear that you found our team professional and that the online check-in and checkout process was easy for you. It's great to know that our advisor was knowledgeable and able to answer all your questions. Lexus of Stevens Creek

February 10, 2025

Paymont and Ramson have provided quick responses and services, including my loaner car request. They also keep me updated on my car status. Great service from Lexus! More

by lesley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paymon Khajavi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 10, 2025 -

Lexus Stevens Creek responded

Thank you for sharing your experience with us! We’re so glad to hear that Paymon and Ramsin were able to assist you promptly and provide great service, including your loaner car request. Keeping our customers informed and making their experience seamless is important to us, and we’re happy that they were able to do just that for you. Team Lexus of Stevens Creek

February 06, 2025

Friendly fast service. Great communication and I like the convenience of a loaner car. A bit pricey! More

by Mgdl799
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samson Du
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 06, 2025 -

Lexus Stevens Creek responded

Thank you for sharing your feedback! We're thrilled to hear that you enjoyed our friendly, fast service and appreciated the convenience of the loaner car. We always strive for excellent communication, and it's great to know it made a positive impact. We're proud to offer competitive pricing in the area, ensuring that we provide the best value for our customers. Team Lexus of Stevens Creek

February 04, 2025

Everything is always handled very well. The communication is fantastic. Your rep’s are the best. More

by Bobfenton2014
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Dynes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 05, 2025 -

Lexus Stevens Creek responded

Thank you so much for sharing your wonderful feedback! We’re delighted to hear that everything is always handled so well and that our communication and team made such a positive impact on your experience. We truly value your kind words about our reps—they are dedicated to providing the best service, and it’s great to know their efforts are appreciated. Lexus of Stevens Creek

February 04, 2025

Excellent service and Samson is great to work with. He is very knowledgeable and accommodating. More

by Mike Holmes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samson Du
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 05, 2025 -

Lexus Stevens Creek responded

Thank you so much for sharing your feedback! We’re thrilled to hear that you had an excellent experience with us and that Samson made such a positive impact on your visit. He truly is an asset to our team, and we’re glad his knowledge and dedication were able to assist you. Team LSC

February 03, 2025

Great service. Very appreciate. Especially Agent Tommy Luu and Amy. Loan car easy and convenient More

by Tran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommy Luong
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 03, 2025 -

Lexus Stevens Creek responded

Thank you so much for your kind words! We're thrilled to hear that you had great service and that Tommy and Amy made a positive impact on your experience. We really appreciate your feedback and are so happy you were pleased with their help. Make it a great day and hurry back - Team Lexus of Stevens Creek

February 03, 2025

I highly recommend this dealership to anyone wanting to purchase Lexus or is in need of servicing their Lexus. This dealership not only provides exceptional level of customer service, but exemplifies wh More

by J thomatos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Slagle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Minh Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 05, 2025 -

Lexus Stevens Creek responded

Thank you so much for taking the time to share such a wonderful review on DealerRater! We are truly grateful for your kind words and recommendation. It’s great to hear that you had an exceptional experience with us. Make it a great day and please hurry back Team Lexus of Stevens Creek

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