Lexus Stevens Creek

Excellent Service & Good Price Both Vincent & Celine provided excellent service. good experience of the whole buying process and negotiating the price. There is no pressure at all. Both Vincent & Celine provided excellent service. good experience of the whole buying process and negotiating the price. There is no pressure at all. The purchase experience changed my impression to Stevens Creek Lexus Dealer's view. I'd like to recommend to my friends. More

Exceptional and Worth the Drive to San Jose My experience in purchasing a new car with Lexus Stevens Creek was EXCEPTIONAL. At the time, I was a current owner of 2 Lexus cars, a 2006 GS 300 and My experience in purchasing a new car with Lexus Stevens Creek was EXCEPTIONAL. At the time, I was a current owner of 2 Lexus cars, a 2006 GS 300 and a 2008 RX 400h. I had been looking to buy a car for 3 weeks and had visited numerous Lexus dealerships, that I had previously done business with, close to my home in Daly City but none of the sales reps that I engaged with seemed interested in helping me find the right car. I purchased my GX 460 after engaging with Vincent Nguyen through the internet. I researched for cars on-line and inquired to Lexus Stevens Creek and Vincent was the one that responded to me. I drove 60 miles to test drive the GX 460 but did not purchase because I wanted to trade in my RX400h but unfortunately, did not get the price I was looking for. I went back to dealerships closer to my home the next week thinking that someone locally would truly want to help me find the right car but my experiences were less than inspiring and I was questioning why would I want to buy a car from them. Vincent continued to engage with me via e-mail inviting me to come back and after my 2nd inquiry about the GX 460, we negotiated a price that was acceptable to all and so I came in at 6pm Friday, April 18th to buy the car. Vincent was ending his day but before leaving, introduced me to Celine Bian and she finished the deal, creating all the necessary paperwork. She was so kind and gracious helping me through the paperwork, staying with me to answer any and all questions I may have had. Soon after finishing the paperwork, I was then introduced to Eddy Ghanim who was extremely helpful in securing the necessary financing for the vehicle through Lexus Financial. Eddy helped to secure a competitive rate, with better terms. The one thing that really stood out to me was that he acknowledged and thanked me for being a long time, loyal customer to Lexus. Obviously, he had done his homework and made me feel extremely valued to Lexus, going well beyond my expectations from the financial perspective. Instead of selling to me, he helped me get a better value for buying the car. I ended up buying the Premier Luxury Care add-on because the value he presented to me was rational and provided a benefit to me over the course of 5 years and never, once, was any pressure placed upon me to buy against my will. So, I am very pleased and excited to write this review as Lexus Stevens Creek went beyond my expectations, made me feel extremely valued as a long time and loyal Lexus customer, and the service rendered by Vincent, Celine and Eddy was exceptional and exemplary at all times, I was in the market to buy two new Lexus's, the GX 460 and the IS 250/350 and so the first half is accomplished and I now look forward to relinquishing the RX400h in lieu of getting the new IS 250/360. Lexus Stevens Creek will be the first place I look to in order to get this done. More

Excellent Buying Experience - Thanks Ryan Schrantz! My wife and I had been looking for a newer used SUV for several months. We had encountered the usual "car salesman types" during this process. Fortun My wife and I had been looking for a newer used SUV for several months. We had encountered the usual "car salesman types" during this process. Fortunately we got in touch with Ryan Schrantz at Lexus Stevens Creek through internet sales. Ryan was quick to respond to my initial and subsequent inquiries. After several days we found time to make the hour drive to San Jose and view the vehicle we were interested in. Ryan promptly met us and was prepared to discuss the vehicle of interest as well as several other vehicles on the lot. Through the test drive and negotiation process Ryan was very personable and professional in his sales approach. He is very knowledgable regarding cars in general and we never felt rushed or pressured to make our car buying decision. We were able to purchase the vehicle of choice at our asking price and were very pleased with the overall experience at Lexus Stevens Creek. The entire dealership is a very comfortable, clean and spacious location which also contributes to the car buying experience. I would highly recommend Ryan Schrantz and Lexus Stevens Creek for anyone considering purchasing a new or used vehicle. More

Lexus Working with Celine was the greatest experience ever. She had the vehicle clean and ready for pick up before I even got there to finalize the deal. He Working with Celine was the greatest experience ever. She had the vehicle clean and ready for pick up before I even got there to finalize the deal. Her no pressure style and great customer service makes want to get another Lexus from her. If you're in the market for a Lexus you HAVE to ask for Celine. Thanks Shifu! More

A Big Surprise My husband and I purchased a Lexus GS300 from Lexus of Stevens Creek about seven years ago. We returned to the dealership to gather information on th My husband and I purchased a Lexus GS300 from Lexus of Stevens Creek about seven years ago. We returned to the dealership to gather information on the RX350 for future consideration. It seems we cannot go anywhere without seeing a number of the RX 350 on the roads. We were greeted by Mario Quinonez and introduced to Ryan Schrantz. Ryan spent a good deal of time with us, answering our questions and supplying us with information about the RX350. We felt we knew then why there are so many of these automobiles on the roads. Ryan and Mario are a great team. They are extremely courteous, patient and ,we felt, very knowledgeable about their product. To my great surprise, my husband decided to buy the RX 350 right then and there. It is, without a doublt the most comfortable automobile we have ever ridden in. It has just about everything one could want in an SUV but I am particularly thankful for the safety features which include the blind spot signal on the mirrors. (Deanna) Arlene Wilson More

Great costumer service, very helpful with all questions. Exceptionally nice and patient. I would definitely recommend to my other friends id they were going to purchase a new vehicle. Exceptionally nice and patient. I would definitely recommend to my other friends id they were going to purchase a new vehicle. More

Herman Samaniego My husband and I came into Lexus of Stevens Creek to do a new lease on a Lexus IS 250 - 2014. We were assigned see Herman Samanigo. He explained to My husband and I came into Lexus of Stevens Creek to do a new lease on a Lexus IS 250 - 2014. We were assigned see Herman Samanigo. He explained to me that there were quite a few Lexus IS 250's that he could show us. He asked us if there was any particular color that we would prefer. We told him we would not want Black, Red or White. After searching for what was available, he came up with several silver colored IS 250's. We were taken for a test drive. After the test drive, we were told that he would work out the best price for us, since we had been Lexus customers for the past 10 plus years. We found Herman to be extremely patient and willing to work with us on a budget that we could handle. After we had decided on a new Lexus IS 250 - 2014 and after all the paper work was done, we were given the contract and given the keys to the new IS 250. He then proceeded to explain all the features of the car. He asked us to give him a call If we had further questions about the car. When we returned home with the new car, we had a call from Herman. He was concerned if we got home safely as it was raining. That is the kind of salesman he showed us he is - definitely a person who cares about the service he gives to his clients. We would recommend Herman to our friends who may want to purchase a Lexus. Sincerely, Franklin and Pearl Lee More

We got a new Lexus RX350 at Stevens Creek Lexus last Friday, and it was our best car purchasing experience so far. Comparing with all results we searched on internet, we knew we got treated fair and fri Friday, and it was our best car purchasing experience so far. Comparing with all results we searched on internet, we knew we got treated fair and friendly at Stevens Creek dealer. Celine Bian, surely took time explaining and guiding us through the whole process. She made us feel that buying car can be just easy and pleasure. I would love to share this experience with my friends. Thanks Celine. More

What can I say but thank god for Robert Riley I want to put into words the most fantastic car buying experience my family has ever had and it is all due to one man Robert Riley. If you can clone R I want to put into words the most fantastic car buying experience my family has ever had and it is all due to one man Robert Riley. If you can clone Robert do it right away at any cost, Robert & I have been working for a few months on getting the right car and boy Robert delivered. I brought my wife & 8 year old son (who Robert included in the decision process which was a huge plus with my wife) into Lexus yesterday and from the very first second of us meeting Robert he made us feel relaxed and comfortable. My wife is one hard person to convince to buy something no offense but my wife does not trust sales people she is always very skeptical about what comes out of their mouths. But Robert spoke to her in very sincere manner making sure she was comfortable and in no way did he make her feel pressured into buying a car which is a huge plus. From the initial meeting to driving our new Lexus off the lot was seamless all due to Robert’s knowledge & professionalism. Please pass the word on to Robert how much we appreciated his effort and will recommend him to anybody who wants to buy a new car. Also because of Robert we will be coming back to Stevens Creek for any future automobile purchases. Thank you Jeff O'Connell More

Excellent Experience. The way car buying should be. I had already researched and test drove the car I wanted. Contacted Joe via email, and he called me back immediately. The way car buying should be. I had already researched and test drove the car I wanted. Contacted Joe via email, and he called me back immediately. He gave me a no-nonsense price and did some research on the value of my trade-in. No pressure or persistence. Car was ready to go when I arrived at the dealership, and Joe walked me through all of the important features. Total turnaround time, including signing all the paperwork and working with the Finance person was about two hours. Can't beat that. More