Lexus Stevens Creek

Amazing Service and Experience I have interfaced with countless sales representatives from multiple dealers. Without a doubt, Gerry Young has been the best sales person I have dealt I have interfaced with countless sales representatives from multiple dealers. Without a doubt, Gerry Young has been the best sales person I have dealt with in many years. Buying a new vehicle can be a nerve racking but Gerry put me at ease from the very start, listened to what I was interested in and went about finding the car of my choice. But more importantly was his patience as I made decisions about add-ons and price. Never did I feel any pressure. It was more like working with a friend. Thank you again for providing such a great experience. More

For a relaxed and timely buying experience, go to Herman! This week I had the pleasure of leasing my second Lexus from Herman. Working with Herman is such a great experience every time and I highly recommend This week I had the pleasure of leasing my second Lexus from Herman. Working with Herman is such a great experience every time and I highly recommend him. Herman is knowledgeable, experienced, and very personable. He was prepared to meet me with all the paper work complete and the car cleaned in advance. With his preparedness on our side, I was in and out in no time at all! If you are like me and want an easy, pleasurable (and even fun!) buying experience, I know you too will love working with Herman! More

Great customer service, would definitely recommend!! This is unlike any other dealership I have had to deal with. This was my 3rd lease and by far my favorite. I felt very comfortable with Herman and Ani This is unlike any other dealership I have had to deal with. This was my 3rd lease and by far my favorite. I felt very comfortable with Herman and Anita and not pressured or taken advantage of like I have before. They were both very sweet and professional. I would definitely recommend them both as well as Lexus of Stevens Creek....and I love my new car :) More

The Art of Customer Service The service center at Stevens Creek Lexus is without question the best at customer service and satisfaction. In three words...."they get it." We hav The service center at Stevens Creek Lexus is without question the best at customer service and satisfaction. In three words...."they get it." We have always taken our 2008 RX 350 to them since we purchased the car used in 2009. Their service is always impeccable and I have never felt like they tried to take advantage of us while the car was on the "rack", unlike other dealers and mechanics I have experienced. The water pump malfunctioned while driving on the freeway causing the engine to break down. We had the car towed to their service center and they proactively convinced the manufacturer to cover the entire cost of replacing the water pump and engine. The car only has 50,000 miles but because of its age, is out of warranty. They did not have to do this and we would have had no recourse but they did so because we have been loyal customers and they recognized it was not our fault. Customer service is a dying art in the U.S. but not at Lexus Stevens Creek. They have a customer for life and I will continue to sing their praises to all of my friends and relatives. More

Windy was great to work with. She gave me a through walk through of the features of my Lexus NX 300H. She is very professional and answered all questions and concern to work with. She gave me a through walk through of the features of my Lexus NX 300H. She is very professional and answered all questions and concerns i had. The process of buying a new car wouldn't have been easier without Windy. I would definitely recommend her if you are there to buy your Lexus. More

Joe Hart went the extra mile! I purchased a used Lexus Sedan. It had a couple minor things that needed to be fixed and one thing that was not included on the warranty, and was not I purchased a used Lexus Sedan. It had a couple minor things that needed to be fixed and one thing that was not included on the warranty, and was not detected during our test drive. Joe Hart calmly stated that Lexus would take care of it - and they did! After they fixed it they detailed my car again and filled it up with gas. I got a great car, a great salesman, and I would definitely buy from them again! More

My car buying experience with Lexus of Stevens Creek . My experience with Lexus of Stevns Creek, and salesman Herman Samaniego was superb. Herman is a low pressure, thoughtful and conscientious gentlemen. My experience with Lexus of Stevns Creek, and salesman Herman Samaniego was superb. Herman is a low pressure, thoughtful and conscientious gentlemen. He is very knowledgable about his product, and very thoughtful in the manner in which he deals with each customer. Herman went out of his way to be sure I understood the specifics of my knew car, especially the many electronic features. I highly recommend this dealership, and suggest all potential buyers seek out Herman Samaniego to be your guide. He is a consummate salesman, and gentleman. More

Experience! This is my 2nd lease through Lexus and my experience once again so easy! Herman took the time to find the car I was looking for and very easy to work This is my 2nd lease through Lexus and my experience once again so easy! Herman took the time to find the car I was looking for and very easy to work with. Anita and Herman make a great team and saved so much time. More

NX200t - Love It I have been driving the RX400 and 450h for the last 6 years and wanted to get something a bit smaller, the NX is the perfect size! I was conteplating I have been driving the RX400 and 450h for the last 6 years and wanted to get something a bit smaller, the NX is the perfect size! I was conteplating getting the honda CRV or the toyota R4 just to get a smaller SUV, but once I got in the lexus NX it reminded me why I love the lexus brand. It is cute and sporty and has spunk too. More

Service without record Lexus Stevens Creek Service didn't track and manage my 2015 Rx350 case. With a scheduled appointment for my Rx350 engine system noise problem, I broug Lexus Stevens Creek Service didn't track and manage my 2015 Rx350 case. With a scheduled appointment for my Rx350 engine system noise problem, I brought my car to Lexus Stevens Creek Service at 7am on Nov. 7th, 2015. Service Adviser Carlos Munoz met me and handled the appointment. A technician spent about an hour with me to diagnose the noise problem. He test-drove my car, measured the engine idle speed (the RPM was normal), and compared my car's noise with another Rx 350 (which had similar mileage to mine) and one Lexus 350 sedan. Apparently, my car's noise was higher. He also opened the hood and listened my car's engine directly. The engine itself was quiet but we did heard the noise at the front seats. At the end, Carlos told me two things: (1) Stevens Creek Service wouldn't be able to do anything with the noise problem and will pass the case to the Lexus manufacture and (2) Stevens Creek Service would follow up the noise problem again at 5000 miles maintenance after the car system further "broke in". I did request Carlos to record the noise problem and investigation result, and Carlos promised to do so. By the time at the 5000 miles maintenance on Feb. 6, I learned that the noise problem and my scheduled problem check on Nov. 7th was not on Stevens Creek Service's work record and the Service Schedule had "no show" on my Nov. 7th appointment record. And there was no record for my previous visit and associated technician work for the same problem in October 2015 either. I communicated the situation of customer case mishandling to a service manager (Todd Rebhan) in person at Stevens Creek Service as well as to the service manager and Carlos Munoz in email, requesting documenting the missing case. There has been no result. More