Lexus Stevens Creek

The first time we went, we were pretty much ignored, but maybe its because we didnt ask for any help and couldnt find the car we wanted. Luckily, we gave this place a 2nd chance and after that, we were help maybe its because we didnt ask for any help and couldnt find the car we wanted. Luckily, we gave this place a 2nd chance and after that, we were helped greatly by our salesguy Gary. Unfortunately, the car we wanted to test drive / maybe purchase was not available and we put a deposit on a future car to test drive. A week later, we saw the car at another dealership, after test driving it, we were going to purchase that vehicle, but the salesperson and sales manager were a bit off putting. It left a distaste. We were thinking of canceling with Gary too, but then decided we would rather buy from him instead if he had the car available on his lot. Unfortunately, the one we wanted was with the other dealership and they dont particularly seem interested in trading it to Gary's dealership, so instead Gary asked for a couple of days and luckily was able to find one coming to port in a few days. The car arrived on time. The sales process was smooth. Everything went well until we took it for the ceramic exterior and interior protection. Which the service said interior was not included. After speaking with Gary again, he was able to include the interior at their expense for the miscommunication. Overall, I give it 5 stars because of the quality of attention, service and friendly manner without the normal pressure or sometimes scam feeling you get whenever one purchases a car from a dealership. We love the car so far and its a welcome addition to our garage. We would recommend Gary and Stevens Creek Lexus to our friends and family as well as purchase from him again. More

Numer was great. ..absolutely went the extra mile to make my purchase experience 5 star...! ..absolutely went the extra mile to make my purchase experience 5 star...! More

Another amazing experience at Lexus Stevens Creek Service center, this time with Minh Nguyen. Thanks for helping, answering all my questions and being transparent. If your looking for an advisor ask or sched center, this time with Minh Nguyen. Thanks for helping, answering all my questions and being transparent. If your looking for an advisor ask or schedule with Minh, I highly recommend him. More

Awesome experience. Great dealership. Even better Sales Team, especially Salesperson I worked with. Love sharing my experience with others for sure. Great dealership. Even better Sales Team, especially Salesperson I worked with. Love sharing my experience with others for sure. More

My service advisor is courteous & I get my car timely as promised. The facility is clean, & it’s comfortable to stay & wait for my car to be serviced. promised. The facility is clean, & it’s comfortable to stay & wait for my car to be serviced. More

Had my RX350h paint protection done by Lexus Stevens Creek and I was very satisfied with this service. They kept my vehicle overnight to dry and to avoid the rain. I have had positive experience with Creek and I was very satisfied with this service. They kept my vehicle overnight to dry and to avoid the rain. I have had positive experience with this service. More

Herman Samaniego provided great sales service in selling this car to us. He answered every question we had. We were totally satisfied with his answers. His service was 5 Star, Excellent. this car to us. He answered every question we had. We were totally satisfied with his answers. His service was 5 Star, Excellent. More

Hong Ly very professional adviser. Excellent follow up. Technicians at dealership very competent . The work is completed right the first time Excellent follow up. Technicians at dealership very competent . The work is completed right the first time More

Very smooth and not pushy at all. Was a delight working with Lexus Stevens' Creek and I would recommend them to friends and family Was a delight working with Lexus Stevens' Creek and I would recommend them to friends and family More