Lexus Stevens Creek

I drove from Monterey to the dealership as it was the one recommended by Costco. My wife and I met Herman and he proceeded to lay out the costing for a new Lexus e 350. We had never owned a Lexus, but we in recommended by Costco. My wife and I met Herman and he proceeded to lay out the costing for a new Lexus e 350. We had never owned a Lexus, but we interested in the cost of one. Herman was extremely helpful and friendly. He was not at all pushy which we appreciated. We made a decision in very short order after a test drive. Herman had to find and prepare our vehicle so we drove back to Monterey. Our vehicle was delivered to our house by Herman when it was found and prepared. This is the kind of service that has become almost nonexistant in tidays world. We thruly appreciate his service dedication. Kent % Judi Knopinski More

Lisa was very friendly and informative. She made our first time Lexus buying experience a pleasurable one. I especially liked the dealership relationship with Costco for the special member pricing. I wo first time Lexus buying experience a pleasurable one. I especially liked the dealership relationship with Costco for the special member pricing. I would recommend Lisa and her dealership to friends looking for a great deal and friendly environment. More

I was here already 4 times, and tomorrow I am going there for the LAST TIME I WISH!!! The reason why it is the last time is these: I was there for the first time at the 16th December, 2012. We chose one 2 for the LAST TIME I WISH!!! The reason why it is the last time is these: I was there for the first time at the 16th December, 2012. We chose one 2013 Lexus GS 350 with F Sport package. We agreed with the car and it's price at the same day. After agreeing in everything I asked them to give me their bank information, but they told me to get Cashier's Check in order not to wait until they receive the wire transfer. The next day, December 17, 2012 morning we(me and my father in law) got the cashier's check and went to the dealership to get our car. We signed everything, did everything, saw our car again. And we told that we will pick up the car the next day. I came with my friend to the store to pick up MY CAR, but they started to ignore me. Everybody in the office started saying that they told me "Cashier's Check needs to be cleared after 10 WORKING DAYS!!! AND YOU CAN GET YOUR CAR AFTER THAT!!!" which was a LIE!!! I returned back home in SHOCK! Next day I went to the bank, and got the statement. Took that statement with me to their office. The statement was saying "MONEY WAS WITHDRAWN FROM THE CASHIER'S CHECK AT THE 18TH OF DECEMBER, 2012" which was the next day when I gave them my Cashier's Check. Yesterday, the 27th of January I told them that I will call my Lawyer and bring him with me. Even though, they told me "You can take your lawyer and come to our office", they even don't care about their clients. I am calling everyday 3-4 times. Most of the times they even don't answer the phone. The salesman ignores me. The operator lady named Maya is also saying the same thing which Salesman says to me.(not only salesman, also a finance manager and the guy called Brian, who helped us to sign all the documents) I told them at least to return my money back. They don't return my money or car back. And now they tell me that they will give me my car at the 2nd of January. It will be 2013 and the car will be 2012 year produced. IT WILL HAVE DISCOUNT ON IT. I need some help to solve this problem! If any suggestions please send me an e-mail to this address: hajyatayev@gmail.com Operator: Maya Lai Salesman: George Soliman Salesman 2: Sam Assad Finance Manager: Efrain Moreno Other manager: Brian Crocker More

I drove from San Francisco to San Jose to buy my new Lexus IS250 and it was well worth the drive. I knew Herman was the only person to go to from a few friend's referrals who have bought their Lexus fro Lexus IS250 and it was well worth the drive. I knew Herman was the only person to go to from a few friend's referrals who have bought their Lexus from him in the past. Herman is extremely nice and went above and beyond for me. I love my new car and will be going back to Herman the next time I'm ready to get into another car. I highly recommend him and will send friends his way when they're looking as well. More

I had a good idea of the car I wanted and located several good options on several dealer websites, and used the online form to get more information about proceeding forward. Lisa promptly wrote me back an good options on several dealer websites, and used the online form to get more information about proceeding forward. Lisa promptly wrote me back and invited me in to drive the cars in question. She was wonderfully responsive (in a very busy time of the year!) and was able to quickly schedule my drive and deliver a quote that helped my family to make our decision. (For the record, neither of the other dealers replied at all except for a canned email reply that didn't answer my questions at all.) There was absolutely no pressure and so much support for the process. She and her manager did a great job on getting us a good price on the cars we were considering, and everything was so straightforward -- never a moment of stress or pressure. I did the final test drive on a busy Saturday, and didn't really expect that I'd be able to wrap up the final transaction that afternoon, but once I made my decision, I was fully paperworked and out the door with my new (detailed, floor matted, etc) car in a very prompt fashion! (Cheers to Andrew who was easily able to do all the official forms after a date needed to be changed.) Thank you SO MUCH for making this a wonderful year end. We cannot recommend Lisa highly enough. More

Started out looking for a used ES 350 in the 20-25K range. I did my homework looking for cars in that price range at other lexus dealers, craigslist, and carfax. Found a couple of cars but they were range. I did my homework looking for cars in that price range at other lexus dealers, craigslist, and carfax. Found a couple of cars but they were selling fast. Eventually found an LS with higher than preferred mileage but just under 20. When I arrived at the dealer, this was going to be the first car I wanted to see since it was a new arrival with no pictures posted. The staff was ready for my arrival with a nice posting of my name and no waiting. I met Mr. Samaniego and he told me based on an earlier email, he had already picked out a car for me to drive. I told him I wanted to see the LS first and showed him the web listing. Guess what. That the the same car he wanted to show me. This is a very good dealership and service shop in terms of customer service. You may pay a little premium for the excellent service, but it saves me tons of time. One of my friends wanted me to consider some other brands but I have had too much success with the Lexus brand to consider switching. I plan to keep this car for a long time. More

A friend recommended the dealership when we expressed interest in an RX 350. We were "assigned" to Edward Hsieh and feel extremely fortunate we were. Edward is knowledgeable, polite and was able to han interest in an RX 350. We were "assigned" to Edward Hsieh and feel extremely fortunate we were. Edward is knowledgeable, polite and was able to handle everything we needed with the least amount of hassle we have ever had when purchasing a new car. We highly recommend Edward and Stevens Creek Lexus to anyone who wants to pursue owning or leasing a Lexus. More

I called the delearship to make an appointment through the Costco Auto Buying program. When I called the Costco representative to make an appointment, she said she was too busy, but she would set me up w the Costco Auto Buying program. When I called the Costco representative to make an appointment, she said she was too busy, but she would set me up with another salesperson. When I arrived at my appointed time, the salesperson told me he was busy and he turned me over to Edward Hsieh. I really lucked out getting Edward. He was friendly, extremely knowledgeable, and patient. He didn't try to rush me. He made sure all my questions were answered. He is definitely not what what you think of when you think of a "typical" car salesperson. He didn't try to pressure me into anything. He listened to what I wanted and found exactly what I was looking for. In the past I've gone "out of my way" to avoid delearships and salepersons. But, I would HIGHTLY recommend Edward and would DEFINITELY go to him again when I'm looking for another car. More

After taking out a second lease on my Lexus, I can say that Mo is one of the most accommodating, patient, and friendly sales representatives I've dealt with. His prompt service and attention to detail hel that Mo is one of the most accommodating, patient, and friendly sales representatives I've dealt with. His prompt service and attention to detail helped to ensure my satisfaction and reinforce the positive image of the Lexus dealership as a whole. Thank you again, and keep up the great work! More

Our experience in buying a 2012 LS460 was very pleasant with only a minor glitch. Dottie, Ryan and Brian were all very helpful and we would recommend Lexus of Stevens Creek for anyone looking for a painles with only a minor glitch. Dottie, Ryan and Brian were all very helpful and we would recommend Lexus of Stevens Creek for anyone looking for a painless auto buying experience. More