Lexus Stevens Creek

Great experience despite it being the last day before the new year with everyone else trying to get year end deals. My emails I received from Joe Hart were prompt and professional. The final quote Joe gave new year with everyone else trying to get year end deals. My emails I received from Joe Hart were prompt and professional. The final quote Joe gave me was within the number I had researched online. In fact, Carsdirect found me a dealer who quoted $5k higher than the quote I received from Joe! Because Joe had an appointment to deliver some autos, he personally handed me over to Eddie. Despite the fact that he had a number of people waiting for him, Eddie took the time to show me all the features of the car and answer all my questions. Even though it was towards late afternoon on new years eve, Eddie was professional the whole time and never looked impatient or flustered. The signing was a breeze. To top it off, I left my original car at the lot while I drove my new Lexus home. Eddie went out of his way to pick me up from my house the next day and drove me back to the lot so I could take the car home. True professional with great customer service. My coworkers have been trying to convince me to get a Lexus. Based on this experience, I think I'm sold for life! More

Vincent is a great sales. He replied my email very fast and gave me very clear information. So I can have good preparation before I went to there. He honors what he said in email and phone. He was really p and gave me very clear information. So I can have good preparation before I went to there. He honors what he said in email and phone. He was really patience even I changed my mind at the last moment closing the deal. He helped me change the color what I really like and gave me a great deal. I am very satisfied his service. More

Edward is responsive, knowlegable of the Lexus products and a true professional. He processed my purchase quickly and efficiantly. I had a very good experience - no hassles or bickering. I'll definately re and a true professional. He processed my purchase quickly and efficiantly. I had a very good experience - no hassles or bickering. I'll definately return for a future sale. More

I was returning a lease and Herman Samaniego made me an offer I couldn't refuse of "upgrading" to a brand new vehicle and keeping my current lease payment. I paid next to nothing down with the corporate an offer I couldn't refuse of "upgrading" to a brand new vehicle and keeping my current lease payment. I paid next to nothing down with the corporate and dealer incentives that were applied to the sale. The whole process was painless and I was driving home in my new car within a couple of hours. More

I drove from Monterey to the dealership as it was the one recommended by Costco. My wife and I met Herman and he proceeded to lay out the costing for a new Lexus e 350. We had never owned a Lexus, but we in recommended by Costco. My wife and I met Herman and he proceeded to lay out the costing for a new Lexus e 350. We had never owned a Lexus, but we interested in the cost of one. Herman was extremely helpful and friendly. He was not at all pushy which we appreciated. We made a decision in very short order after a test drive. Herman had to find and prepare our vehicle so we drove back to Monterey. Our vehicle was delivered to our house by Herman when it was found and prepared. This is the kind of service that has become almost nonexistant in tidays world. We thruly appreciate his service dedication. Kent % Judi Knopinski More

Lisa was very friendly and informative. She made our first time Lexus buying experience a pleasurable one. I especially liked the dealership relationship with Costco for the special member pricing. I wo first time Lexus buying experience a pleasurable one. I especially liked the dealership relationship with Costco for the special member pricing. I would recommend Lisa and her dealership to friends looking for a great deal and friendly environment. More

I was here already 4 times, and tomorrow I am going there for the LAST TIME I WISH!!! The reason why it is the last time is these: I was there for the first time at the 16th December, 2012. We chose one 2 for the LAST TIME I WISH!!! The reason why it is the last time is these: I was there for the first time at the 16th December, 2012. We chose one 2013 Lexus GS 350 with F Sport package. We agreed with the car and it's price at the same day. After agreeing in everything I asked them to give me their bank information, but they told me to get Cashier's Check in order not to wait until they receive the wire transfer. The next day, December 17, 2012 morning we(me and my father in law) got the cashier's check and went to the dealership to get our car. We signed everything, did everything, saw our car again. And we told that we will pick up the car the next day. I came with my friend to the store to pick up MY CAR, but they started to ignore me. Everybody in the office started saying that they told me "Cashier's Check needs to be cleared after 10 WORKING DAYS!!! AND YOU CAN GET YOUR CAR AFTER THAT!!!" which was a LIE!!! I returned back home in SHOCK! Next day I went to the bank, and got the statement. Took that statement with me to their office. The statement was saying "MONEY WAS WITHDRAWN FROM THE CASHIER'S CHECK AT THE 18TH OF DECEMBER, 2012" which was the next day when I gave them my Cashier's Check. Yesterday, the 27th of January I told them that I will call my Lawyer and bring him with me. Even though, they told me "You can take your lawyer and come to our office", they even don't care about their clients. I am calling everyday 3-4 times. Most of the times they even don't answer the phone. The salesman ignores me. The operator lady named Maya is also saying the same thing which Salesman says to me.(not only salesman, also a finance manager and the guy called Brian, who helped us to sign all the documents) I told them at least to return my money back. They don't return my money or car back. And now they tell me that they will give me my car at the 2nd of January. It will be 2013 and the car will be 2012 year produced. IT WILL HAVE DISCOUNT ON IT. I need some help to solve this problem! If any suggestions please send me an e-mail to this address: hajyatayev@gmail.com Operator: Maya Lai Salesman: George Soliman Salesman 2: Sam Assad Finance Manager: Efrain Moreno Other manager: Brian Crocker More

I drove from San Francisco to San Jose to buy my new Lexus IS250 and it was well worth the drive. I knew Herman was the only person to go to from a few friend's referrals who have bought their Lexus fro Lexus IS250 and it was well worth the drive. I knew Herman was the only person to go to from a few friend's referrals who have bought their Lexus from him in the past. Herman is extremely nice and went above and beyond for me. I love my new car and will be going back to Herman the next time I'm ready to get into another car. I highly recommend him and will send friends his way when they're looking as well. More

I had a good idea of the car I wanted and located several good options on several dealer websites, and used the online form to get more information about proceeding forward. Lisa promptly wrote me back an good options on several dealer websites, and used the online form to get more information about proceeding forward. Lisa promptly wrote me back and invited me in to drive the cars in question. She was wonderfully responsive (in a very busy time of the year!) and was able to quickly schedule my drive and deliver a quote that helped my family to make our decision. (For the record, neither of the other dealers replied at all except for a canned email reply that didn't answer my questions at all.) There was absolutely no pressure and so much support for the process. She and her manager did a great job on getting us a good price on the cars we were considering, and everything was so straightforward -- never a moment of stress or pressure. I did the final test drive on a busy Saturday, and didn't really expect that I'd be able to wrap up the final transaction that afternoon, but once I made my decision, I was fully paperworked and out the door with my new (detailed, floor matted, etc) car in a very prompt fashion! (Cheers to Andrew who was easily able to do all the official forms after a date needed to be changed.) Thank you SO MUCH for making this a wonderful year end. We cannot recommend Lisa highly enough. More

Started out looking for a used ES 350 in the 20-25K range. I did my homework looking for cars in that price range at other lexus dealers, craigslist, and carfax. Found a couple of cars but they were range. I did my homework looking for cars in that price range at other lexus dealers, craigslist, and carfax. Found a couple of cars but they were selling fast. Eventually found an LS with higher than preferred mileage but just under 20. When I arrived at the dealer, this was going to be the first car I wanted to see since it was a new arrival with no pictures posted. The staff was ready for my arrival with a nice posting of my name and no waiting. I met Mr. Samaniego and he told me based on an earlier email, he had already picked out a car for me to drive. I told him I wanted to see the LS first and showed him the web listing. Guess what. That the the same car he wanted to show me. This is a very good dealership and service shop in terms of customer service. You may pay a little premium for the excellent service, but it saves me tons of time. One of my friends wanted me to consider some other brands but I have had too much success with the Lexus brand to consider switching. I plan to keep this car for a long time. More