Lexus Stevens Creek

We were shopping for our first Lexus in July 2012. Lexus Stevens Creek is the closest dealership to us and I emailed them my requirements for a CT200h. We were not in any rush or need to buy this car right Stevens Creek is the closest dealership to us and I emailed them my requirements for a CT200h. We were not in any rush or need to buy this car right away and did not want the usual back-n-forth or visits to the dealership etc.. It was our good luck that Edward Hsieh responded to my email request. While we started communicating in July, I could not get to it till August 2012 due to work schedule and travel. We had a total of 51 email exchanges, yes, 51 :-). Edward was prompt, very professional and extremely easy to work with. He did not apply any pressure or force us to come down to the dealership but made himself available vie email, mobile and only if we chose to, the visit to the dealership. He helped us immensely in picking the right vehicle with the options we needed. I had a price in mind and Edward promised that he would do everything possible once we came down to the dealership. It was a pleasure meeting Edward at the dealership. Again, no pressure, made us extremely comfortable and made doing business with Lexus Stevens Creek a very smooth and positive experience. he did all he could to get us very close to the price we were looking for and we ended up buying the car. What I also appreciated about Edward was that he contacted me frequently after the purchase to check how the car was and if I needed any help etc.. To be frank, dealing with Sales guys at any dealership is not something I enjoy. However, doing business with Edward was the best experience I have had to date at any dealership. More

Working with Lexus of Stevens in purchasing my 1st Lexus was such a great experience, and highly recommended! From the moment we walked thru the lot, and had our first test drive, without being pressured in was such a great experience, and highly recommended! From the moment we walked thru the lot, and had our first test drive, without being pressured into purchasing right there and then, we knew that we would be back. However, with Edward's follow thru, and expertise, and patience, it just made it so much easier to finally make that decision to buy my new CT. Edward, at all times was very accommodating with my requests, regarding the specifics of what I wanted my new vehicle to be. He even went as far as to finding my PERFECT car when they did not have it in stock. To top it off, Edward gave me a very competitive price that I could not refuse, but really, what sold me into buying my Lexus from Lexus of Stevens Creek? Edward, he was very genuine from the start with his great customer service, that you would just want to give him your business. He is not your "typical" sales person, he truly does care about your needs and wants when it comes in purchasing a vehicle of your choice. Thanks Edward!!! More

I went around to various dealerships looking at a range of cars. A lot of the service I received was not acceptable to me. I was quoted prices via email and then presented different prices once visiting of cars. A lot of the service I received was not acceptable to me. I was quoted prices via email and then presented different prices once visiting the dealership. Edward at Lexus was very straight forward with me and everything we spoke about via telephone and email was honored. Truly was a hassle free transaction. Additionally, Edward was extremely helpful throughout the process and has continued to be with follow-up calls and emails ensuring my satisfaction with the experience and the car. I really appreciate his help and commitment to making this such an easy and enjoyable experience. -Robert Pflugh More

Just bought a new CT200h from Stevens Creek Lexus. Just bought a new CT200h from Stevens Creek Lexus. Buying a car is a lot easier these days due to the internet, but there still exists the nee Just bought a new CT200h from Stevens Creek Lexus. Buying a car is a lot easier these days due to the internet, but there still exists the need to interact with a salesperson and of the inquiries I made with many Bay Area dealers, I’m glad we happened upon Ryan Schrantz at the very beginning of our car search for my wife. What a nice guy! SCL was the closest Lexus dealer to our home and he took us for our initial test drive of the CT. He was extremely patient on the test drive, didn’t rush us, is extremely tech savvy and took his time in explaining the various aspects of the car and there was no pressure to make a deal afterwards. We left the dealership that day with a positive impression of Ryan and SCL. He followed up the next day with a nice personal thank you via email for letting him show us the CT. Little did we know that he would become the barometer for the other salespeople we met, as none of them measured up to that initial experience with Ryan…… I did keep in touch with Ryan throughout our car search and even though we didn’t buy a car for three months, once we decided on the CT200, he left enough of an impression that I took my best deal to him when we were ready and asked him if SCL could match it. He was able to get us the price we wanted and we agreed to meet the day after Thanksgiving. We had narrowed the buying decision down to two different color combinations and when we got there he was thoughtful enough to have both cars side by side ready for us. Once my wife decided on the color, every aspect of the process of actually buying the car, from the paperwork to delivery, was done in a professional and courteous manner. I had a few questions after we got the CT home and he has always answered them promptly via email. Refreshing to see that it isn’t all just about the sale, but rather that the buyer is taken care of afterwards as well. My wife dreads the entire car buying experience. But with her new CT, she has nothing but nice things to say about Ryan and her experience at SCL. Guess we are now Lexus customers for life. That smile when she drove off with her sporty new car was priceless. Thanks Ryan for making this happen!! More

Lisa Burton was extremely helpful in quickly finding the car I wanted, she was always clear and professional in her communication with me, and she was very flexible in accommodating my schedule when seeing car I wanted, she was always clear and professional in her communication with me, and she was very flexible in accommodating my schedule when seeing and purchasing the car. More

The sales person I dealt with (Dottie) was not of high integrity. Definitely avoid trusting her with tradein quotes . . . she likes to play games and wasted alot of my time. integrity. Definitely avoid trusting her with tradein quotes . . . she likes to play games and wasted alot of my time. More

I saw an ad for a CPO 2006 Lexus GX 470. I called the dealership and spoke to the salesman.I told the salesman that I had seen damaged cars on their lot before, but he said that was under the old managem dealership and spoke to the salesman.I told the salesman that I had seen damaged cars on their lot before, but he said that was under the old management. I told him that the dealership was far, but I would make the trip over there if he could assure me , that the car was not involved in any type of collision. I told him that I was searching for a new SUV and that I had been to several Lexus dealerships over the past few months. I also told him if the car was clean I would purchase it. I was told that the car was clean and that their philosophy is that the manager would never sell a car, that he would not sell to his own mother. I rearranged my schedule and drove an hour and a half to the dealership in the heat. I also had to bring my 2 year old son along. When i arrived at the dealership, the car was parked in the outside lot. It had not been washed and was quite filthy. The color was black, which makes it harder to see the repairs. After examining the car, I noticed that the front bumber was not aligned. I also noticed that the paint on the door did not match and was not smooth. The salesman said the stickers were still on the door jamb, but they can easily paint around them. I left the dealership annoyed that I had wasted my afternoon. I do not recommend purchasing a CPO vehicle from them. I do not know about new vehicles, but I was left feeling that I could not trust them. I think I will stick to BMW. More

Bought my SC430 used from another dealership, but these guys really treated me well when taking the car in for service. Their service certainly isn't cheap, but it's worth it. =) The dealership is br guys really treated me well when taking the car in for service. Their service certainly isn't cheap, but it's worth it. =) The dealership is brand new and looks fantastic. The salespeople were very knowledgeable about the GS430 when I took my friend in to look at one. Their service facility is the best I've EVER seen anywhere. I sold the SC430 and went with a Mercedes Benz SLK55 for performance reasons, and boy will I miss the customer service from Lexus!! More