Lexus Stevens Creek

I brought a new lexus IS250 last month from the showroom. The sales manager "Edward" was very helpful and patient enough to answer all my queries. He gave a good amount of discount for the new car. And to to The sales manager "Edward" was very helpful and patient enough to answer all my queries. He gave a good amount of discount for the new car. And to top it all, the waiting time was little to none. Keep up the good work!!! More

George was extremely helpful today by driving a used car (2004 Mazda RX8) to my home in San Francisco. He was very on time, professional, friendly and knowledgeable. I hope that George and I can put a dea (2004 Mazda RX8) to my home in San Francisco. He was very on time, professional, friendly and knowledgeable. I hope that George and I can put a deal together; he is a real pleasure to work with. More

A great salesman with outstanding knowledge of his products. Very easy to work with. Highly recommend Herman to anyone looking for a smooth car buying experience. products. Very easy to work with. Highly recommend Herman to anyone looking for a smooth car buying experience. More

I had been looking for over a year at getting an SUV Lexus. I had a wonderful experience with Herman Samaniego, salesperson in helping me select the car I wanted at a good price. I've been very please Lexus. I had a wonderful experience with Herman Samaniego, salesperson in helping me select the car I wanted at a good price. I've been very pleased with my new car and want to give a big thanks to Herman! I would definitely recommend anyone buying a Lexus to shop there and get superior help and service from Herman and Lexus of Stevens Cree. More

I have bought two vehicles from Herman Samaniego at Lexus of Stevens Creek, one being a 2001 Lexus IS300 and the other being a 2011 Lexus IS350 F-Sport. And I have had no complaints since purchasing both. of Stevens Creek, one being a 2001 Lexus IS300 and the other being a 2011 Lexus IS350 F-Sport. And I have had no complaints since purchasing both. Herman is very knowledgable about the vehicles he is selling, he clearly states what each vehicle can do and what will fit best for your lifestyle. His personality also makes it easy to talk to him and ask him questions without feeling pressured to buy the first car you test drive. Herman will to get you the best deal and clearly state how the loan process works and what your payments will be along with the interest rate. I highly recommend anyone looking to buy a used or new car to contact Herman as you will be happy working with him. More

You truly only have one chance to make a good first impression, and Herman took full advantage of his opportunity with my daughter and I as we leased a new IS250. We found him to be open, honest, knowl impression, and Herman took full advantage of his opportunity with my daughter and I as we leased a new IS250. We found him to be open, honest, knowledgeable and very professional. It's not always that you find people in the service business that "do what they say they will do"...but Herman and Anita certainly did! Many thanks! More

I was pretty happy to come across a Lexus dealership with such great staff. Of course my favorite Sales Manager is Herman Samaniego. He is always pleasant,friendly, professional and is super knowledgea with such great staff. Of course my favorite Sales Manager is Herman Samaniego. He is always pleasant,friendly, professional and is super knowledgeable about the Lexus brand. I like that! If you are looking for a great used car or a brand new Lexus ..go see Herman at Stevens Creek Lexus he will take great care of you! I am a 3 time Lexus customer & currently working with Herman Samaniego on my 4th Lexus :) More

Car salesmen don't have the best reputation. I'm sure that on a list of jobs with the most integrity, it probably won't be high up in the rankongs. I have never purchased a car before and my knowledge ab that on a list of jobs with the most integrity, it probably won't be high up in the rankongs. I have never purchased a car before and my knowledge about them is surely on the lacking side, handicapping my negotiating skills. I totally expected to be fully taken advantage of. But it ended up not being that way. I had an extremely positive experience right from the start. Edward was honest, helpful, respectful, understanding and patient and other great characteristics. Communication began via emails; many were exchanged back and forth, in which some were even exchanged past 11 p.m. at night. (Being in the sales field myself, I really appreciate the time and work put in beyond the normal working hours. Edward was prompt with responses and followed up when needed to. He also helped me in decide which car to get(2012 IS250). My in-person appointment went also beyond my expectations. I felt no pressure whatsoever, I was quite comfortable. The application and going through the financing portion was a smooth process, as well. Everything was fully disclosed and explained to me thoroughly. The follow up by the Lexus team as a whole was great. The first week after driving off with my new car, I received no less than six callss and/or emails asking how driving my car was, how my experience was, if I had any questions etc. I really loved that great customer service! I was proud to drive a Lexus, not just because of the brand and luxury reputation, but also because of the exceptional service provided by the Lexus team, especially Edward. I recommend Edward to anyone who wishes to purchase a Lexus or is considering of purchasing one. I guarantee an awesome and positive customer experience! More

I was impressed with Edward's friendly manner from our first phone call. He was very knowledgable about the car I was interested in and answered all of my meticulous questions. As far as the price, I felt first phone call. He was very knowledgable about the car I was interested in and answered all of my meticulous questions. As far as the price, I felt the offer he gave over the phone was very good. When I arrived at the dealership, Edward was waiting for us and showed my 3 1/2 year old into the playroom--which she hasn't stopped talking about! He brought the car around and helped the kids get in it and let them explore while he showed me its features. I was very impressed when he helped me move both car seats for the test drive. I have never taken my kids car shopping and wasn't sure how the dealership would react. Lexus Stevens Creek was great. The test drive went well, but my husband couldn't make it down to the dealership due to work. Edward went above and beyond and drove the car up to San Francisco's financial district so that my husband could test drive the car. We bought the car that night and I couldn't be more pleased with the entire experience. More

Let me start by saying I am probably the worst person when it comes to making a decision. So believe me, Herman really had his work cut out for him by working with me on leasing a Lexus for a second thre when it comes to making a decision. So believe me, Herman really had his work cut out for him by working with me on leasing a Lexus for a second three year term. Herman was extremely patient and kind throughout the entire process; which lingered for a couple of months. Additionally all the support staff went out of their way to make me feel comfortable and at home while I weighed all the options. It was an amazing experience. More