Lexus Stevens Creek

We bought our RX350 from Steven Creek dealership and Jennifer was our sales person through out with Ryan in some part. We had a great experience right from test drive till we bought home the car. Jennif Jennifer was our sales person through out with Ryan in some part. We had a great experience right from test drive till we bought home the car. Jennifer has been consistent and thorough in answering all our queries and gave us enough time and information to make the decision, pricing negotiation was also very smooth and professional - this is the best part I liked in entire process. Definitely recommend Jennifer for your next car. More

A representative from Lexus of Stevens Creek had called us regarding their exchange program, so we decided we would step into the dealership and look around. When we arrived two hours earlier than our appo us regarding their exchange program, so we decided we would step into the dealership and look around. When we arrived two hours earlier than our appointment, we were introduced to Herman who led us through the entire process. We were originally thinking about getting an RX450h and Herman was gracious enough to ask us *why* we wanted to purchase a hybrid vehicle. It's apparent that he had our best interest in mind, saving the most we could while purchasing a comfortable vehicle, so we were pleased to know that there was never any pressure to purchase the most expensive version of the RX series. Although Herman is not part of sales (on the first floor), he graciously took us for a test drive and we went to see multiple vehicles before finally deciding on one that we liked a lot. We walked out with a gorgeous vehicle and an excellent Herman has a lot of experience in this area and is extremely knowledgable. He was very very patient with us and made the entire purchasing process as easy as possible. We never felt rushed and we appreciate that we had time to think about this decision multiple times throughout our time at the dealership. -- We've been customers of Lexus of Stevens Creek for more than a decade and they are indeed the best at customer satisfaction in the Bay Area. Most people have terrible experiences purchasing a car from a dealership, but when you're getting a Lexus (which is a typically higher price than a normal vehicle you see on the street), you're paying for customer satisfaction, convenience, and a seamless experience in the purchase as well as the years after when you bring it in for oil changes and check ups. I highly recommend this dealership and brand over others you may be considering. Lexus does an extremely good job taking care of it's customers and the amount of cars and returning customers demonstrates their success. More

Celine does a great job of trying to keep the process as low pressure as possible. She is accessible via email and works with the managers to help you get a great price. Edward was the finance manager and low pressure as possible. She is accessible via email and works with the managers to help you get a great price. Edward was the finance manager and also did a great job of making sure the paperwork is clear and straightforward. I'm happy with the car and the experience I had. More

I came in for the Passport VIP pricing and Joe was very helpful. He gave us all of the different options and was patient with me when I wanted to look at all the colors and interiors. I appreciated the fac helpful. He gave us all of the different options and was patient with me when I wanted to look at all the colors and interiors. I appreciated the fact that he was straightforward with pricing and there wasn't a lot of back and forth. He even made the trade-in part a smooth process. I am in love with my CT200h. More

Every part of the process was a total pleasure and hassle free - even fun! I think the extended warranty was slightly expensive, but that and the car were settled at fair prices and there was no need for ha free - even fun! I think the extended warranty was slightly expensive, but that and the car were settled at fair prices and there was no need for haggling. We just got right to the bottom line. From the moment I was introduced to the test drive (which was absolutely great!) to the negotiation it was all good. And they literally went the extra mile to help me get the car home. No regrets at all. More

We recommend this dealer and Vincent Nguyen to the good service and friendly to deal when to buy the car. Vincent is nice guy and easy to deal with him .Thanks service and friendly to deal when to buy the car. Vincent is nice guy and easy to deal with him .Thanks More

My wife and I were looking for a particular late model pre-owned 370Z roadster and found a nice example at a dealership in Hayward. As we were starting to sign the paperwork, things took turn with every pre-owned 370Z roadster and found a nice example at a dealership in Hayward. As we were starting to sign the paperwork, things took turn with every conceivable bait & switch price tactic; these guys lived up to every negative car salesman stereotype in the book. I mention this experience because it anchors one end of a continuum re: how to do car business; our experience with Lexus of Stevens Creek--Ryan Schrantz specifically--anchors the opposite. From the initial (email) contact through driving out of the dealership's door last night, the process was efficient, respectful and super-friendly. We got a beautiful roadster at what I perceived to be a fair price for both parties; Ryan made it easy and hassle free; and his customer-centric attitude was front and center. Before leaving, he programmed the bluetooth music system so I had my iPhone tunes and set the nav system to guide me home. This dealership had a very positive vibe to it (eg, also Eddy Hsieh, Finance Mgr, and Richard, Ryan's new trainee) and Ryan was the epitome. More

I have purchased many cars over the years....& by that, I have dealt with many different sales associates. It is rare that I run accross someone who is so professional and friendly, that it leaves m that, I have dealt with many different sales associates. It is rare that I run accross someone who is so professional and friendly, that it leaves me feeling better for having spoken with that person. In this case, Mr. Robert Riley was that person. I contacted Robert with regard to a Lexus LFA that was being offered for sale by your dealership....Although at the end of the day I chose another LFA from a different dealership....It was only because your inventory did not have the color option available that I preferred. You are lucky to have someone such as Mr. Riley on your team! Sincerely, Joe Gaddini Naples, FL More

Thank you Jennifer for your assistance and in making the ES lease process smooth and comfortable. Not for a moment I felt being pressured or up sold features not important to me, not even during the finance ES lease process smooth and comfortable. Not for a moment I felt being pressured or up sold features not important to me, not even during the finance process. The whole experience was done well and very professionally. More

This is my second vehicle that I purchased at Stevens Creek Lexus both times working with Joe Hart. Both experiences have been outstanding! I drove from Rocklin to San Jose for both cars. Joe sure made Creek Lexus both times working with Joe Hart. Both experiences have been outstanding! I drove from Rocklin to San Jose for both cars. Joe sure made it worth the drive. Joe Hart made sure before we drove off that we had an understanding of the navigation feature, so much to learn but he took the time to get us set up with my phone, he sync'd my phone before we drove off. Since we didn't know how to get back on the freeway, Joe jumped in his car and escorted us to the freeway. How's that for Customer Service! I highly recommend Joe Hart at Stevens Creek Lexus for the best price, experience and customer service. I love my SUV RX F Sport 2014'. Sue Rocklin, Ca More