Lexus Stevens Creek

Ryan Schrantz provided an amazing car buying experience for me. It was my first time buying a car and I was nervous and new to the process. He did a fantastic job at explaining each step to me and customiz for me. It was my first time buying a car and I was nervous and new to the process. He did a fantastic job at explaining each step to me and customizing the car buying experience to best suit my needs. I also really liked that he explained the different services that Lexus has to offer after the car buying experience. It made me feel like I was not just buying a car, I was entering into a supportive community that cared about me as a Lexus owner. He really showed that he cares about the customer's experience and view of Lexus. I love my new car and I love it more and more everyday. It was the best possible experience I could have asked for in buying my first car. Thank you Ryan! More

To whom it may concern, When i came in to view the car To whom it may concern, When i came in to view the car i saw online, it was scratched on the outside and had burn marks on the inside and (apparent To whom it may concern, When i came in to view the car i saw online, it was scratched on the outside and had burn marks on the inside and (apparently) was listed with a certified pre-owned price. Herman made no concession on the price for the damage as it was already "such a great deal". I learned that the dealership would not review the car for what was needed to certify it (so i wouldn't know what the problems were if i bought it without being certified) unless i opted to pay the increase. The cost to have it certified was almost 7% of the total sale price! After deciding (with help) that i should pay the increased, non advertised cost, I found after the inspection that the car needed 4 new tires, wipers and a slew of other minor fixes! that $1,000+ cost is something you would have hit me with blindly after my next required check in to keep my certified warranty valid! What happened to the idea of selling a car for what its listed at? Just tell me the price up front, no gimmicks! I had to wait an unknown amount of time for the inspection and changing of tires. I was told a few days, but it took over two weeks and I had to do the mole work to find someone who could provide me a straight answer on an expectation of when i would get the car that i had already put 15K down for. I personally had to call the dealership to find the service number (different location), the service manager then had to get back to me once he figured out what car was mine and still could not set my expectation for when i would get my car. All in all i was unable to get an effective expectation on anything, be it the price, problems, turn around or delivery date of my purchase. None of this included the finance manager who insisted i was STUPID for asking what the FINAL price would be (has he tried to up sale quite a bit, presumably due to his commission structure) since "that should have already been covered by the salesman before i met with him"! I felt like the JPmorgan customer being refereed to as a "muppet"! Please don't infer from the negative connotation of this message that i am an overall negative person who's incapable of being pleased. Quite the contrary, i simply expect to be treated fairly, up front and made to feel as if i am a customer and not the middleman between a company and its $. needless to say i will not be looking for any other business from this dealership. Should i need service or another car i will be going to another Lexus dealership and recommend the same to any who ask. Sincerely, Nate Tockerman More

I think my email captures it best..... Hi Ryan- I I think my email captures it best..... Hi Ryan- I wanted to take some time out and thank you for your time and efforts yesterday afternoon. It w I think my email captures it best..... Hi Ryan- I wanted to take some time out and thank you for your time and efforts yesterday afternoon. It was such a huge pleasure to meet you and work with you through this process. From our first encounter, to leaving off of the lot- I felt extremely supported and hopeful (and thats not easy with me, ask Kellan!) I was expecting to be rushed, stressed and pressured. I am extremely indecisive and you made everything very clear and made me feel comfortable the whole time. I definitely did not feel the typical way you feel when you go into a car dealership. I was not expecting to walk out with a vehicle yesterday, hence not even having any cash or our potential trade in car on me at first. I knew I needed the vehicle but it did not seem in reach. You were knowledgeable kind, patient… and I think the other dealerships can learn a lot from you. My experience with the other staff, from your sales manager, to the front desk employee to the finance manager- and employees just walking buy- was so amazing. Your team has created an atmosphere of pure luxury and ease. I now feel proud and safe with my new 2013 (OMG!) Lexus RX 350!!!! My dream car I did not expect to attain anytime in the nearest future. Please forward this message to your manager and your team members. I am forever grateful- and forever a lexus client! : ) and it is my pleasure. Thank you again- and will keep in touch! Kayla, Kellan, Hannah and Lily…. or ya, and MOXIN More

The lease of my Lexus 350 was painless, fast and peaceful. Herman's attitude was very was very professional and courteous. Herman's listening skill and level of heartfelt attention is superb. I wil peaceful. Herman's attitude was very was very professional and courteous. Herman's listening skill and level of heartfelt attention is superb. I will refer my relatives and friends to him for new cars to lease or purchase. More

My husband and I were contacted by Herman to see if we would be interested in turning in our leased RX350 early since it was getting ready to go over it's allotted miles before the end of our lease. Once would be interested in turning in our leased RX350 early since it was getting ready to go over it's allotted miles before the end of our lease. Once we decided it would be a good idea to see what he could do for us things progressed really quickly and I am happy to say that I am now driving another RX, but this time we got the RX450h. Herman was great to work with and very knowledgable too. We definitely wanted to lease a hybrid this time around, so test drove the CT, ES and the RX. I really liked the CT, but my husband being tall wasn't as comfortable in the CT and we loved our last RX so decided to go for that again. Herman was very patient while I went back and forth between the CT and RX, he never rushed me and once the decision was made he made sure that the paperwork was pretty painless. Herman also really knows the ins and outs of all the Lexus vehicles and will spend as much time as you need to go over all the features at your pace. I would highly recommend Herman to anyone that wants a knowledgable person to work with with, no pressure and lots of patience, he goal is to make you happy and for you to get the car you want! More

I just purchased by third Lexus from Joe Hart. He makes the whole process easy and hassle-free. I call him, explain what I am looking for and indicate my timing. He gets the SUV/car, gives me a good pric the whole process easy and hassle-free. I call him, explain what I am looking for and indicate my timing. He gets the SUV/car, gives me a good price and then coordinates the pick-up so I am in and out of the dealer in a half hour. Joe is a good guy who does what he says. I will go to him when it is time for the next Lexus. More

I bought CT200h from Lexus Stevens Creek. The service was great and entire process from beginning to end was smooth. The sale was query through Costco website at Costco price. I was very happy with the price great and entire process from beginning to end was smooth. The sale was query through Costco website at Costco price. I was very happy with the price quoted and bought with our any hesitation. I recommend Herman Samaniego and he is wonderful sales person to work with. More

I had a positive experience when I test drove the car and when I dealt with the paper work. Both Edward Hsieh and Ryan Schrentz were firendly and knowledgable. It was a positive and smooth experience. when I dealt with the paper work. Both Edward Hsieh and Ryan Schrentz were firendly and knowledgable. It was a positive and smooth experience. More

When I first visited the Steven Creek showroom, I was greeted by Ryan Hafich. He was very friendly and helpful; however, when I went through Cosco to make my purchase, I was directed to Joe Hart. Joe wa greeted by Ryan Hafich. He was very friendly and helpful; however, when I went through Cosco to make my purchase, I was directed to Joe Hart. Joe was the salesman I worked with when I purchased my last car nine years ago. He was pleasant to work with and even let me "wheel and deal" on the final price. I love the car! More

This is my first time purchasing a car by myself without my family with me and I am glad Joe is my sales person. Joe is assigned as my fleet manager via Costco auto program and he emails a quote to me almo my family with me and I am glad Joe is my sales person. Joe is assigned as my fleet manager via Costco auto program and he emails a quote to me almost immediately during the business day. Joe is responsive in answering emails. He is fun to work with and this is also the first time I actually had a pleasant experience in purchasing a car. I would highly recommend Joe to all my friends and families. In fact, one of my friends bought her Lexus from Joe ten years ago and she still remembers having pleasant experience with Joe. More