Lexus Stevens Creek

Vincent Nguyen is awesome. He is a wonderful sales ; he explained the car feature very thoroughly and was very friendly. This is not like other dealerships where they push you t He is a wonderful sales ; he explained the car feature very thoroughly and was very friendly. This is not like other dealerships where they push you to buy their car. Coming to this dealership, I did not even expect to buy a car at all; however, the service and explanations he gave led me to buy this car. More

Can't expect more! My husband and I leased ES300h from Ms. Celine Bian the other day. We spent a little less than 3 hours in the store to get everything completed and dr My husband and I leased ES300h from Ms. Celine Bian the other day. We spent a little less than 3 hours in the store to get everything completed and drove home with the new vehicle. Celine was with us the whole time, with patience, friendliness, and professionalism. She worked well over time when we got things done. We love our new vehicle, and have found ourselves a new friend -- Celine! We will definitely come back when we need to update our vehicle! More

Ryan is amazing I was originally thinking of buying a pre owned Lexus CT but Ryan shared with me many different options, new, old, buy or lease with his very professi I was originally thinking of buying a pre owned Lexus CT but Ryan shared with me many different options, new, old, buy or lease with his very professional opinion. I finally chose to lease a new one, which is a much better option from my original plan from all perspectives. In between I put the down payment, completed all paper work and drive home the new car, my wife said she doesn't like the color (my bad, I didn't consult her on the color, lesson learned). I have to go back and ask Ryan to change the car to a red one. He was kind and patient enough to help me with the paper work again. In the end, he even delivered the new car to my house. What a great service! More

Efficient, friendly & fair. Awesome experience. Had a great experience buying an IS350 from Ryan. Happened to catch him randomly when stopping by the dealership on Thursday evening. He quickly answe Had a great experience buying an IS350 from Ryan. Happened to catch him randomly when stopping by the dealership on Thursday evening. He quickly answered my questions about the different IS models, took me out on a drive, showing all the features of the vehicle. While talking numbers, he was very transparent and explained the process. The deal we worked out was extremely fair. Not once did I feel pressured throughout the process. While Lexus was not originally a manufacturer that I had considered, I would venture to say that the customer experience was ,in no small part, responsible for me making that choice. I'll likely be going Lexus for my next vehicle. More

Perfect experience of buying a SUV I bought my Lexus RX350 from Jennifer Martinez and found out she really makes my purchase fast and easy. I originally thought that it will take couple I bought my Lexus RX350 from Jennifer Martinez and found out she really makes my purchase fast and easy. I originally thought that it will take couple of days to get my car. But the fact is it only takes 2 hours to have the car parking near my house. That's really amazing! More

Vincent was great! I love my new car! I had told Vincent right off the bat that I HATED haggling and "making deals" for cars. I had had a reboots bad experience. Vincent said "Dont worry I I had told Vincent right off the bat that I HATED haggling and "making deals" for cars. I had had a reboots bad experience. Vincent said "Dont worry I'll take care of you" and he did! He didn't pressure me and told me the lowest he could go on certain cars from the very beginning. I price compared elsewhere and he was giving me a good deal. He is straightforward and genuine. I would buy a car from him again anytime! More

Couldn't ask for a better experience! This was my second purchase from Herman and I won't buy a Lexus from anyone else! Herman & Anita at Stevens Creek Lexus made my purchase simple & easy This was my second purchase from Herman and I won't buy a Lexus from anyone else! Herman & Anita at Stevens Creek Lexus made my purchase simple & easy! The price was awesome and the customer service can't be matched. I will buy another Lexus again when the time is right, but only from Herman & Anita. Cheers! More

Ryan Schrantz is the best! I bought a Lexus from Ryan Schrantz. After I met him for the 1st time, I decided that I would only work with him. He is knowledgeable, polite, honest I bought a Lexus from Ryan Schrantz. After I met him for the 1st time, I decided that I would only work with him. He is knowledgeable, polite, honest & helpful. I can't say enough about his whole approach which is very professional. Had the occasion to visit another Lexus dealership to look at a car Stevens Creek did not have on their lot. It was awful--a completely different experience with high pressured salesman. Ryan is fine young man in every way. I will recommend him to my friends. I also had a very good experience with the entire team and dealership. I liked Gary Luu,, the Finance Manager. However, I paid cash for the car, and they lost my check. I had to cancel the first check, and rewrite- it--a small inconvenience. It gave me an opportunity to say "hello again" and ask some questions about my car. Jean Lund-Drew More

Jennifer is among the best of best It's been a pleasure doing business with Lexus of Stevens Creek and Jennifer made it a very smooth transaction. Jennifer took me out on two test drive It's been a pleasure doing business with Lexus of Stevens Creek and Jennifer made it a very smooth transaction. Jennifer took me out on two test drives of the two vehicles that I was interested in and explained the features well. When we came back from the test drive, she already provided me a list of vehicles that meet my requirements and also the pricing. I made a purchase right away. More

Exceptional Experience Back in 2008 I purchased a Lexus GS 350 from Joe and was VERY pleased with his service. Joe took the time and energy to make sure I would get the car Back in 2008 I purchased a Lexus GS 350 from Joe and was VERY pleased with his service. Joe took the time and energy to make sure I would get the car I wanted and at a great price. In fact he had to go to the Oakland dealership and pick my car up for me. When my wife and I decided to purchase a new car it was a no brainer to look Joe up again and see what he could do for us. Joe spent approximately five hours with us; procuring the best trade in value for our two vehicles, test driving the new 2015 RX 450h with us, discussing all its features and advantages over similar models, and then sitting down with us to give us the best purchase price on the RX 450h we had selected. In addition, after our purchase Joe gave us a tutorial of the RX 450h and told us that if at any time we had any questions to just give him a call on his cell phone. He will even take your call on his day off, which is exceptional customer service, but then again, that’s just Joe. Bottom line is, Joe is just an exceptional easy individual to work with when purchasing a new vehicle. No pressure or funny business at any time, he is just straight up and honest with his prospective customers. More