Lexus Stevens Creek

Jennifer Martinez, amazing experience! Ms. Martinez is courteous, very knowledgeable, personality plus and shows a real interest in her guests. The dealership is very fortunate to have thi Ms. Martinez is courteous, very knowledgeable, personality plus and shows a real interest in her guests. The dealership is very fortunate to have this type of individual as a representative. In my opinion she exemplifies the mission statement of Lexus of Stevens a Creek. Will not hesitate to recommend Ms. Martinez. More

Great Experience working with Ryan I had a great experience working Ryan to Special Order my 2014 ISF. Ryan knew I was a "car guy" and this ISF was my dream car. He made sure to keep I had a great experience working Ryan to Special Order my 2014 ISF. Ryan knew I was a "car guy" and this ISF was my dream car. He made sure to keep me informed regularly or as information was made available to him. That is not to say that I did not follow-up with him almost daily during the last 3 weeks of when my car was suppose to arrive. He made himself available via text, email, etc. He also came in on his day off to be there when my car came in and thoroughly walked me through all the features and offered to help me get familiar with the vehicle. MOST important, Ryan is great at listening and following threw. My car came as ordered, and as requested by me the car was not touched or washed as I wanted to do that myself. Working with Ryan has strengthened my Lexus Loyalty to Stevens Creek. This is the 2nd car I have purchased from Stevens Creek, both with flawless service. More

Joe made it pleasant and easy! Our first Lexus was purchased out of the Bay Area. Time in dealership was 8 hours including horrible, high pressure sales pitch for after market items Our first Lexus was purchased out of the Bay Area. Time in dealership was 8 hours including horrible, high pressure sales pitch for after market items. Working with Joe Minster at Stevens Creek Lexus was a breeze. Came to just test drive a hybrid...and happily left with one. Joe was upbeat and attentive and a professional in every way. More

Vincent Nguyen was FANTASTIC I had the pleasure of leasing my car from Vincent Nguyen - this could not have been an easier process. I engaged his services via email and he was ex I had the pleasure of leasing my car from Vincent Nguyen - this could not have been an easier process. I engaged his services via email and he was extremely prompt in all of his responses and was able to quickly send me all the numbers I asked for. When the car I wanted arrived at the dealership he reached out and scheduled an appointment for me to pick it up - a truly lovely experience. More

Great Customer Service, Very Friendly, and just AWESOME! My experience started when I called the dealership to ask about the lease specials - I was transferred to Celine who quickly reviewed the deals and se My experience started when I called the dealership to ask about the lease specials - I was transferred to Celine who quickly reviewed the deals and set up a time for me to come in for some test drives. At the dealership, I was promptly greeted and linked up with Celine who was very warm and friendly. We jumped right in and began looking at the various cars/models and she explained in great detail the benefits of each. At the end of it all, we were able to work out a reasonable deal and I am definitely a happy camper....LOVE the car (CT200h)! Seemed like most the folks working there were good kind and genuine people, but I highly recommend Celine as she will take good care of you! More

Great service and price I've been to other Lexus dealers and Lexus Stevens Creek really impressed me. I bought a new car and Lexus Stevens Creek offered the best price. I've been to other Lexus dealers and Lexus Stevens Creek really impressed me. I bought a new car and Lexus Stevens Creek offered the best price. More

They went extra length to satisfy us I like this dealership. First they were able to work out on numbers to give me best deal without playing games. Second sales rep went extra lengt I like this dealership. First they were able to work out on numbers to give me best deal without playing games. Second sales rep went extra length to deliver us car. We forgot to pick our insurance cards while trying to get car. They hand over us car just by believing that we have insurance and we faxed them proof of insurance next day. Faraz More

My review of Lexus of Stevens Creek It’s difficult to buy a new car when you’re a female by yourself. Your guard is up and you feel that you’ll be taken advantage of somehow. At least It’s difficult to buy a new car when you’re a female by yourself. Your guard is up and you feel that you’ll be taken advantage of somehow. At least that’s been my experience in the past .. until I came to Lexus of Stevens Creek. Warm and welcoming (walked in to the smell of fresh baked cookies .. hello? is this a car dealership?). My salesman was Ryan Schrantz who was the most patient, attentive person who answered all of my questions and concerns. If I texted or called, I got a quick response. I believe that he genuinely cares about Lexus and about his customers. I can’t say enough good things and highly recommend him. When buying cars in the past, all goes down the drain once I enter the finance manager’s office to sign papers but not this time! Gary Luu was so pleasant, explained everything, didn't make me feel 'hustled', he even gave me a hug when I left with my new car! I’ll never buy anything but Lexus and never from anywhere else! More

Celine Bian is AMAZING Celine made my purchase smooth and worry free. She was very kind and detailed. She allowed me to take my time and went over all details of all options Celine made my purchase smooth and worry free. She was very kind and detailed. She allowed me to take my time and went over all details of all options to the best of my interest. More

Outstanding Service All Around by Jennifer Martinez Jennifer Martinez is THE most professional, personable and thorough dealer I have ever encountered. She provided prompt response right away in my effo Jennifer Martinez is THE most professional, personable and thorough dealer I have ever encountered. She provided prompt response right away in my effort to buy ES350. Price negotiation was very straight forward, fair and hustle free. Jennifer provided detailed invoice, and the price that resulted in an immediate sell. What is more, Jennifer offered to pick me up and personally drove me to the dealership. She staid pass business hours to help me close the deal. Given my busy work schedule and responsibilities as a parent, that was a big factor to me. All the paperwork was prepared and handled in less than an hour. Jennifer stayed overtime to give me a detailed walk through of the vehicle and payed particular attention to driving the vehicle with two young passengers - my 4-year old and 6-year old boys. Jennifer ranks 100% on the scale of customer relations and outstanding level of personal service provided at a luxury dealership. I will be recommending her to all of my friends and family buying a Lexus automobile in the future. If I could, I would name Jennifer Martinez #1 dealer in all of Lexus dealerships. She is a pleasure to do business with and I recommend her to anyone interested in buying a dream car with top quality service and care. More