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Lexus Stevens Creek

San Jose, CA

Overview
Employees
Reviews
Vehicles
4.9
1,209 Reviews
Do you like the usual car dealership experience? Neither do we. We're the largest luxury car dealership in Northern California because we do things differently. Yes we have the largest inventory, and yes we offer great values, but what we really do is try to be special. Search our inventory online and research about the wonder that is Lexus, then see us for a spirited test drive. If you like owning the #1 luxury vehicle in America that has earned the highest JD Power quality ratings for years, then you'll also like that we support our Guests with the most Lexus Loaner Vehicles in Northern California. Enjoy what you drive!
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3333 Stevens Creek Blvd

San Jose, CA

95117

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Showing 1,209 reviews

December 04, 2024

All the staff members were attentive when we checked in during an extremely busy time. Michael Nagy was our representative and was very personable, addressed my concerns and kept me apprised me of when to More

by barbararlainr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Nagy
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 04, 2024 -

Lexus Stevens Creek responded

Thank you so much for sharing your experience on DealerRater! We're thrilled to hear that all of our staff members were attentive during such a busy time and that Michael Nagy provided excellent service. It's great to know that he was personable, addressed your concerns, and kept you informed throughout the process. We are delighted that you were happy with his service and that he made sure you were updated when your car was ready for pickup. We truly appreciate your feedback and look forward to serving you again in the future! Happy Holidays from Lexus of Stevens Creek

November 27, 2024

Very competent sales person in Rudy Sun. Finance is easy and fast. Very smooth car buying experience. Highly recommended More

by Ann
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rudy Sun
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 29, 2024 -

Lexus Stevens Creek responded

Thank you for choosing Lexus of Stevens Creek! We appreciate your trust in us for your auto buying needs.

November 26, 2024

The guys work at the dealer knows their job well. Straightforward, transparent and honest. Love having business with this dealer. More

by YS
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gary Luu
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 27, 2024 -

Lexus Stevens Creek responded

Thank you for your recent visit. We are truly honored to have had the opportunity to serve you. - Happy Holidays!

November 24, 2024

The staff are very accommodating. They explain what service will be completed for the visit. More

by Pepper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Nagy
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 25, 2024 -

Lexus Stevens Creek responded

We are truly honored to have had the opportunity to serve you. We look forward to welcoming you again on your next visit.

November 24, 2024

You guys have a team that does not work professionally. I would take my car there many times but never did what I asked. on the contrary it was worse. I do not rate you guys highly More

by Tien Kieu
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Andy Huang
1.0
This rating includes all reviews, with more weight given to recent reviews.
Angel Dynes
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : There is a problem with my door, you guys don't want to fix it but blame it on another problem. I'm still not satisfied.
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Nov 26, 2024 -

Lexus Stevens Creek responded

Thank you for sharing your valuable feedback with us. It plays an essential role in helping us improve and run a better company. Monika Slezak, our Service Manager, tried reaching you today but was unable to connect. When you have a moment, please feel free to return her call at 408-330-3011. We look forward to hearing from you and continuing to improve your experience with us.

November 20, 2024

I have always had excellent service at the Lexus service center for my RX350. Ramsin is my service advisor and has done an excellent job of communicating with me. I highly rate this service center. More

by linda_webb_2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramsin Pourgevargis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 20, 2024 -

Lexus Stevens Creek responded

Thank you so much for taking the time to leave such a fantastic review on DealerRater! We’re delighted to hear that you’ve had excellent experiences at our Lexus of Stevens Creek Service Center with your RX350. We’re especially glad to know that Ramsin has been able to provide exceptional communication and service.

November 20, 2024

What a pleasant experience this was. Our sales representative Numer found the exact car I’ve only dreamed of getting one day. So pleased with his help and expertise and advice. The en More

by Young_amy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Numer Talag
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Ciwell
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Nov 21, 2024 -

Lexus Stevens Creek responded

Thank you so much for taking the time to share your experience with us! We're so glad to hear that Numer was able to help you find the car of your dreams, and we truly appreciate your kind words about his expertise and the friendly service from our entire team. It means a lot to us that you had such a positive experience, and we’re grateful for your recommendation to your friends! Happy Holidays from Lexus of Stevens Creek

November 19, 2024

Herman was an amazing sales consultant! I appreciate all of his help and patience. All of my questions were answered and I’m in love with my new NX. More

by Maria
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Herman Samaniego
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Nessim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Domingo Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Flora
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 19, 2024 -

Lexus Stevens Creek responded

Thank you so much for taking the time to share your experience with us on DealerRater! We’re delighted to hear that Herman provided you with excellent service and was able to answer all of your questions. Congratulations on your new NX—we’re so glad to hear you're enjoying it! We truly appreciate your feedback and look forward to assisting you again in the future. Lexus of Stevens Creek

November 18, 2024

Very professional to dealt with and a very nice people. All requests were done properly. More

by Bbroque
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gerardo Portillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 18, 2024 -

Lexus Stevens Creek responded

Thank you for your kind posting on DealerRater and please hurry back - Team LSC

November 18, 2024

This is the worst service visit I’ve ever had. There’s no contact information for the service advisor. He didn’t call back when I left a message. For an hour the service department receptionist wa More

by bret
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eric Yang
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 18, 2024 -

Lexus Stevens Creek responded

Thank you for sharing your feedback. We sincerely apologize for the frustration you experienced during your service visit. We understand how important timely communication and assistance are, and we're sorry that your experience did not meet your expectations. Your comments have been noted, and we will work to ensure a more efficient and responsive experience for all our customers moving forward. We appreciate your patience and hope to have the opportunity to serve you again in the future - Lexus of Stevens Creek

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