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Lexus Stevens Creek
San Jose, CA
1,211 Reviews
Do you like the usual car dealership experience? Neither do we. We're the largest luxury car dealership in Northern California because we do things differently. Yes we have the largest inventory, and yes we offer great values, but what we really do is try to be special. Search our inventory online and research about the wonder that is Lexus, then see us for a spirited test drive. If you like owning the #1 luxury vehicle in America that has earned the highest JD Power quality ratings for years, then you'll also like that we support our Guests with the most Lexus Loaner Vehicles in Northern California. Enjoy what you drive!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 1,211 reviews
April 04, 2025
We recently had a fantastic experience purchasing a new car, thanks to Steve Le, the sales representative at the dealership. From the moment we walked in, Steve made me feel welcomed and valued as a custom car, thanks to Steve Le, the sales representative at the dealership. From the moment we walked in, Steve made me feel welcomed and valued as a customer. He was knowledgeable about the various models, especially the 350h Premium package, which we were interested in. Steve took the time to explain the features and benefits, ensuring we understood what made this car a great choice. His enthusiasm for the vehicle was contagious, and we appreciated his patience as we asked numerous questions. What stood out most was how he listened to my needs and preferences, tailoring his recommendations accordingly. He didn't pressure me into making a quick decision, which made the experience stress-free. After taking the car for a test drive, we was sold on the performance and comfort it offered. The entire purchasing process was smooth and transparent, with Steve & David Civelli the Finance Manager, guiding us through financing options and paperwork efficiently. We are so very happy to have worked with David Civelli, for he as FANTASTIC to work with! Overall, we left the dealership feeling confident and excited about my new car, all thanks to Steve & David's excellent service. we would highly recommend him to anyone looking to purchase a vehicle! We would also add, that everyone we came into contact with, were Exceptionally Professionals!! Thank you Lexus Steven Creek !! Best Car Buying Experience EVER !! Thank you Steve & Civelli for everything!!! More
by Carlos
Employees Worked With
April 04, 2025
The first time we went, we were pretty much ignored, but maybe its because we didnt ask for any help and couldnt find the car we wanted. Luckily, we gave this place a 2nd chance and after that, we were help maybe its because we didnt ask for any help and couldnt find the car we wanted. Luckily, we gave this place a 2nd chance and after that, we were helped greatly by our salesguy Gary. Unfortunately, the car we wanted to test drive / maybe purchase was not available and we put a deposit on a future car to test drive. A week later, we saw the car at another dealership, after test driving it, we were going to purchase that vehicle, but the salesperson and sales manager were a bit off putting. It left a distaste. We were thinking of canceling with Gary too, but then decided we would rather buy from him instead if he had the car available on his lot. Unfortunately, the one we wanted was with the other dealership and they dont particularly seem interested in trading it to Gary's dealership, so instead Gary asked for a couple of days and luckily was able to find one coming to port in a few days. The car arrived on time. The sales process was smooth. Everything went well until we took it for the ceramic exterior and interior protection. Which the service said interior was not included. After speaking with Gary again, he was able to include the interior at their expense for the miscommunication. Overall, I give it 5 stars because of the quality of attention, service and friendly manner without the normal pressure or sometimes scam feeling you get whenever one purchases a car from a dealership. We love the car so far and its a welcome addition to our garage. We would recommend Gary and Stevens Creek Lexus to our friends and family as well as purchase from him again. More
by joldsha
April 03, 2025
Numer was great. ..absolutely went the extra mile to make my purchase experience 5 star...! ..absolutely went the extra mile to make my purchase experience 5 star...! More
by cavemen13sett
Employees Worked With
April 02, 2025
Had a great experience from creating the appointment, car service intake, monitoring of service progress, follow-up from Jaimie, and return of cleaned-up vehicle. Jaimie's team also noticed a nail imbed service intake, monitoring of service progress, follow-up from Jaimie, and return of cleaned-up vehicle. Jaimie's team also noticed a nail imbedded in one of my tires, which I purchased from them more than a year ago. Jaimie checked and found out it was still within warranty, and worked behind the scenes to get it successfully approved to be replaced without charge. Note: My car is a 2011 Lexus ES 350. The Make and Model responded below is incorrect since I could not proceed without choosing an option, but Lexus is not one of the options for the "Make" dropdown. Thank you Jaimie and the Lexus Service Team! More
by tann638297
Employees Worked With
April 02, 2025
Another amazing experience at Lexus Stevens Creek Service center, this time with Minh Nguyen. Thanks for helping, answering all my questions and being transparent. If your looking for an advisor ask or sched center, this time with Minh Nguyen. Thanks for helping, answering all my questions and being transparent. If your looking for an advisor ask or schedule with Minh, I highly recommend him. More
by sfoster92002
Employees Worked With
March 30, 2025
Awesome experience. Great dealership. Even better Sales Team, especially Salesperson I worked with. Love sharing my experience with others for sure. Great dealership. Even better Sales Team, especially Salesperson I worked with. Love sharing my experience with others for sure. More
by moshabbirus
Employees Worked With
March 27, 2025
My service advisor is courteous & I get my car timely as promised. The facility is clean, & it’s comfortable to stay & wait for my car to be serviced. promised. The facility is clean, & it’s comfortable to stay & wait for my car to be serviced. More
by Patty
Employees Worked With
Service, David Perez ⭐️⭐️⭐️⭐️⭐️
March 22, 2025
Had my RX350h paint protection done by Lexus Stevens Creek and I was very satisfied with this service. They kept my vehicle overnight to dry and to avoid the rain. I have had positive experience with Creek and I was very satisfied with this service. They kept my vehicle overnight to dry and to avoid the rain. I have had positive experience with this service. More
by futboln21
Employees Worked With
March 22, 2025
Herman Samaniego provided great sales service in selling this car to us. He answered every question we had. We were totally satisfied with his answers. His service was 5 Star, Excellent. this car to us. He answered every question we had. We were totally satisfied with his answers. His service was 5 Star, Excellent. More
by hasmukhshah826
Employees Worked With
