Lexus Santa Monica

Excellent, efficient and honest customer service. Angel was efficient, thorough and honest kept in touch through out the day, and did not hesitate to offer me a loaner for a service that was supposed Angel was efficient, thorough and honest kept in touch through out the day, and did not hesitate to offer me a loaner for a service that was supposed to be quick. More

Excellent service by a superior individual Mr. Levinson It's been an honor having Mr. Patrick Levinson service both my mother and my automobiles. I know with Patrick, he'll provide the upmost and professio It's been an honor having Mr. Patrick Levinson service both my mother and my automobiles. I know with Patrick, he'll provide the upmost and professional service. More

Outstanding Service The process of leasing a car was made easier by the attentive staff and excellent service. The salesman, Sebastian, was great. He had an easy going de The process of leasing a car was made easier by the attentive staff and excellent service. The salesman, Sebastian, was great. He had an easy going demeanor which I appreciate. He explained things about the car, the features and he found me the color I wanted. He was busy but he repeatedly checked back with me as I was waiting for completion of the paperwork. Once everything was ready, signing was easy and organized because of Lyndon Bull, Finance Manager. Lastly the Tech expert, CJ went through the features of the car quickly and thoroughly. Everyone was nice, friendly and attentive. The service at Lexus is like no other dealership. I've had a lot of cars and nothing even begins to compare with the staff at Santa Monica Lexus. More

Lease of Lexus IS200 Robert was incredibly helpful and easy to work with. He made the process of finding my new car totally smooth. I love the new car and thank you Robert Robert was incredibly helpful and easy to work with. He made the process of finding my new car totally smooth. I love the new car and thank you Robert for all the help! More

Just amazing Brought my 2015 IS250 and my girl's 2014 IS250 in to be serviced. We were both welcomed and got taken cared of immediately. Douglas Elliot was the one Brought my 2015 IS250 and my girl's 2014 IS250 in to be serviced. We were both welcomed and got taken cared of immediately. Douglas Elliot was the one that made everything amazing by making sure that all of our needs were taken care of and he explained in detail what they were working on with the cars. Never had the same amazing experience with other dealers than the one that I had here. More

Adriane Marmolejo did it all in record time. I needed back tires which are different than my front ones. She selected the righ tires - she checked several times.to make sure they would be right f I needed back tires which are different than my front ones. She selected the righ tires - she checked several times.to make sure they would be right for my driving habits and did a service for me. I wanted to come in that afternoon. Instead of saying it wouldn't get done that day, I brought the car in at 3;30 and she had me out before 5:30..I'll check with Adriane the next time I need to come in. Lee More

Angel Vasquez pulls through again! Lighting fast service at Lexus by Angel. He skips all the unnecessary red tape and finds the most efficient way to get me back to work. First class Lighting fast service at Lexus by Angel. He skips all the unnecessary red tape and finds the most efficient way to get me back to work. First class service with almost no waiting time. Keeps me updated via text, and very friendly. will return. More

service job done by george Morales George handled the service on our two Lexus vehicles.We own a 204 LS430 and a 1998 GS 400.The service was completed when promised. The quotes were r George handled the service on our two Lexus vehicles.We own a 204 LS430 and a 1998 GS 400.The service was completed when promised. The quotes were reasonable for both cars and we are totally satisfied with the results. Bob and Beverly Gowing More

Victor Jimenez Victor was one of several people I dealt with in connection with the air bag issue over several months. Frequently I did not get callbacks on request Victor was one of several people I dealt with in connection with the air bag issue over several months. Frequently I did not get callbacks on requests for progress, although he and others were always polite. Ultimately I obtained a loaner only after personally coming in. I look forward to notification that the part has come in and the replacement is at hand More

Thank you John lurch John was prompt thoughtful realistic helpful prompt considerate and willing to work with us. He is new to us but I am most hopeful we will work with John was prompt thoughtful realistic helpful prompt considerate and willing to work with us. He is new to us but I am most hopeful we will work with him again. More