Lexus Santa Monica

GREAT SERVICE All of my concerns re my Lexus were addressed and the car is in great shape. My service rep, Patrick Levenson, was very helpful and the car was read All of my concerns re my Lexus were addressed and the car is in great shape. My service rep, Patrick Levenson, was very helpful and the car was ready as promised, More

Excellent Experience with Enrique Carvajal Best dealership I've ever been to. And best, friendliest, most knowledgeable salesperson, Enrique Carvajal. He got me exactly what I wanted, for the p Best dealership I've ever been to. And best, friendliest, most knowledgeable salesperson, Enrique Carvajal. He got me exactly what I wanted, for the price I wanted. I had a BMW 3 series on a lease, my lease was up, so I wanted something completely different and new. I loved the new Lexus IS F sport, so Enrique helped me find the exact car with the package/colors I wanted, and for the price that I could realistically afford.. If you're thinking about coming to this dealership, do it- and ask for Enrique. He was so friendly and personable during the entire 3 hours I was there.. he will do anything to help you get exactly what you're looking for and close the deal. He was a great listener, and really took the time to hear me out with what I wanted..and got me exactly that. As far as quality of make, the difference between BMW and Lexus if you're looking for a nice mid-price ranged sedan- is MAJOR. BMW is nice, but Lexus has so much more to offer for the same price. The IS series compared to BMW 3 & 4 series.. sleeker body style, better/more comfortable seats (lumbar support!!), color combos, engine, sound system, features, everything.. also it just drives so much better than my BMW and I'm soo happy with it. Go to SM Lexus if you're due for a new car. You won't regret it. More

Great Lexus Dealer I am more than pleased with my experience with Lexus of Santa Monica. Ron Holbrook and Matt Unger are very professional. The whole purchase process I am more than pleased with my experience with Lexus of Santa Monica. Ron Holbrook and Matt Unger are very professional. The whole purchase process was simple and quick. I will certainly think of them whenever I want to upgrade my vehicle again. But I am so happy with my new car, it's hard to imagine ever letting it go! More

Thank you to Neal Greene I appreciate Neal Greene's very professional service in helping me acquire my 2017 Lexus ES 350. He made it very easy for me by having several cars w I appreciate Neal Greene's very professional service in helping me acquire my 2017 Lexus ES 350. He made it very easy for me by having several cars waiting for me to look at when I arrived. He treated both my husband and I with kindness and respect. I would definitely buy another car from him. Deborah Mitchell More

Amazing service! I recently bought a new NX200t from Enrique Carvajal. I am a first time car owner and was initially very nervous going into this process but Enrique I recently bought a new NX200t from Enrique Carvajal. I am a first time car owner and was initially very nervous going into this process but Enrique greeted me right away and made everything run so smoothly. He went through all of the payment options, helping me to find the best plan for me and a plan that will help my credit as well, and then walked me through all of the details of the car for about half an hour until I knew all of the ins and outs of it. He even went the extra step of syncing my phone to the car and offering to FaceTime or drive to me if I was having any difficulties syncing my building clickers to the car at home. Enrique turned what I thought would be a multi-day process into a quick in and out with the best payment plan possible. Really amazing customer service, if you are looking for a Lexus you should definitely ask for him. More

Air Bag Recall I made an appointment to bring in my car (2007 Lexus ES350) to replace the defective airbag that has been in the news. When I brought my car in to th I made an appointment to bring in my car (2007 Lexus ES350) to replace the defective airbag that has been in the news. When I brought my car in to the Service Department, I explained why I came in. The first representative told me I was not on the appointment list. I thought I would have to go home and the morning would be wasted. Luckily, Richard Doherty from the Service Department came out and rescued me. He went out of his way to check with the parts department and with the mechanics to see if they could squeeze me in. They were able to even get me a free loaner car. Mr. Doherty was very helpful and I appreciate his excellent service. More

Completely Satisfied! I am so impressed with the overall services that I received from LEXUS Santa Monica recently, but I must single out Christopher Young. Chris really we I am so impressed with the overall services that I received from LEXUS Santa Monica recently, but I must single out Christopher Young. Chris really went the extra mile keeping me informed along the way and really made it a pleasant experience. More

20,000 service Staff is wonderful. Waiting for my car to be serviced is pleasant because waiting room is comfortable and pleasing to the eye. I love the coffee and Staff is wonderful. Waiting for my car to be serviced is pleasant because waiting room is comfortable and pleasing to the eye. I love the coffee and snacks More

Enrique is the man We just bought our second and third Lexus' from Enrique. Down to earth, transparent, by far the best car buying experience we've ever had. Can't recom We just bought our second and third Lexus' from Enrique. Down to earth, transparent, by far the best car buying experience we've ever had. Can't recommend Enrique highly enough. More

Satisfied Lexus Customer I had the best experience at Santa Monica Lexus and Ron Holbrook gave excellent customer service to me, and I will be returning to upgrade !!! :) I had the best experience at Santa Monica Lexus and Ron Holbrook gave excellent customer service to me, and I will be returning to upgrade !!! :) More