Lexus Santa Monica

2015 GX460 Purchase Where to start? If I could I give this dealership ZERO stars I would. The only redeeming quality it has it has is that Paul and Josh seem to care. I Where to start? If I could I give this dealership ZERO stars I would. The only redeeming quality it has it has is that Paul and Josh seem to care. I flew down from the top of the state to purchase a 2014 GX,Josh picked me up at the airport (which I greatly appreciated ). The GX was advertised as 'L\Certified', low miles and perfect condition. When I arrived the GX was dirty, scratched, and the certification had been revoked due to a airbag being deployed. I did test drive the SUV and discovered that the drivers front door did not close properly. When I asked to speak to the head of certification, I was left sitting for two hours in the service department while they tried to track the man down. Finally I was able to speak to the manger of certification Tim Nelson, he had no idea why the car had gone through the cert process and had a door that didn't even close. No apology or even excuse. Suffice to say I had to switch gears and start the search over again. Paul expressed reasonable paitence with me as I had to test drive another 5 GX'S. After several hours I finally had it down to two SUV's and asked to discuss numbers with the manger. Roger the used cars sales manger came in and proceed to verbally barrage me with how much money he lost on the car I had rejected. He refused to negoiate a single penny. He left me in tears in Paul's office. I was appalled and insulted. I nearly walked out. However the fact that I had already sold my BMW the day before and was 700 miles from home left me with little choice but to move ahead and purchase a car. Being that I have a lot of experience in purchasing used cars I decided to try negations once more with Roger. It was an awful experience. However, I did get the price down by $500. I purchased a 2015 GX 460 'L\Certified'. The certification document that was supposed to be included in my final paperwork and documents was not provided. While driving the SUV home I discovered two of the seatbelts did not work and underneath the back seat was a cigarette butt. From my research cars that have been smoked in do not qualify for the 'L\Certified' program. Also the 161 point inspection for certification is supposed to review and test each and every safety belt. Clearly they did not throughly inspect the car. I have been reaching out to the dealership on multiple levels for several days with hardly response. Paul has returned my calls, only to say that he doesn't know where the certification document is. None of the management, or finance department has cared to return my calls or emails. (I feel like they got my money and now don't care. Typical used cars salesmen). I called the nearest Lexus dealership to me and spoke to their head of 'L\Certifed' and used sales and they said that car I purchased should not have been allowed on the lot or at least priced appropriately to reflect its true condition. I also learned that I should have received new floors mats for the front, back seats and the rear storage area, as well as key gloves for the remotes. I only received mats for the front and back seats. If you want a true luxury car and experience go to BMW or MERCEDES. They at least deliver quality for the price. And most likely the sales manger won't yell and make you cry. Don't bother buying a certified or pre owned car here, their quality control is a joke. More

Great service Dear Christopher Young, I want you to know how much I appreciate the excellent service you provided on Wednesday, May 27th. Your attention to deta Dear Christopher Young, I want you to know how much I appreciate the excellent service you provided on Wednesday, May 27th. Your attention to detail, great communication skills, and ready smile made the experience even better than I expected. I won't hesitate to bring future clients to your dealership and you can be assured that I will ask to be seated in your area, and of course, I will return when my needs maintenance. Satisfied customer, Joyce Miles More

great service thanks Adriane Marmolejo for the great service. much appreciated. on time and under budget. and Victor. i'll be back in the very near future. thanks Adriane Marmolejo for the great service. much appreciated. on time and under budget. and Victor. i'll be back in the very near future. More

Very friendly and professional !I It is a pleasure to deal with exceptional people like Victor Jimenez in the service department who makes it a pleasure to bring my Lexus in for serv It is a pleasure to deal with exceptional people like Victor Jimenez in the service department who makes it a pleasure to bring my Lexus in for service!! Johnny G. More

Friendly and efficient For various reasons (including traffic), I arrived there in a bad mood, but Oscar Najera immediately took charge, and put me in a good mood. He reassu For various reasons (including traffic), I arrived there in a bad mood, but Oscar Najera immediately took charge, and put me in a good mood. He reassured me with his efficiency and friendliness. And they were much speedier in servicing the car than I expected. More

Professional, smooth, efficient. I am very happy to write about Lexus of Santa Monica. I have been using their service department for my Lexus IS 350 for 10 years. In that time they h I am very happy to write about Lexus of Santa Monica. I have been using their service department for my Lexus IS 350 for 10 years. In that time they have always been smiling and helpful. They have also been compassionate and sympathetic. At times things have gone wrong with my car that maybe should not have happened with my low mileage and I have been low on funds. They have listened and worked with me about pricing and have helped me out numerous times. This instills in me a very sincere sense of gratitude for their efforts and cooperation. The customer service people I have had the pleasure of working with over the years are Richard Doherty, Alicia Lynch, Mario Gonzalez, Rafael Navarro, Daniel Cabrera and others I am sorry to say I cannot remember. It is a pleasure to take my car in if you can believe that. Plus my daughter loves the cookies. Thank you so very much Lexus of Santa Monica! More

Friendly, efficient service Ask for Ray James. My most efficient and friendly dealership visit I've experienced anywhere. Provided daily updates. Thank you for taking care busine Ask for Ray James. My most efficient and friendly dealership visit I've experienced anywhere. Provided daily updates. Thank you for taking care business, will return. More

Amazing experience. I was super impressed with Enrique's professionalism and knowledge about my new GS. He took the time necessary to make sure I was confident about my p I was super impressed with Enrique's professionalism and knowledge about my new GS. He took the time necessary to make sure I was confident about my purchase without being pushy. I would highly reccomend Enrique and Santa Monica Lexus. More

Professional Service Brought my car to Lexus Santa Monica for airbag recall repair service. Oscar Najera promptly assisted me though the process of updating my vehicle re Brought my car to Lexus Santa Monica for airbag recall repair service. Oscar Najera promptly assisted me though the process of updating my vehicle records, getting me a courtesy car and contacting me when my car was ready for pick up. I was very satisfied with the service I was provided. More

A Class Act From the moment I met Oscar I was treated in a friendly and knowledgeable manner. Oscar explained in great detail the seduce he recommended. He was ab From the moment I met Oscar I was treated in a friendly and knowledgeable manner. Oscar explained in great detail the seduce he recommended. He was able to have all service completed by the end of the day as promised. He is a true genuine professional! More