Lexus Santa Monica

Carlos Pelayo was excellent he deserves 5 stars. I live 5 minutes away from the dealership. I had to wait 30 minutes for the shuttle to arrive, Rome was very kind and respectful. I had my 5,000 mil I live 5 minutes away from the dealership. I had to wait 30 minutes for the shuttle to arrive, Rome was very kind and respectful. I had my 5,000 miles service and 2 tire changes. I arrived at 8:30 AM You called me to pick up the car at 4PM. Too long of a wait. I did not call my sales rep. who is always a 5 stars employee. More

Excellent customer service at Santa Monica Lexus I purchased my car 10 years ago, many persons would not keep their car this long but being retired and not driving as many miles as when I was working I purchased my car 10 years ago, many persons would not keep their car this long but being retired and not driving as many miles as when I was working the car has low mileage. I have received excellent service including replacement of recall items, I tried other dealers for service and was disappointed. I was very surprised to receive a birthday card from my Lexus sales person Paul Pourhashem. More

Fast service and friendly environment. People here really try to help. People attend to my need immediately after arrival both dropoff and pickup. Loaner was easy to pick up and dropoff. People here really try to help. People attend to my need immediately after arrival both dropoff and pickup. Loaner was easy to pick up and dropoff. Thank you. More

Lexus Santa Monica Number One is service! We have been servicing our cars with Lexis of Santa Monica for years. It is always a pleasure from making the appointment to being met promptly by We have been servicing our cars with Lexis of Santa Monica for years. It is always a pleasure from making the appointment to being met promptly by the service specialist (George Morales). I appreciate George taking my information and explaining what needed to be done to my vehicle and then having him follow up if additional work is necessary. I also appreciate the shuttle service when needed to bring me home and pick me up when my car is ready. The waiting area is very comfortable. Coffee is great too! More

Loved it. Dee was very professional. We spoke with her beforehand and so the whole experience was easy, We went over my selections as far as colors and features Dee was very professional. We spoke with her beforehand and so the whole experience was easy, We went over my selections as far as colors and features provided in the vehicle as well as the pricing. So when we got to the dealership the deal had already been worked out. More

Great Service! I had a really good experience with Ray James at SM Lexus Service Center. He listened to the issues I had with my RX 350 and documented them verbatim I had a really good experience with Ray James at SM Lexus Service Center. He listened to the issues I had with my RX 350 and documented them verbatim. He was friendly, thorough and efficient with the status of my car and followed up accordingly. Both issues were fixed within a day. It was also really nice having a loaner car (same model as my own) so that I didn’t have to miss work. I’ve always had excellent service at SM Lexus Service Center…it’s one of the main reasons I’ve stayed loyal with Lexus. More

Customer Service & Waiting Area Professional & courteous Service Consultant.. Vehicle Service completed . in a timely manner. Comfortable and well furnished waiting area. Sugg Professional & courteous Service Consultant.. Vehicle Service completed . in a timely manner. Comfortable and well furnished waiting area. Suggestions: (1)Add fruit to morning refreshment options. (2) Fox News Channel Television Station not appropriate for public waiting areas. Courteous receptionists and valets. More

Best experience I have had in buying a car! Jennifer Ellis was very responsive to our emails and provided a quick quote and was available to help us when we popped in later in the day. She faci Jennifer Ellis was very responsive to our emails and provided a quick quote and was available to help us when we popped in later in the day. She facilitated us buying the car at the best quote we received and the process was pleasurable beginning to end. Dee was also very helpful and Alex Gunkut provided our finance options quickly. I would definitely recommend working with this dealership! More

Routine oil service. It has been a pleasure to take my 2 cars in now for 12 years. The service people have always been courteous, knowledgeable and efficient. The one or It has been a pleasure to take my 2 cars in now for 12 years. The service people have always been courteous, knowledgeable and efficient. The one or two times there was a problem I was made satisfied. Very good to excellent service department. More

Best salesperson ever! I have bought a few cars through Ron and he has always made the experience calm, comfortable and exciting! His honesty and kindness shine through, an I have bought a few cars through Ron and he has always made the experience calm, comfortable and exciting! His honesty and kindness shine through, an often rare quality in this business. He goes out of his way to get you the car you want at a reasonable price. I've sent other people to him and they've had the same experience. A truly wonderful man!! More