Lexus Santa Monica

Easy service Super easy to get an appointment and service was carried out in the time I was told Everyone was helpful . I liked that I was texted when my car was Super easy to get an appointment and service was carried out in the time I was told Everyone was helpful . I liked that I was texted when my car was ready instead of a phone call so there was no danger of missing it More

Immediate attention with a pleasantness that was unforced. I felt part of a greater family as a Lexus owner after this visit. Superior customer service! unforced. I felt part of a greater family as a Lexus owner after this visit. Superior customer service! More

Careful service I had an excellent service visit to Lexus Santa Monica. My representative was careful, asked good questions, understood my situation. He fixed one it I had an excellent service visit to Lexus Santa Monica. My representative was careful, asked good questions, understood my situation. He fixed one item on the spot because he knew the cars instrumentation well, and he referred my other concerns to the service technicians. They identified a problem with my battery that AAA missed. More

GOOD SERVICE FRIENDLY AND TIMELY, NICE PEOPLE, CLEAN LOANER CAR, GOOD LOCATION, PRICES TOO HIGH, NEW LEXUS MODELS NOT ATTRACTIVE (ESPECIALLY MASSIVE FRONT GRILL), FRIENDLY AND TIMELY, NICE PEOPLE, CLEAN LOANER CAR, GOOD LOCATION, PRICES TOO HIGH, NEW LEXUS MODELS NOT ATTRACTIVE (ESPECIALLY MASSIVE FRONT GRILL), NEED PLUG-IN HYBRIDS, ELECTRONICS WAY TOOOOO SLOW AND COMPLICATED AND CUMBERSOME! More

Job well done always making me feel like I was #1 The Lexus Santa Monica team is always courteous and professional. Ron Holbrook taking the lead just knows how to get things done while always making The Lexus Santa Monica team is always courteous and professional. Ron Holbrook taking the lead just knows how to get things done while always making me feel as if I was his only customer. More

Efficient and helpful. David Cuevas showed initiative when he and the foreman drove my car about a rattle in the door. I thought the stains on my car were from a seagull be David Cuevas showed initiative when he and the foreman drove my car about a rattle in the door. I thought the stains on my car were from a seagull because I go to the beach for my Post Office mail. No, the source is rust from leaking pipes in my apartment building. With my permission, he had a detailer buff out the stains as a courtesy. My car was also serviced. Received excellent service, overall. More

Great service As usual, the service I received from Tim Nelson and Lexus was the very best. I have no complaints and highly recommend Lexus service to anyone that As usual, the service I received from Tim Nelson and Lexus was the very best. I have no complaints and highly recommend Lexus service to anyone that wants the very best service. More

My last review Ray James and all involved are excellent and it was a perfect experience. However, after every service there are multiple requests for my opinion and Ray James and all involved are excellent and it was a perfect experience. However, after every service there are multiple requests for my opinion and, frankly, the requests are super annoying. So this is my last. More

Amazing Service Thank you so much for the speed and friendly service Arsany. I've stayed with my previous car for years because of my relationship with the service pr Thank you so much for the speed and friendly service Arsany. I've stayed with my previous car for years because of my relationship with the service provider. When he left I switched to Lexus 6 years ago and it's only NOW with your service that I've found my new "guy". Again, Thank you and I look forward to coming in to your dealership for years to come. More

You have a great customer service your sales person was very friendly and knowledgeable I will recommend your dealership to all my friends. I love my car .Thank you. very friendly and knowledgeable I will recommend your dealership to all my friends. I love my car .Thank you. More