Lexus Santa Monica

Found the dealership to be a warm and pleasant environment, all personnel very helpful and particularly Angel in the Service Dept and Roxy who was my friendly and informed salesperson. I have alr environment, all personnel very helpful and particularly Angel in the Service Dept and Roxy who was my friendly and informed salesperson. I have already recommended this dealership to other friends and family members. More

Overall process was very good. The car in very good shape as I expected. The price range for the car was little bit higer than I expected. The contract before and after the deposite changed (APR went up). Wa as I expected. The price range for the car was little bit higer than I expected. The contract before and after the deposite changed (APR went up). Was not very happy with the result, but it was managable. Other than that, Santa Monica Lexus was great experience. More

The dealer for this location was great. It was my first new car. I was given a real good deal. The atomsphere was very friendly. These folks were working real hard to earn my business. Actually, while new car. I was given a real good deal. The atomsphere was very friendly. These folks were working real hard to earn my business. Actually, while I got a nice car LS 460L top of the line, I do not believe the dealer made much money. They gave me a maintenance package at a very great price. I would buy my second car there. Above all these folks were honest. Yes honest, something rare today. Makram Gharib More

After a few less than favorable interactions with other car dealers, I was pleasantly surprised by the courtesy and professionalism I received from Ron Holbook and his colleagues at LSM. Each employee I en car dealers, I was pleasantly surprised by the courtesy and professionalism I received from Ron Holbook and his colleagues at LSM. Each employee I encountered answered all my questions and quickly facilitated the buying process, while many other dealers didn't take me seriously and gave me overly inflated estimates. I highly recommend buying a car from Ron. More

I had shopped around on the internet for pricing on a LS 460 L and had 3 specific colors that would suit me. Andrew was the only internet sales agent from any dealership who followed up with me over a peri 460 L and had 3 specific colors that would suit me. Andrew was the only internet sales agent from any dealership who followed up with me over a period of 2-3 weeks with several emails attempting to meet my wishes. I went to the Santa Monica showroom to experience the rear seat upgrade that I wanted and ended up buying a car not my color choices. I should have looked at the granite color in the beginning of my search. Andrew's personality and demeanor were professional and friendly and helpful with suggestions that made changing my color choice very easy and satisfying. I am thrilled with the car, and the dealership offered a price during the year-end sale on the 2010 models that made it impossible to pass up. More

i thought brian colombia went above & beyond to help me. he informed me that the car i wanted (& had found on the internet) was actually on sale at a cheaper price than i had thought. he stayed late to wait he informed me that the car i wanted (& had found on the internet) was actually on sale at a cheaper price than i had thought. he stayed late to wait for me - i had to travel from some distance; gave me specific directions to the store & completed some of the necessary paperwork with me over my cell phone as i sat in bumper-to-bumper, LA traffic. he also spoke on the phone to one of my family members who was trying to "protect" me from the typical car salesman. i was very satisfied with the attention i received & the price i paid. More

First please note that I would only give them a 5 on price, if they had let me steal it from them which understandably was not the case. As is always the case, you need to negotiate but, it is not an u price, if they had let me steal it from them which understandably was not the case. As is always the case, you need to negotiate but, it is not an uncomfortable process and we would not have bought from them if the price was not reasonable. Now, the great part - these are nice, good people to deal with. I am not always the easiest person to work with and they did an excellent job of identifying and meeting my needs. If they can do that with me, they can certainly do it for you. On top of that, they kept their word on every part of the deal and in friendliness, kindness and courtesy they did even better than they promised. My wife says and I agree that we would give them 10s instead of 5s, if we could. Roxie, will definitely get my first and/or last shot the next time we buy a Lexus. More

We found this excellent dealer from an Internet search of Certified Pre-Owned Lexus vehicles. They had precisely the RX-400h that we wanted and negotiated with us for a very competitive price including a 0. Certified Pre-Owned Lexus vehicles. They had precisely the RX-400h that we wanted and negotiated with us for a very competitive price including a 0.9%, 36 month loan. The entire staff was very helpful, friendly, and professional, making our purchase a throughly pleasant experience. We were so impressed with Lexus Santa Monica that the next day we returned and purchased an ES-330 for my mother-in-law. The vehicle was also immaculate and very attractively priced. One bit of shopping advice ... you seem to get the best deal if you approach Lexus Santa Monica through their Internet sales department. The interior of this dealership is absolutely beautiful, with a Spanish Hacienda decor, player grand piano, complimentary refreshments, impressive fountain ... surrounded by a bevy of new Lexus vehicles. One of our daughters will soon need a new car and Lexus Santa Monica is the first place we'll go shopping. More

Smoke and mirror sales!? - ? Don't shop here! The Smoke and mirror sales!? - ? Don't shop here! The sales manager said she would beat the price we had and quoted a so-called Costco and AAA discount Smoke and mirror sales!? - ? Don't shop here! The sales manager said she would beat the price we had and quoted a so-called Costco and AAA discount over the phone but when we got there the price was higher than the price we were trying to beat. To make up the difference she sent us to Car-Max on Manchester to get a better price for our trade-in. We went on a leap of faith that she was honest and knew what she was doing. She told us she sends lots of customers there and they have gotten far more than SM Lexus could give. What's really interesting about this is that Santa Monica Lexus had appraised our car about six weeks before for $1,500 more. At that time we were thinking about a pre-owned vehicle - now we decided to go with new. Anyway, the Car-Max adventure was a total and complete waste of time! One other thing....this manager insisted that the salesperson explain that the cost increase was due to the new and improved braking system on the 2011 model. The add-on is to stop the vehicle if it's going over 80 mph and the brakes fail. Let's do a reality check on this....I see this as strictly a compliance requirement to keep people from getting killed from a known defect in design. This "spiel" was almost enough to make us shop for another brand! The inside of this dealership is pure faux (aka - phony!) and so are the people.If you are serious about buying a car - go to a dealership that is up front and straight forward - not SM Lexus!!! We bought the same car the next day for a far better price at a dealership out in the Valley - they were honest, respectful and priced to sell. More

Neil was forthright, honest and pleasant to work with. He found our Lexus of choice in a very short time. Neil, was extremely helpful and pleasant. His manager, finance manager and even the Blue Tooth concie found our Lexus of choice in a very short time. Neil, was extremely helpful and pleasant. His manager, finance manager and even the Blue Tooth concierge were all professionals and helpful. Although I didn't think I would drive 100 miles to buy the car of our dreams, it was worth the drive to LA to buy this car from Neil and Lexus Santa Monica. More