Lexus Santa Monica

I asked 5 dealers via Edmunds.com to price a new IS250 with specific options. 4 of them responded by email with canned sales pitches, vague answers and downright lies. At the other end of the scale com with specific options. 4 of them responded by email with canned sales pitches, vague answers and downright lies. At the other end of the scale completely, Vrezh from Lexus Santa Monica responded by telephone with the news that he could get me a better car (CPO 2008 IS350) with better options for less money. He was personable, knowledgeable, ultra-friendly and, all in all, turned a completely dreaded experience into an absolute pleasure. The dealership is phenomenal and Vrezh is a real gem! More

I have pruchased two vehicles using online sales and I have always been very pleased with the outcome. But in my wifes and I car buying history Santa Monica Lexus has provided the best experience either o have always been very pleased with the outcome. But in my wifes and I car buying history Santa Monica Lexus has provided the best experience either one of us has ever had. The Santa Monica Lexus associates that we dealt with were all courteous, promt and very knowledgeable. Both my wife and I are very satisfied with our service and with the follow up service we recevied concerning our vehicle too. If and when we purchase another vehicle, Santa Monica Lexus will be "Our Dealership". Thank you. Sincerely, The Granados Family. More

Roxy and her assistant, Gigi, provided excellent customer service. They were both friendly and returned phone calls right away. I felt like Roxy was going to do everything possible to make sure I would get service. They were both friendly and returned phone calls right away. I felt like Roxy was going to do everything possible to make sure I would get a Lexus on terms that I felt were reasonable. I was so happy, I did in fact send my friend to her. More

Roxanne was very knowledgable and helpful. She and the finance woman worked hard to make the deal work. Working with folks who want you as a custmer and value your business makes a big diffrence in the q finance woman worked hard to make the deal work. Working with folks who want you as a custmer and value your business makes a big diffrence in the quality of the purchase experience. Putting this deal together was not easy as we are from out of state. We love our new car. More

I have purchased six Lexuses, four from this dealership, two from Roxanne. I probably would have taken more time shopping this last vehicle if she had not been so professional the first time around. She kno two from Roxanne. I probably would have taken more time shopping this last vehicle if she had not been so professional the first time around. She knows her business, doesn't give you any fluff, and has a sense of confidence that transposes itself to the client. I know that if I have problems with the service department I can call Roxanne and she'll take care of it. Besides, I've got her cell number in my navigation system so she can't hide even if she wanted. The dealership isn't my concern, it's the people behind it and Roxanne alleviates my concerns. P.S. You need to spell check your own form. At the bottom, "---in our seven years of existense--". Existense is spelled EXISTENCE. More

I was extremelly pleased with the way that Roxi took care of my husband and I. Roxi never pressured us, made us drive the car and gave us plenty of time to think over the transaction. After buying the car of my husband and I. Roxi never pressured us, made us drive the car and gave us plenty of time to think over the transaction. After buying the car Roxi took a great desl of time showing me how things worked and told me that I could come back when I needed more instruction. Joshua was extremely helpful in teach;ing me about the aavigation system and also came to my house to program the garage opener to the car. My husband and I have each purchaed a Lexus from your dealership and the reason for that is the wonderful people you have working there and the very fine service that you provide. Fran Yeoman More

I gave a 4 on price as they were able to meet other dealer prices (vs. discount from sticker) but their cars were optioned a little more extensively. (not necessarily a bad thing.) I was able to find dealer prices (vs. discount from sticker) but their cars were optioned a little more extensively. (not necessarily a bad thing.) I was able to find one dealer willing to go a little lower, but the level of service seemed to be lacking. The buying experience was great. I tried to work with another dealer and it was a ridiculous haggling experience. With Ron at Santa Monica, I told him what i wanted, and he didn't call back 10 times trying to ask for this or that and keep asking me for a little more. He went did his homework and simply came back with a yes or no on each part of the deal. There was no funny business, and he delivered exactly what he agreed on. We are very happy with Lexus of Santa Monica and Ron. The only way I would give a 5 on price is if they came back and give me a price better than i had asked for. (but maybe that's just unrealistic... lol) after all it is a business. More

This is the 5th Lexus I've leased or purchased at Santa Monica Lexus. I have always been treated as a friend more than a customer. It's the reason I keep coming back. The people exude confidence, intellig Monica Lexus. I have always been treated as a friend more than a customer. It's the reason I keep coming back. The people exude confidence, intelligence and knowledge. I trust them and feel that the price and service will be right. Howard Kanengiser More

I enjoyed my experience of getting my new Lexus from Ron Holbrook, Lexus Santa Monica very much. When doing my research I realized that the Lexus RX350 was the perfect car for me. I checked around and Ron w Holbrook, Lexus Santa Monica very much. When doing my research I realized that the Lexus RX350 was the perfect car for me. I checked around and Ron was the most educated person on the car, explained my choices, gave me a great deal and overall made the experience one that I enjoyed. Also, I love my new car! More

The salesperson Vrezh as well as the finance manager have The salesperson Vrezh as well as the finance manager have made this by far the most pleasant car buying experience ever for me. Vresh knowledge of t The salesperson Vrezh as well as the finance manager have made this by far the most pleasant car buying experience ever for me. Vresh knowledge of the car and its technology and his patience explaining many of the details was great. I will definitely recommend this dealership and especially these two employees. Sincerely, Wolfgang Bauer More