Lexus Santa Monica

Tim Nelson at Santa Monica Lexus is an excellent Service Consultant who has helped me to have outstanding service experiences since he first helped fix a difficult noise issue with my new IS350 over 6 year Consultant who has helped me to have outstanding service experiences since he first helped fix a difficult noise issue with my new IS350 over 6 years ago (he heard me, drove with me, heard the problem, communicated it to the techs and they fixed it!). Whether I go in for a recall repair or routine service, Tim is warm, helpful & professional - and he seems genuinely happy to see me! His high standards and attention to detail are very helpful. For example, I went in for a recall repair recently, but when Lexus did the courtesy check of all systems, topping off fluids, checking the brakes & tires, etc., they found that two tires needed to be replaced. Tim pro-actively contacted my Tires For Life warranty rep & got that ball rolling while keeping me informed throughout via text, email & phone calls. Tim advocates quite well to get things accomplished and completed in a timely fashion. I have to go to Lexus for all services to keep my Tires For Life agreement valid. I wasn't happy about it initially, but I hoped it would be worth it. As it turns out, Tim at SM Lexus makes it a pleasure and never something I worry about at all. I'm usually greeted immediately, enthusiastically, & with a big smile by Eddie Sanchez - & Tim pops out a moment after him. After a friendly hello, Tim reminds me to take everything I might need- rattling off suggestions, "remotes, chargers...." so I forget nothing- & he makes sure I have mentioned any & all concerns and quickly we're at his desk completing paperwork. Tim then walks me to the cashier & helps secure the helpful Courtesy Loaner Lexus that makes service visits seemless - almost no lost time & no lost vehicle. Perfect! Tim reminds me to have some delicious fresh coffee (if he hasn't already brought it to me - for real!) & a snack and, after sitting for 1-2 minutes, I'm called up & checked out. Santa Monica Lexus is quick, efficient & polite. And, all of that is usually withOUT an appointment. Finicky Bluetooth usually sends me to Parker Hawley (thanks again!!) or another willing and helpful team member to pair my phone with my Courtesy Lexus - the whole team is relaxed, comfortable & seems to really enjoy their work. Over the years, Tim has helped me understand and fully utilize my warranty, he's taken time to be sure I fully understand what's happening with my car so I can make the most informed decisions possible. He's helped me feel safe & gotten me in quickly when recall issues come up. Tim truly makes me feel like I'm his only customer & this his job is to make me happy. And he does! I am in very good hands with Tim Nelson at Santa Monica Lexus. More

I have been driving my IS Lexus 300 for eleven years and it still is in excellent condition. I was met by Mario Gonzalez the first time I took my car in for servicing and I knew from that first day that t it still is in excellent condition. I was met by Mario Gonzalez the first time I took my car in for servicing and I knew from that first day that this person is special and have depended on him ever since. He is always available, knowledgeable, responsive to my questions and concerns and has made my ownership of a Lexus the best experience dealing with any servicing operation since I started driving - and that was in 1948. Ditta Oliker More

Mario Gonzales is by and far the best service consultant I've encountered while bringing my Lexus vehicles into the Santa Monica shop. Generally, when making an appointment online, the service consultant th I've encountered while bringing my Lexus vehicles into the Santa Monica shop. Generally, when making an appointment online, the service consultant that I was "appointed" to was never the person that ended up helping me. And, yes, this happened again. I have a new Lexus that needed a basic 5000-mile service done. Had an appointment with another person, but that person conveniently was out to lunch, even though I was booked with him. The welcome crew went and got Mario for me. He was all smiles and welcoming, like he was my appointed consultant all along. Because my new Lexus was purchased at another dealership, my car wasn't in the SM system...not a problem. Mario quickly went through the records and made the updates to ensure that my new car and I were updated in their database. The entire time, Mario was friendly and thorough, making me smile and laugh with small personal stories, as well as telling me about how fantastic and fun my current car is. He easily was able to tell me about the other services the SM location offered, without it being a "hard" sell, but also telling me what they'd be doing to my car, and what I should be on the lookout for in the years to come. He check on me during my wait, and pretty much ensure that because I was waiting in the lounge, that my car was done quickly and efficiently, and even washed. Needless to say, he'll be my main consultant whenever I have to go back to get my car serviced. More

This is the fourth Lexus that my husband and I have purchased at Lexus of Santa Monica. The last two were from Roxi Colatrella.. She is a wonderful person and, a great salesperson who really knows purchased at Lexus of Santa Monica. The last two were from Roxi Colatrella.. She is a wonderful person and, a great salesperson who really knows her cars. I feel that she goes beyond what is needed to help one make the right decision for the right car. I will always recommend her if someone is looking to buy a Lexus. Fran Yeoman More

I was very happy with the service I received from George Connolly. He kept me informed every step of the way during my visit. He told me the time frame and it was met. I would recommend George highly. Connolly. He kept me informed every step of the way during my visit. He told me the time frame and it was met. I would recommend George highly. More

I have known Heidi for many years as a cashier and keeper of the loaner fleet. She has aways been great to deal with. Now she is my Service Advisor. I'm very impressed with her knowledge. She has a h of the loaner fleet. She has aways been great to deal with. Now she is my Service Advisor. I'm very impressed with her knowledge. She has a huge advantage because she has worked for Lexus Santa Monica for so long. This is my 5th Lexus. One of the main reasons I never shop for a car is Heidi. She makes my experience with service easy and convenient. My loaner is always ready. And she always is cheerful with a great smile. What more could I ask for? It is a please to do business with Heidi. More

Lexus Service is as good as it gets. Steve Adams is extremely responsive. The service experience is one of the best aspects of having a Lexus. extremely responsive. The service experience is one of the best aspects of having a Lexus. More

Thank you Heidi for excellent service. You were friendly and really seem to care about your customers. You put me at ease and went above and beyond what I had expected from any service rep as I've had bad and really seem to care about your customers. You put me at ease and went above and beyond what I had expected from any service rep as I've had bad experiences in the past with other facilities. I will definitely see you in the future for my servicing needs. Best, Juila More

FIRST 5 THOUSAND MILE SERVICE EVERYTHING WAS FINE. ANGEL VASQUEZ DID A PROFESSIONAL JOB. I will continue to bring the car back for future services. VASQUEZ DID A PROFESSIONAL JOB. I will continue to bring the car back for future services. More

Each time I have a service at Santa Monica Lexus I have had a wonderful service and a amazing work. It always make me happy to visit . However I have been served today by Angel Vasquez he was excellent and had a wonderful service and a amazing work. It always make me happy to visit . However I have been served today by Angel Vasquez he was excellent and he really has an experienced how to take good care of the customer matter. More