Lexus Santa Monica

I brought my Lexus vehicle in in March 2014 to be serviced after purchasing it from a non-Lexus dealer. Pascal Barba assisted me, and having been a service technician prior to his being a customer se serviced after purchasing it from a non-Lexus dealer. Pascal Barba assisted me, and having been a service technician prior to his being a customer service rep, the knowledge and expertise he afforded regarding vehicle maintenance and recommendations were very helpful. He pointed out specifications and vehicle history for me which led to very important work being done on my car. The dealership I bought my vehicle from agreed to pay for any repairs, and Pascal and his team took uncommon initiative to ensure the dealership was made aware of the work and handled all aspects of the transaction arrangement from beginning to end. This is a friendly service center and they're loyalty and follow through are sound. I stand impressed and gracious. Thank you to Pascal and his team. I have no hesitation recommending my vehicle be serviced at their service location. More

I have been servicing my Lexus RX400 with Mario Gonzalez at Santa Monica Lexus for 6 years. Mario has always made sure my service experience was perfect. Mario checks my records to make sure I am getting at Santa Monica Lexus for 6 years. Mario has always made sure my service experience was perfect. Mario checks my records to make sure I am getting the service needed, he makes sure my car is done when promised and he is always friendly, professional and attentive. I have never kept any car for more than 2 years, but my RX400 is now 6 years old and it still looks and runs like new. I thank Mario and Lexus Santa Monica for that. More

I have been a very satisfied .buyer of Lexus cars since 1988. There two reasons I return. One is obvious...the car. Service is the other. My service reps get better and better.. I am not quite sure how 1988. There two reasons I return. One is obvious...the car. Service is the other. My service reps get better and better.. I am not quite sure how that happens as the bar was high 25 years ago. In any event as long as Lexus continues to manufacture fine cars and dealers deliver great service I shall continue to return. Thanks Mario. More

My family has owned Lexus cars since 1995 and has used other servicing centers. The worst service was at the Glendale area and so far Jose Gamboa who I have known since 1995 tops the scale on friendliness other servicing centers. The worst service was at the Glendale area and so far Jose Gamboa who I have known since 1995 tops the scale on friendliness, competence and gives me great advice as to what service to go forward on. Just this service period he informed me that if I waited for another six months, the alignment price would go up fourfold compared to if this were done this time. THe rest of the team at the Service area were also great. More

Arrived at 7:15 am for 5,000 mile service. Angel right on top of it, in and out, said it would be ready within 2 hours--it was 1.5 hours, and ready to go. Friendly, professional, personable. First class. top of it, in and out, said it would be ready within 2 hours--it was 1.5 hours, and ready to go. Friendly, professional, personable. First class. More

Disappointed with Angel Vasquez after having gone to this dealership for years. Angel added non-essential service items during our routine oil change without discussing/offering them first. We almost paid dealership for years. Angel added non-essential service items during our routine oil change without discussing/offering them first. We almost paid for a $200+ fuel injection service without being asked or asking for it. When we noticed it on the invoice, we asked him about it and to remove it. He toss the original invoice in the trash. Later on, when we confronted him about the incident in the morning, he lied that he offered the option first before printing anything out. Why do you lie and try to deceive your customers who are already overpaying for your services? Angel Vasquez should work for a shady used car dealership. Because of him, we are never returning to Santa Monica Lexus and will deter anyone from going there. More

I took my car in to have the side door moulding replaced. My service adviser, Angel Vasquez, had the part ordered and delivered in 1 day. He researched it and got me the best possible deal. I brought th My service adviser, Angel Vasquez, had the part ordered and delivered in 1 day. He researched it and got me the best possible deal. I brought the car in that day and Angel made sure I had a loaner. The car was done in the amount of time promised and he made sure the work was done perfectly. Angel has always been very professional, helpful, and friendly. He goes above and beyond what's required of him to make sure I'm happy with whatever work is done. I always make sure I see him when I have a problem because he knows his business and takes good care of me whenever I bring in my car. More

As usual, service representative Tim Nelson was a superstar. I have had my car serviced with Tim for the past 10 years at Lexus Santa Monica. Tim always makes sure that my service is performed corr superstar. I have had my car serviced with Tim for the past 10 years at Lexus Santa Monica. Tim always makes sure that my service is performed correctly and honestly. He is the main reason that I continue to have my car serviced by Lexus Santa Monica. Sincerely, Clarence Johnson More

As usual, the service department was terrific. Mario Gonzalez goes out of his way to solve the problem in the most cost-effective way, always committed to explaining things clearly and to making the cus Gonzalez goes out of his way to solve the problem in the most cost-effective way, always committed to explaining things clearly and to making the customer happy. The job was done very quickly, with a loaner car for the day. If there is a question about whether the repair is covered by warranty, contrary to most dealers (who will tell you "It's not covered; have a nice day."), Lexus Santa Monica will try to help you get warranty coverage. Put simply, they are competent, efficient and couldn't be more accommodating. More

I took my car in for service twice already and the service I got from Mario Gonzalez was great, he is a great service rep. Thanks. Elsa E. service I got from Mario Gonzalez was great, he is a great service rep. Thanks. Elsa E. More