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Lexus San Diego

San Diego, CA

4.9
1,305 Reviews
Call Dealership (844) 570-9796
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4970 Kearny Mesa Rd

San Diego, CA

92111

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1,305 Reviews of Lexus San Diego

November 18, 2022

Andy Amenta, our Service Advisor has taken care of us for over 10 years and always provides outstanding service and follow up... More

by Joe M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Amenta
Report | Print
November 16, 2022

Kristina was great and very helpful in answering all my questions. She is a pleasure to deal with More

by Beargrt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Krystina
Report | Print
Nov 20, 2022 -

Lexus San Diego responded

Thank you for choosing Lexus San Diego and giving us such a wonderful rating. We are so happy to hear all of your questions were taken care of and answered. Stop by, and see us again soon, Beargrt.

November 16, 2022

Service was great led by Marco Martinez. Always enjoy working with him and know he will look out for me and my family. More

by conorbrumfield
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marco Martinez, Sean Weaver
Report | Print
Nov 17, 2022 -

Lexus San Diego responded

Hello Conor, Our staff is delighted to read that you had an exceptional visit with us. We are glad we could make another experience here at Lexus San Diego a great one! Thanks for being a valued customer.

November 16, 2022

Andy Amata excels at customer service. I always feel like I’m his only customer and that I’m a priority, hard for anyone to do when you have hundreds of customers. He explains everything v More

by cmanis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Amata
Report | Print
Nov 17, 2022 -

Lexus San Diego responded

Greetings Our team is overjoyed to know that you had a thoughtful encounter with our employees. We truly appreciate you recognizing us with this kind endorsement and 5-star review for Lexus San Diego. Thank you for choosing us for your service needs!

November 16, 2022

I felt listened to and clearly understood what work was going to take place. Mike Cain made sure I approved all work and make sure it was done right. More

by jorjaaustin
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Cain
Report | Print
Nov 16, 2022 -

jorjaaustin responded

Service Department rocks

Nov 20, 2022 -

Lexus San Diego responded

Hi Jorjaaustin, thank you for taking the time to leave a positive rating for us at Lexus San Diego. We're happy our team could meet your expectations and you felt listen to and understood. Please don't hesitate to reach out if there's anything additional we can do for you.

November 15, 2022

Great customer service. Scheduled Repair was done on time as promised. Health car checks can be accessed online. More

by Evelyn/ or Lynyu555
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marco Martinez, Sean Weaver
Report | Print
Nov 20, 2022 -

Lexus San Diego responded

We're happy our team here at Lexus San Diego could provide a nice experience, Evelyn. Thank you for the positive rating.

November 14, 2022

Every time I go to Lexus San Diego I feel like home. They make me feel part of the Lexus family. They have and excelente staff from the time you arrived and live the dealer love Lexus SanDiego More

by rickcvaz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sadeer Battah & Marco Martínez , Sean Weaver
Report | Print
Nov 15, 2022 -

Lexus San Diego responded

Thank you for your positive feedback and continued support! We're happy to learn that our staff makes you feel like family. We value you as a customer and look forward to your next visit with us here at Lexus San Diego.

November 13, 2022

Very efficient…got my car back earlier than scheduled. Excellent communication with me throughout the visit! I like that I pay the person who checked me in. It takes way less time and she had my key so More

by Phyllis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chrystina
Report | Print
Nov 13, 2022 -

Lexus San Diego responded

Hi Phyllis. Communication is key here at Lexus San Diego. We know that keeping you informed during your scheduled maintenance is important. Thank you for your five-star review and for trusting us with your vehicle. If we can be of any further assistance, please reach out to us.

November 13, 2022

Great service, quality work, and the loaner was ready. Michael was friendly and knowledgeable. This was a very positive experience. More

by barbaraisrael27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Cain
Report | Print
Nov 14, 2022 -

Lexus San Diego responded

Thank you for taking the time to share your 5-star review. It is important that we give our customers an overall great experience from start to finish and we are happy to learn that we were able to do that for you during your recent visit. We look forward to your next visit to Lexus San Diego.

November 12, 2022

Very busy service department. But ready with a loaner, so definitely a plus. Great customer service and good communication. More

by rjcheri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kegan Johnson
Report | Print
Nov 14, 2022 -

Lexus San Diego responded

Hello. Thank you for your review. We are happy to know our Service Department provided you with a great experience. It is always our priority to maintain excellent communication with our customers. Please reach out to us if you need any further assistance. Lexus San Diego is here for you.

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