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Lexus San Diego

San Diego, CA

4.9
1,305 Reviews
Call Dealership (844) 570-9796
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4970 Kearny Mesa Rd

San Diego, CA

92111

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1,305 Reviews of Lexus San Diego

November 26, 2022

Prompt assistance, travel arrangements, repair videos very helpful. Service Mgr Ramon was very helpful and courteous More

by Charles.Philpot
Recommend Dealer
Yes
Employees Worked With
Sean Weaver
Report | Print
Nov 26, 2022 -

Lexus San Diego responded

Charles, it is great to learn that you had a helpful, courteous, and prompt experience here at Lexus San Diego. Our Service Team takes great pride in offering travel arrangements and videos of repairs to our valued customers. Let us know if there is anything else we can do for you.

November 24, 2022

Even though the service department was crazy busy they got to me quickly & acknowledged they’d be with me as soon as possible. More

by A_middlebrook
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keegan
Report | Print
Nov 25, 2022 -

Lexus San Diego responded

Hello, thank you for your positive review of our Service Department. We appreciate your feedback and are glad to learn our Service Team kept you updated and was able to take care of you promptly. Thank you for being a valued customer of Lexus San Diego and we are here should you need any further assistance.

November 24, 2022

Had an appointment for an oil change service and all went as expected, thank you! More

by Silvia Balderrama
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Amenta
Report | Print
Nov 25, 2022 -

Lexus San Diego responded

HI Silvia, we appreciate your great rating of our Service Department! We are pleased to learn that your oil change was handled smoothly and that our Service Team was able to get your vehicle back out on the road. Thank you for choosing us here at Lexus San Diego and we are here for you in the future for any of your auto-related needs.

November 22, 2022

Service was good. Was promised a loaner vehicle but didn’t follow through. Not good More

by Notme
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lily
Report | Print
Nov 25, 2022 -

Lexus San Diego responded

Hello, Your feedback is important to us here at Lexus San Diego and I would appreciate the opportunity to address your interaction with our Service Team and loaner vehicle availability. Please email me with your preferred contact information. Thank you, Frank Pierce General Manager Lexus San Diego fpierce@penskeautomotive.com

November 21, 2022

Everything is done well. Michael Cain is excellent. I would like to see the car wash again. More

by TBrink
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Cain
Report | Print
Nov 23, 2022 -

Lexus San Diego responded

We are grateful that you took the time to write us a review about your visit to Lexus San Diego. Thank you for commenting on our amazing team that is always ready to listen and eager to help. Come back and see us soon.

November 20, 2022

Marcos, service adviser, was very upfront about delay and transparent about solutions to problem. He provided excellent information with alternatives to different options. will always be working with him as More

by fresdak2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
marco martinez
Report | Print
Nov 25, 2022 -

Lexus San Diego responded

Hello. We appreciate your kind words. It is a delight to know you trust us with your Lexus. We like to take an informative approach when it comes to your options. Transparency, honesty, and customer satisfaction are our top priorities. Thank you for choosing Lexus San Diego, and if you need anything else, please don't hesitate to contact our Service Team.

November 20, 2022

This Lexus dealership is AWESOME! The service was great and they worked with my small time frame. Thank you, Lili and team! 😊 More

by marie4691
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lili and the whole team!, Sean Weaver
Report | Print
Nov 21, 2022 -

Lexus San Diego responded

Thanks for the 5-star rating. We hope to be of service to you again at Lexus San Diego.

November 20, 2022

Wally was very helpful and responsive in finding us the car we wanted and making the purchase easy. More

by Kathy Sayer
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Wally Sibou, Sean Weaver
Report | Print
Nov 24, 2022 -

Lexus San Diego responded

Hi Kathy, thank you for the positive review. Each day we aim to ensure our customers have a smooth and easy purchase buying experience. Knowing that our Sales Team was helpful and responsive to your needs makes us smile. Please contact Lexus San Diego if there's anything else we can do for you. Have a good day.

November 19, 2022

Everything was wonderful, upfront, easy, and transparent. Sadeer was as helpful and low pressure as possible More

by j.colombo24
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sadeer Battah
Report | Print
Nov 23, 2022 -

Lexus San Diego responded

Greetings, You deserve nothing but the best. We're grateful to receive your five-star rating and know you were satisfied with the quality care you received from Lexus San Diego.

November 18, 2022

I love the dealership and Andy Amenta is the best! Everyone is do kind and helpful More

by janiceganan
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Andy amenta
Report | Print
Nov 19, 2022 -

Lexus San Diego responded

Hello Janice, thank you for taking the time to write about your five-star experience! We're glad to learn that you left our dealership in a timely manner and were pleased with the customer service. We look forward to working with you again in the future here at Lexus San Diego.

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