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Lexus San Diego

San Diego, CA

4.9
1,307 Reviews

4970 Kearny Mesa Rd

San Diego, CA

92111

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1,307 Reviews of Lexus San Diego

December 16, 2020

Lexus always give their best in customer service. Mr Lexus always give their best in customer service. Mr Bill Patris is always outstanding in giving asvixe and customer seevice! Thanks you very very m More

by Gus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Petrus
December 11, 2020

I appreciate the speed and consistent excellence that I experience with each service visit! Michael Cain is great!!!! All my questions and concerns were addressed in a professional manner. More

by kchriste
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Cain
December 10, 2020

Other than the experience of returning the loaner, which was generously provided, when I was ignored by the intake personnel, the experience was excellent. Marco was an excellent service manager. More

by kbarovsky
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Marco Martinez, Sean Weaver
December 09, 2020

Booked service on line, car was taken on time, delivered on time, great experience Check in was friendly, Service advisor was clear and concise. No issues at all. Krystina Evans was excellent More

by tonyberg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Krystina Evans
December 09, 2020

Ron the mechanic technician was superb very knowledgeable and professional. Very courteous and helpful, he made sure I understand everything what’s going on. Keagan 👍 More

by JAYC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kegan Johnson
December 05, 2020

Great service only complaint was when they delivered my car, the front license plate was bent and license plate holder was broke. Very noticeable, I pointed out and a told the car wash was the problem. He More

by kyoung3841
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Weaver
Dec 06, 2020 -

Lexus San Diego responded

Hello, I regret to learn about any disappointment with the services provided. Given the opportunity, I would like to speak with you about your experience. Please email me at fpierce@penskeautomotive.com. Thank you, ​ Frank Pierce General Manager Lexus San Diego fpierce@penskeautomotive.com

December 05, 2020

Excellent service Department. Mr Marco Martinez is outstanding in paying attention to details and is a good listener who executes his job outstanding. Overall Outstanding. More

by Rwalker593
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marco Martinez, Sean Weaver
Dec 05, 2020 -

Lexus San Diego responded

We'll be sure to thank Marco for his excellent level of care. Thank you so much for sharing your outstanding experience and we hope you have a great day!

December 04, 2020

Andy is a great service advisor. Always represents my interests and what's best for the vehicle. A proven professional. He has being doing this for 30 years plus yet still has the energy & enthusiasm. More

by alarue7673
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Amenta, Sean Weaver
Dec 05, 2020 -

Lexus San Diego responded

Thank you so much for your feedback! Andy and Sean will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

December 04, 2020

The customer services is excellent every time I go into the service department! I want to thank Andy Amenta for his great cervice he provides and eveyone at The Lexus of San Diego team! More

by jenco08
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Amenta, Sean Weaver
Dec 05, 2020 -

Lexus San Diego responded

Jen, thank you for taking the time to share your excellent experience! We're glad to hear you're satisfied with your repairs! Please don't hesitate to reach out in the future if you need any further auto-related assistance.

December 04, 2020

They dented my license plate, scratched my mirror, and broke off my handle for the spare tire. And lied and said my tire is unpatchable More

by Belle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kegan, Sadeer, Staff in Service
Dec 04, 2020 -

Lexus San Diego responded

Belle, I regret to learn that your service experience was anything less than stellar. We pride ourselves on the high-quality standards we maintain and I would appreciate the opportunity to speak with you about your concerns. Could you please email your preferred contact information to me at fpierce@penskeautomotive.com? Thank you, Frank Pierce General Manager Lexus San Diego fpierce@penskeautomotive.com

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