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Lexus San Diego

San Diego, CA

4.9
1,307 Reviews

4970 Kearny Mesa Rd

San Diego, CA

92111

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1,307 Reviews of Lexus San Diego

June 12, 2021

I Appreciate The Customer Service, Which Is Excellent. Christina Is Always Very Helpful By Answering All Of My Questions Which Makes Me At Peace, Thxs More

by rmajor3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina , Sean Weaver
Jun 14, 2021 -

Lexus San Diego responded

We appreciate your noticing and commenting on the excellent customer service here at Lexus San Diego. We're glad our staff have been helpful in answering all your questions.

June 11, 2021

This was our second time purchasing from Lexus San Diego, and the experience was just as good as the first time. The sales team and the finance team both were very knowledgeable and ready to get us in the ri More

by J&E
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alvin Duong
Jun 14, 2021 -

Lexus San Diego responded

You are so very welcome. Thank you for coming to Lexus San Diego for another purchase, and for complimenting Alvin and our finance team for their competence and proficiency. Congratulations on your new vehicle!

June 05, 2021

Great service once you were at the dealership. Issue was lack of communications between depts and lack of callbacks to me. After a day of waiting and phone calls part was identified and service appointment More

by LEX4ME
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Unknown
Jun 16, 2021 -

Lexus San Diego responded

Hi, I would like to learn more about your service experience. We pride ourselves on the high-quality standards we maintain here at Lexus San Diego and I would appreciate the opportunity to speak with you about your feedback. Could you please email your preferred contact information to me at fpierce@penskeautomotive.com? Thank you, Frank Pierce General Manager Lexus San Diego fpierce@penskeautomotive.com

June 03, 2021

He is very friendly and has good customer service. He was very helpful is satisfying our needs while we were there and was very kind. More

by Janet Lugue
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Gruel
Jun 05, 2021 -

Lexus San Diego responded

We're happy to learn you had such a positive experience with our team! Thanks again for taking the time to leave us this information about your recent visit. Take care!

June 03, 2021

My third vehicle purchased from the dealership . Knowing the same people who put my package together made a difference in my selection of dealerships. I appreciate the consistency. More

by Kingasiah
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kandu Moore
Jun 04, 2021 -

Lexus San Diego responded

We're happy to learn you had such a positive buying experience here at Lexus San Diego! Thanks again for taking the time to leave us this information about your recent visit. Take care!

June 01, 2021

We had an easy and wonderful experience buying our certified preowned Lexus GX from Lexus San Diego. Sergi and Deanna are professional and knowledgeable. We will definitely be buying our next Lexus fr More

by joanieb
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sergi, Deanna
Jun 01, 2021 -

Lexus San Diego responded

Congratulations on your Lexus! We are so thrilled to learn about how wonderful your experience was at Lexus San Diego with Sergi and Deanna. Thank you for taking the time to give us a review! We look forward to working with you again in the future!

May 31, 2021

Sales and service departments good. Lounge way below Lexus standards. Penske has neglected this dealership for years.promised improvements have not Happened. Never been to a dealership where amenities More

by Rich
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marco Martinez
Jun 01, 2021 -

Lexus San Diego responded

Rich, Thank you for sharing your review. Your feedback is important to us here at Lexus San Diego and I would appreciate the opportunity to speak with you to address your feedback. Please email me at fpierce@penskeautomotive.com with your preferred contact information. Thank you, Frank Pierce General Manager Lexus San Diego fpierce@penskeautomotive.com

May 29, 2021

Excellent service. Andy Amenta is the best in the service department. He is polite, knowledgeable and patient. He is very professional and alway respectful. He answers questions appropriately. More

by Trumpet Ron
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Amenta, Sean Weaver
May 30, 2021 -

Lexus San Diego responded

Thank you for taking the time to share your excellent feedback for Andy in the Service Department at Lexus San Diego. We are always happy to help you out and we look forward to having you here again next time.

May 29, 2021

Fully satisfied with service. My Lexus was done in the estimated time as promised and I like the complimentary wash that comes with the service More

by Okna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina Evans
May 29, 2021 -

Lexus San Diego responded

Hi Okna, We thank you for your positive review. We are thrilled that you have experienced efficient, professional service with us here at Lexus San Diego. We look forward to your next visit.

May 26, 2021

Always a pleasure working with Michael Cane and the service guys... Great, Friendly, efficient service from beginning to end. They make you feel like FAMILY! More

by Tletuli
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Cane
May 27, 2021 -

Lexus San Diego responded

Glad everything went well with Michael and the Service Team! We definitely strive to provide an experience like yours to all our customers here at Lexus San Diego. We look forward to working with you in the future.

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