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Lexus Escondido

Escondido, CA

4.7
859 Reviews

1205 Auto Park Way

Escondido, CA

92029

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859 Reviews of Lexus Escondido

March 01, 2022

They do a very professional and excellent job of scheduling, greeting you when you drive up an assisting you with a loaner car right away. I'm very grateful for their wonderful service. They also More

by allypablo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aaron Serrano
Mar 02, 2022 -

Lexus Escondido responded

Hello allypablo, Thank you for taking the time to send us a positive feedback. We are happy to know that our team here is professional, courteous and helpful and we hope to be able to serve you in the future as well. Thank you for choosing our dealership for your service needs. Have a wonderful week ahead. Best, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com

March 01, 2022

Dan was awesome best customer service and the process for buying my car was so easy thanks to Dan and Andrew More

by L
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Bothwell, Andrew Wells
Mar 02, 2022 -

Lexus Escondido responded

Hello L, Thank you for taking the time and sending us a positive feedback and for giving us an opportunity to earn your business. We are happy to know that Dan and Andrew took great care of you. We hope to be able to serve you in the future as well.. Have a wonderful week ahead and Congratulations on your new car. Best, Lori Smith, Customer Relations Manager lsmith@lexusescondido.com

March 01, 2022

Bailee Friedman is very personable and represents your dealership very well. Very professional. Only disappointment was from your service dept. I reported a noise coming from the front end of the c More

by Robert
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bailee Friedman
Mar 30, 2022 -

Lexus Escondido responded

Hello Robert, Thank you kindly for taking the time and sending us your feedback. Please do not hesitate to reach out if there the sound keeps occurring or if there is anything I can assist you with. Thank you for choosing us for your vehicle needs. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com

Mar 31, 2022 -

Robert responded

Hello, Lori, Thank you for your communication, but again it’s disappointing that I honestly don’t believe the technician checked out the issue. The mileage was unchanged, so he did not test drive the car. Furthermore, when I picked up the car and placed the car is ‘reverse’ and proceeded to back out, immediately putting my foot on the brake pedal, it made the sound. While I appreciate the offer to bring back the vehicle, your dealership had the opportunity to diagnose and repair the issue, which they failed to do. For this reason, I will be trusting the Temecula dealership which is now open, where I hope they will be more thorough and concerned about providing a higher level of customer service and building a client base. Regards, Robert S.

March 01, 2022

I LOVE this service department. Care is very personal. Always feel that the car is getting competent, good care. More

by padilworth
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bailee Friedman
Mar 02, 2022 -

Lexus Escondido responded

Hello padilworth, Thank you for taking the time and sending us a positive feedback. We are happy to know that our team here is professional, caring and helpful and we hope to be able to serve you in the future as well. Best, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com

March 01, 2022

Pleasant, courteous, efficient service, finished faster than expected. Car nicely washed too! Great job. Thanks! More

by MCLARK515
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Smidt
Mar 02, 2022 -

Lexus Escondido responded

Hello MCLARK515, Thank you kindly for taking the time to send us a positive feedback. We are happy to know that our team here is professional and helpful and we hope to be able to work with you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com

March 01, 2022

Excellent service, replaced failed battery under warratu too, washed car for free, returned car in perfect conditions. I am very happy with the service. More

by hl9999
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Smidt
Mar 02, 2022 -

Lexus Escondido responded

Hello hl9999, Thank you kindly for taking the time to respond, we sincerely appreciate you. We are happy to know that our team here is professional and helpful and we hope to serve you in the future as well. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com

February 28, 2022

Anthony is our go to service advisor. He always goes out of his way to help us with everything we need. He’s very fast at responding, knowledgeable, communicative and professional it make More

by PAULIENEDO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Lee
Feb 28, 2022 -

Lexus Escondido responded

Hello PAULIENEDO, Thank you for taking the time to send in a positive feedback. We are happy to know that Anthony took great care of you and our team here is professional and helpful and we hope to be able to serve you in the future. Best, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com

February 28, 2022

Good quality Customer service. The only challenges what I felt is the service people were reluctant to take care the older model of my Lexus car. Couple of simple services would ha More

by Prad D
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Juan Alejo
Feb 28, 2022 -

Prad D responded

Good

February 28, 2022

Great service, especially your Service Representative. You need more representative like Matt. Pleasure doing business with you Thank you. More

by tmvkm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Ivko
Feb 28, 2022 -

Lexus Escondido responded

Hello tmvkm, Thank you for taking the time to send in a positive feedback. We are happy to know that our team here is professional and helpful and we hope to be able to serve you in the future as well. Best, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com

February 28, 2022

Pleasant. Nice people. Overall a very good experience. No pressure was put on me. Glad to do business with you. More

by Lilymattes
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t remember thetge financial person but he was great, Karen Mackichan
Feb 28, 2022 -

Lexus Escondido responded

Hello Lilymattes, Thank you kindly for taking the time to send in a positive feedback.. We are happy to know that our team here is professional, friendly and helpful and we hope to be able to serve you in the future as well. Best, Lori Smith, Customer Relations Manager, lsmith@escondido.com

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