Lexington Toyota

Service performed in reasonable time while waiting. Staff friendly and efficient, keeping promise as to time for service. Answer questions knowledgeably. Waiting room could be better isolated from ou Staff friendly and efficient, keeping promise as to time for service. Answer questions knowledgeably. Waiting room could be better isolated from outside cold air. Coffee available is good. All in all good visit. More

I purchased a new Avalon and was very pleased with the sales experience. Unlike a large dealership in Norwood (Boch) and Danvers (Ira) that wasted my time with having to speak with too many salesmen at Le sales experience. Unlike a large dealership in Norwood (Boch) and Danvers (Ira) that wasted my time with having to speak with too many salesmen at Lexington Toyota I dealt with one salesman (Bob Fergason) and in very short order concluded a deal that I felt was fair to all parties. Apon taking delivery of the car the salesman went above and beyond to explain all of the features of the car. I was really impressed that he took the time to make sure I understood how the car operated. Based on my shopping experience I would highly recommend this dealership for the following reasons: size of the dealership, quality of sales staff, no waste of time (no Bull), no pressure, and fair price. More

The folks at Lexington Toyota were extremely responsive to my online and telephone requests for information on a new car. By the end of the day, we had established that they could acquire the car we wanted to my online and telephone requests for information on a new car. By the end of the day, we had established that they could acquire the car we wanted, and had us in to the dealership promptly to complete paperwork when we got our trade-in inspected. We needed to come in late on a weekday night to pick up the car, and they accommodated us willingly. Nick showed us all the features of our new car. Although we still need to complete the title/inspection process, so far they have impressed us with their efficiency and great customer service. More

I took my 2007 camry for 45,000 mile service check and I took my 2007 camry for 45,000 mile service check and oil change,they were very fast and friendly they even gave me a ride to work. and when the I took my 2007 camry for 45,000 mile service check and oil change,they were very fast and friendly they even gave me a ride to work. and when they finished they said they found no problems and didn't try to sell me services or parts I did not need. More

I have used Lexington Toyota for the past 5 years. They have always been friendly and I appreciate their drop box service. Their time estimation has always been accurate and I have never had to wait for lo have always been friendly and I appreciate their drop box service. Their time estimation has always been accurate and I have never had to wait for longer than they said. During my most recent visit they said I needed more repairs that I anticipated and it was quite pricey. I have decided to get a second opinion. More

Sent in my Highlander in the morning for 30k service, the people there are very friendly. They managed to identify and fix a problem I reported by changing the wheel baring, that hurt my pocket but they were people there are very friendly. They managed to identify and fix a problem I reported by changing the wheel baring, that hurt my pocket but they were able to help with coupons/etc... superb customer service!!! TOCS224917 More

The car was taken in for its 15,000 mile checkup and oil change. The dealership accomodated a change in schedule and took the car in with no delay. The staff is efficient and ready to answer any questions change. The dealership accomodated a change in schedule and took the car in with no delay. The staff is efficient and ready to answer any questions. The work is completed in a timely and efficient manner allowing the customer to wait for the car. The service staff are pleasant and accomodating. More

Price included a labor overcharge of 15 minutes. I brought this to Bruce's attention and he sloughed this off as "consideration" for my bringing the car in for an evaluation 2 days earlier. I only nee brought this to Bruce's attention and he sloughed this off as "consideration" for my bringing the car in for an evaluation 2 days earlier. I only needed a cable leading to the hood replaced. How does that require a 15 minute evaluation? Since when does any dealer charge separately for an evaluation when the customer says that I would like the dealer to repair my car. The part had to be ordered. It arrived 2 days later. How about my extra time to come back? It was just an excuse to bill me for 3 solid hours of labor without any thought. The estimate for this job is 2 to 3 hours - not a flat rate of 3 hours. I wasn't about to argue with Bruce at the time. But I brought my car to Lexington Toyota to test out the service department because I am in the market for a new car. I learnt that when charges are involved, customer service and friendliness do not mean a whole lot. TOCS225200 Invoice Number. More

I've had great service at this dealer. They only seem to recommend things that I really need and they are professional and courteous. I have bought exactly one American car and I was dismissed because I wa recommend things that I really need and they are professional and courteous. I have bought exactly one American car and I was dismissed because I was a woman. All of the people who work in service listen carefully and I see them listening carefully to everyone who comes in. More

Lexington Toyota was recommended to me back in 1993 when in the market for a new car. I bought my Camry with them then and ten years later bought my Rav4 from them. I always bring my car to them for servi in the market for a new car. I bought my Camry with them then and ten years later bought my Rav4 from them. I always bring my car to them for service or repairs and have always been treated very well. The customer service is great! They listen carefully to my service questions and explain details in terms even I can understand. I feel the work estimates are fair and reasonable. I feel they are honest in recommendations for additional service and I trust those recommendations. My next car will certainly be purchased from Lexington Toyota. More