Lewisville Volkswagen - Service Center

Melissa was excellent with updates, very nice and Tim was very helpful and quick to get repairs completed. very helpful and quick to get repairs completed. More

Always an awesome experience! Word word word word word word word word word word word word word word word word word More

Tim is always a pleasure to work with. I have no complaints and value their service. complaints and value their service. More

Clear discussion on expectations of work to be done. I chose to stay and wait for work to complete. As I walked around the waiting room and parts area several people offered their assistance on anything. chose to stay and wait for work to complete. As I walked around the waiting room and parts area several people offered their assistance on anything. Great first experience. More

Worst shop ever. If they touched it they broke it. I've got to tow my car home. Not kidding. They don't know how a CANBUS works, they will not listen if you read the service manual for them, when you know got to tow my car home. Not kidding. They don't know how a CANBUS works, they will not listen if you read the service manual for them, when you know what they didn't do correctly. It's obvious so much of the time. It's not a rocket. I asked if they had the diagnostic tools in the manual. Even the manager's manager did not know and was furious that I asked. It's not so bad had they read their scanner manual. It too says to same thing. In this case, you've got to copy the ID codes from the original ECM to the new one. I get this "post ECM" scan list showing that the ECM has suddenly with the replacement of the ECM lost all communication with all 9 control modules in the entire car. Their diagnosis was "bad engine harness". Based on what? 1 connection. I'll be sure fix that after testing it with the proper equipment I purchased off eBay. But these guys want $500 for a job they totally screwed up and I must pay or they just call the cops. I'll have a professional shop do the job over for $200. They specialize in these. $500. I'm not enthused about TOWING my car home. Yes, I must tow my car home. Since they lack the proper diagnostic equipment, they can't find the fuse or relay that's gone bad. They just use scanners today. That'd be ok if they'd read the directions on them too. I've downloaded and read a few and they all say you've got to copy all the ID codes for every control module in the car. Does this sound difficult to you? It's no more difficult than what you do when you copy and paste. But they just ridicule me for reading the service manuals and scanner manuals. If you want to be ridiculed, overcharged for damage they cause by not understanding the basics of a VW, and then be forced to tow your car home, then this is the place for you. I recommend any other place. More

Professionals at helping their clients. Friendly staff! Love the video provided by mechanics so I can educate myself on work performed. Love the video provided by mechanics so I can educate myself on work performed. More

Very customer oriented and sensitive to the customers time and needs. Great communication with service department time and needs. Great communication with service department More

I have been taking my GTI to this location for 3 or 4 years now and always have a good and painless experience. Tim Larsen is the best advisor. Makes sure his customers are taken care of and happy. years now and always have a good and painless experience. Tim Larsen is the best advisor. Makes sure his customers are taken care of and happy. More

Waited 2.5-3hrs for an oil change. I should have been told upon arrival how long the wait was so I could have made the decision to wait or not. Took one week to make the appointment as I would leave voic told upon arrival how long the wait was so I could have made the decision to wait or not. Took one week to make the appointment as I would leave voice-mails for the service department and no one would call me back. Kept calling at different times throughout the week. More

It was easy and professional. I had to bring it back because there was a hose not attached back and it sounded like a race car. When I brought it back they were polite and professional. Then when they because there was a hose not attached back and it sounded like a race car. When I brought it back they were polite and professional. Then when they found the problem & were up front and confirmed my thought that I was not hearing things! More