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Melissa Ortiz
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406 Reviews
406 Reviews
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406 Reviews of Melissa Ortiz
June 11, 2024
I recently had a very disappointing experience with service advisor Melissa Ortiz. She did a poor job addressing the issue with my vehicle, replacing the bulb on the completely wrong side. When we took service advisor Melissa Ortiz. She did a poor job addressing the issue with my vehicle, replacing the bulb on the completely wrong side. When we took the car back to her, she was very rude, condescending, and did not want to address our concerns. This level of incompetence and unprofessionalism is unacceptable. We will be filing a complaint with the Better Business Bureau (BBB) regarding this matter. I would advise to stay away from this dealership and service Center and look elsewhere for your service where staff is willing to listen to your concerns and not be hostile. More
by ateeb
Helpful 
June 03, 2024
Been buying Volkswagen vehicles since 2005 and have loved each of them - as well as my experience with sales and service staff!! each of them - as well as my experience with sales and service staff!! More
by BJ.MINER
Other Employees Tagged: Jason Villa, Chris Eagan, Tim Larsen, David Maloy, Fatima Azhar, Bryan Koestner
May 18, 2024
Prompt friendly service from Melissa, the video of the inspection sent by phone was a pleasant surprise. Will be home for all future service needs on my Jetta. inspection sent by phone was a pleasant surprise. Will be home for all future service needs on my Jetta. More
by z
Other Employees Tagged: Malik Johnson
May 16, 2024
To Whom it May Concern, I want to take a moment to express my deepest appreciation for the incredible service I recently received. The situation with my car ended up being WAY bigger than anticipa express my deepest appreciation for the incredible service I recently received. The situation with my car ended up being WAY bigger than anticipated and Melissa was INCREDIBLE throughout the 2 month ordeal. Her professionalism, attention, ability to advocate for me, support, and dedication to ensuring my satisfaction was met was seriously a lifeline for me. It's not common to experience this kind of service anymore and I've NEVER experienced it from a car dealership/service department. I'm genuinely grateful for Melissa and her efforts. She was not only friendly but she was also very down to earth and willing to laugh about the situation...which in my life is a NEED. All that being said, I just wanted to reach out and ensure you were aware that Melissa, and the Lewisville VW service team are diamonds in the rough. The service I've received has solidified my loyalty to y'all and I have no problem pointing all my people your way. Thank you! More
by EG
Other Employees Tagged: Jimmy Foster
April 26, 2024
Love my VWs. ..my 5th one . 3 beetles, a Sirocco and golf sportswagon. I tried another brand and went back to VW ..my 5th one . 3 beetles, a Sirocco and golf sportswagon. I tried another brand and went back to VW More
by Stickwoman75
Other Employees Tagged: Tim Larsen
April 22, 2024
Always happy with the service I receive at Lewisville Volkswagen. My backup camera is now working. Volkswagen. My backup camera is now working. More
by SPANTERMUEHL
Verified CustomerOther Employees Tagged: Tim Larsen, Brian Swarvar, Jimmy Foster
April 10, 2024
They we very nice, accommodating and quick. When you drive in the service lane, someone automatically came out with no wait. My service advisor was very nice. When you drive in the service lane, someone automatically came out with no wait. My service advisor was very nice. More
by sonyadevans
April 10, 2024
They we very nice, accommodating and quick. When you drive in the service lane, someone automatically came out with no wait. My service advisor was very nice. When you drive in the service lane, someone automatically came out with no wait. My service advisor was very nice. More
by sonyadevans
April 02, 2024
Ralph and Melissa were terrific in assisting with my 10,000 mile maintenance! The waiting room area was sufficient with entertainment and beverage options. 10,000 mile maintenance! The waiting room area was sufficient with entertainment and beverage options. More
by 4prilMcDonell
Other Employees Tagged: Ralph
