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Lewisville Volkswagen - Service Center

Lewisville, TX

4.6
929 Reviews

929 Reviews of Lewisville Volkswagen - Service Center

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March 01, 2024

My car has been acting up alot lately and every time i call the service line Ralph been really helpful. More

by Rempar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph
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Mar 01, 2024 -

Lewisville Volkswagen responded

Rempar, it's great to know that Ralph has been there for you during your car troubles. We appreciate the shout-out and we're always here at Lewisville Volkswagen if you need any more help!

March 01, 2024

Tim was helpful and courteous. In addition, he arranged a fantastic loaner car and kept in constant communication with me while my car was getting serviced. More

by KRISTYKAPRELIAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 01, 2024 -

Lewisville Volkswagen responded

We're glad to know that Tim was able to assist you effectively and keep you updated during your car's service at Lewisville Volkswagen, Kristy. Thanks for the positive feedback!

March 01, 2024

Melissa is professional and personable. I enjoy the recorded inspection to see what the tech sees. More

by JOANNEISCREATIVE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 01, 2024 -

Lewisville Volkswagen responded

Thank you for the review! We appreciate the kind feedback about Melissa and hope to see you again at Lewisville Volkswagen. Safe travels!

February 29, 2024

Went to have one of my tires checked, and everything went smoothly. Was informed of what was being done More

by Sky Tovar
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 29, 2024 -

Lewisville Volkswagen responded

We're glad to know your visit for a tire check at Lewisville Volkswagen went smoothly and you were kept informed throughout the process. Thanks for sharing this positive feedback!

February 28, 2024

I absolutely love this place! Service is always amazing!! Friendly & kind . Facility is always clean. More

by egonzalez0313
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Freddie Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fatima Azhar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Calvert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Swarvar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 28, 2024 -

Lewisville Volkswagen responded

We're delighted to know you've had a fantastic experience at Lewisville Volkswagen! It's great that our team and facilities have met your expectations. Thanks for the love — we really appreciate it!

February 28, 2024

Everyone was very nice including Melissa! She was my service technician and helped me stay in my budget for repairs! More

by amanda.barnes0405
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 28, 2024 -

Lewisville Volkswagen responded

Amanda, we're delighted to know Melissa and the team at Lewisville Volkswagen were able to assist you effectively! We appreciate your feedback and wish you safe travels!

February 28, 2024

Went in for a routine check and they also performed the recall recommendations. Were very courteous and professional. Will come back More

by A
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 29, 2024 -

Lewisville Volkswagen responded

We're glad to know you had a positive experience during your routine check at Lewisville Volkswagen. We appreciate the feedback and are here for any of your future needs!

February 28, 2024

Time of work was set. Only reason I gave it a 4 because they set false expectations of what was being done because the use of a generic message. More

by dallaswolfsburg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 29, 2024 -

Lewisville Volkswagen responded

We appreciate your feedback and apologize for any confusion caused by our messaging at Lewisville Volkswagen. We're always working to improve, so we'll take this into account moving forward. Thanks for bringing it to our attention!

February 27, 2024

They are friendly, professional, and reliable. They keep you posted every step of the way. More

by SARAHA_CANFIELD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 27, 2024 -

Lewisville Volkswagen responded

Saraha, it's great to see you had a five-star experience at Lewisville Volkswagen! Thank you for stopping in.

February 27, 2024

Service department does a very thorough analysis on issues to repair and communicates what needs to be done including a video from underneath the car to show what they are seeing More

by tcchadwell@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 27, 2024 -

Lewisville Volkswagen responded

We're glad to know that you appreciate our thorough service and communication at Lewisville Volkswagen. The video feature is indeed a great way for us to show what we see! Thanks for the positive feedback.

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