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Lewisville Volkswagen - Service Center

Lewisville, TX

4.6
925 Reviews

925 Reviews of Lewisville Volkswagen - Service Center

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February 28, 2024

Everyone was very nice including Melissa! She was my service technician and helped me stay in my budget for repairs! More

by amanda.barnes0405
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2024 -

Lewisville Volkswagen responded

Amanda, we're delighted to know Melissa and the team at Lewisville Volkswagen were able to assist you effectively! We appreciate your feedback and wish you safe travels!

February 28, 2024

Went in for a routine check and they also performed the recall recommendations. Were very courteous and professional. Will come back More

by A
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 29, 2024 -

Lewisville Volkswagen responded

We're glad to know you had a positive experience during your routine check at Lewisville Volkswagen. We appreciate the feedback and are here for any of your future needs!

February 28, 2024

Time of work was set. Only reason I gave it a 4 because they set false expectations of what was being done because the use of a generic message. More

by dallaswolfsburg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 29, 2024 -

Lewisville Volkswagen responded

We appreciate your feedback and apologize for any confusion caused by our messaging at Lewisville Volkswagen. We're always working to improve, so we'll take this into account moving forward. Thanks for bringing it to our attention!

February 28, 2024

I absolutely love this place! Service is always amazing!! Friendly & kind . Facility is always clean. More

by egonzalez0313
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Freddie Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fatima Azhar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Calvert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Swarvar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2024 -

Lewisville Volkswagen responded

We're delighted to know you've had a fantastic experience at Lewisville Volkswagen! It's great that our team and facilities have met your expectations. Thanks for the love — we really appreciate it!

February 27, 2024

They are friendly, professional, and reliable. They keep you posted every step of the way. More

by SARAHA_CANFIELD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 27, 2024 -

Lewisville Volkswagen responded

Saraha, it's great to see you had a five-star experience at Lewisville Volkswagen! Thank you for stopping in.

February 27, 2024

Service department does a very thorough analysis on issues to repair and communicates what needs to be done including a video from underneath the car to show what they are seeing More

by tcchadwell@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 27, 2024 -

Lewisville Volkswagen responded

We're glad to know that you appreciate our thorough service and communication at Lewisville Volkswagen. The video feature is indeed a great way for us to show what we see! Thanks for the positive feedback.

February 25, 2024

Excellent customer service ,very happy with the service that was provided, nice and clean waiting area. More

by R B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2024 -

Lewisville Volkswagen responded

We're delighted to know you had a great experience at Lewisville Volkswagen! Your feedback about our customer service and facilities is much appreciated. Thanks for the review!

February 23, 2024

Tim Larsen is my favorite service rep of all time. He is always thorough, straightforward, and explains things in detail, answering my many questions. I feel like he is my advocate. More

by aphd2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2024 -

Lewisville Volkswagen responded

We're so glad to know that Tim Larsen has been able to provide you with such excellent service at Lewisville Volkswagen. It's important for us that our customers feel informed and supported throughout their experience. Thanks for sharing your feedback!

February 23, 2024

Always breeze their service. fast, efficiency kind, in properly. I definitely recommend this location to your vw service More

by Jake
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Swarvar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 25, 2024 -

Lewisville Volkswagen responded

Jake, we're glad to know you had a positive experience with our service at Lewisville Volkswagen. Thanks for recommending us!

February 22, 2024

Staff was courteous and friendly. Waiting area clean and coffee was great. Overall service was great More

by hassanleona59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph
Feb 22, 2024 -

Lewisville Volkswagen responded

Thanks for highlighting our commitment to accommodating service at Lewisville Volkswagen! Until next time, drive safely!

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