Lewisville Volkswagen - Service Center

Great service. Everyone is great and explained everything in detail! I love how they make a videos of your car and explain it ! Everyone is great and explained everything in detail! I love how they make a videos of your car and explain it ! More

Melissa was very helpful and professional. They were able to work two recall issues the same day to spare me an extra trip later. Since I had to wait quite a while, they were able to find me a They were able to work two recall issues the same day to spare me an extra trip later. Since I had to wait quite a while, they were able to find me a spare desk where I could set up my laptop and get some work done, greatly appreciated. More

Tim took good care of me! !! The gentleman in the parts department (please forgive me I can’t remember his name) he was excellent with helping me!! !! The gentleman in the parts department (please forgive me I can’t remember his name) he was excellent with helping me!! More

Charles was great. My vehicle was done right on time and the dealership had many appointment slots available. My vehicle was done right on time and the dealership had many appointment slots available. More

Tim Larsen is a fantastic service adviser - he consistently provides updates, options and his customer service is exceptional! consistently provides updates, options and his customer service is exceptional! More

Work was completed on time. In addition, my car was vacuumed and washed. Happy with my experience. In addition, my car was vacuumed and washed. Happy with my experience. More

Wonderful and great team. They were easy to work with and very accommodating. Because of the inspection they did they were able to help me out and get my vehicle while still u They were easy to work with and very accommodating. Because of the inspection they did they were able to help me out and get my vehicle while still under warranty More

Tim Larsen is an exceptional service department representative. He's a one of a kind true standout & always knowledgeable about servicing my car. I request to work with him because of his professio representative. He's a one of a kind true standout & always knowledgeable about servicing my car. I request to work with him because of his professionalism & politeness. I believe he's fair & seems to always treat me right. He's a delight even when my service seems expensive. This report card should guarantee him a raise, this dealership couldn't operate without him More

Customer Service was good, was there early in the morning and they have cloth seats that could use some attention(vacuuming). Received a discount card in the mail for 20% off scheduled service which was good and they have cloth seats that could use some attention(vacuuming). Received a discount card in the mail for 20% off scheduled service which was good but then it was negated by 28.28 “shop supply” charge. Get every nickel I suppose but the service is good and my brakes are working great!!! More

Tim was helpful and courteous. In addition, he arranged a fantastic loaner car and kept in constant communication with me while my car was getting serviced. In addition, he arranged a fantastic loaner car and kept in constant communication with me while my car was getting serviced. More