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Lewisville Volkswagen - Service Center

Lewisville, TX

4.6
929 Reviews

929 Reviews of Lewisville Volkswagen - Service Center

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November 29, 2021

They didn't fix the back seats window buttons on the driver side saying they don't have time today and asked to bring the car back after 4-5 days More

by mufaddal.me
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2021 -

Lewisville Volkswagen responded

You have our apology for the delay, but we will do our very best to get this fixed for you. Thank you for sharing your service experience with us.

November 23, 2021

The service I received was excellent! My problem was diagnosed and fixed promptly. The technician kept me informed all along the way. My car was returned washed and fixed as promised. More

by DAMTEXAN819
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Villa
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Chapman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Maloy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hussain Jafri
Nov 23, 2021 -

Lewisville Volkswagen responded

Thank you for recognizing our team at Lewisville Volkswagen. We are here for you! Please let us know anytime that we may be of further service to you. Have a wonderful Thanksgiving.

November 21, 2021

Tim kept me informed of my car during service. Lewisville had been our go to for VW cars. More

by Ingrid
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 21, 2021 -

Lewisville Volkswagen responded

Ingrid, thank you for sharing your service experience with Tim Larsen and our team at Lewisville Volkswagen. We appreciate you!

November 19, 2021

Waiting for about 1/2 hour re oil change...then advised no oil! Promise to call me when oil available...no call and that was over a week ago! Key fab was to be replaced...either is wasn't or a bad battery More

by HALFTON.SARA.JANE
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Carson Ouzts
Nov 19, 2021 -

Lewisville Volkswagen responded

Hello Miss Halfton, I apologize for your recent issue at Lewisville Volkswagen. I know that we had an issue with oil production and distribution from Volkswagen recently, but that in no way excuses the poor communication that you received. The battery for your FOB should also have been quality checked, prior to leaving. I want you to know we are better than that and that we will use it for a training condition for the advisors. Again, we appreciate your patronage at Lewisville Volkswagen. I want to invite you to see me personally for your next oil change and I will take care of that for you. Again, I appreciate your time and look forward to being of service to you in the future. Peter Smith Service Director Lewisville Volkswagen 893 S Stemmons Frwy Lewisville TX 75067 972.538.0714 psmith@boardwalkautogroup.com www.LewisvilleVW.com

November 18, 2021

Very nice and professional. Great dealership . My car runs so much better . Great mechanics. Clean dealership very friendly . More

by zsuzsiegri
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Swarvar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carson Ouzts, Selena Segura
Nov 18, 2021 -

Lewisville Volkswagen responded

Thank you for sharing your service experience with us on DealerRater. We appreciate your business and recommendation. Please let us know anytime that we may be of further service to you. Have a great evening.

November 16, 2021

This dealership continues to improve. Jason and John did all they could to make it a great purchase experience More

by COREPOWERTECH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Chapman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fatima Azhar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Swarvar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 16, 2021 -

Lewisville Volkswagen responded

Thank you for sharing your experience with us on DealerRater. We appreciate you! Make it a great week.

November 14, 2021

Carson provided excellent customer service throughout the entire process. Car wash was excellent as well. More

by kihoon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carson Ouzts
Nov 14, 2021 -

Lewisville Volkswagen responded

Thank you for sharing your experience with Carson here on DealerRater. We appreciate you! Make it a great week.

November 11, 2021

dropped off on the am and Tim called ma me at 2.00 as he said I picked up and all is good More

by CEAGAN59
Customer Service
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2021 -

Lewisville Volkswagen responded

Thank you for sharing your service experience with Tim Larsen at Lewisville Volkswagen. We appreciate you!

November 11, 2021

excellent customer service. Like the service I received from Braodway Audi. My Atlas was in and out in a timely way, The staff is very professional. Thank you. More

by mcluckiec1950
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2021 -

Lewisville Volkswagen responded

Thank you for sharing your service experience with our team at Lewisville Volkswagen. We appreciate you! Make it a great day.

November 09, 2021

Everything was good. It did take longer than expected, though. see you next time at 210000k. More

by deirdre.winget
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2021 -

Lewisville Volkswagen responded

Deirdre, thank you for sharing your service experience with Melissa at Lewisville Volkswagen. We appreciate you! Make it a great week.

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