Lewisville Volkswagen - Service Center

Tim has been my service since I first took my 2013 Beetle Conv here and he always provides a great service experience. I really like the video walk through they send with the recommended items to fix before Conv here and he always provides a great service experience. I really like the video walk through they send with the recommended items to fix before they start the work with the estimates for each item. I have never seen that at another dealership service dept. More

My service consultant was very knowledgeable, friendly and honest. He communicated with me each step of the process. It’s always a pleasure working with him. and honest. He communicated with me each step of the process. It’s always a pleasure working with him. More

Left cap off master cylinder! Not a good experience!!! Not sure we will be back. Not sure we will be back. More

Apparent supply chain issues on a major part for our vehicle resulted in months without my vehicle. However, our tech advisor Melissa clearly went to bat for us and turned this frustrating situation int vehicle resulted in months without my vehicle. However, our tech advisor Melissa clearly went to bat for us and turned this frustrating situation into a very positive experience with Lewisville Volkswagen. We are very pleased with how this turned out. Thank you Melissa and thank you to the entire service department! More

Dishonesty in the appraisal for my VW CC. I will not be doing business with VW nor recommending VW to any friends or family. doing business with VW nor recommending VW to any friends or family. More

Loved how fast my oil change was and how friendly the staff was! Thank you! staff was! Thank you! More

They didn't fix the back seats window buttons on the driver side saying they don't have time today and asked to bring the car back after 4-5 days driver side saying they don't have time today and asked to bring the car back after 4-5 days More

The service I received was excellent! My problem was diagnosed and fixed promptly. The technician kept me informed all along the way. My car was returned washed and fixed as promised. diagnosed and fixed promptly. The technician kept me informed all along the way. My car was returned washed and fixed as promised. More

Tim kept me informed of my car during service. Lewisville had been our go to for VW cars. Lewisville had been our go to for VW cars. More

Waiting for about 1/2 hour re oil change...then advised no oil! Promise to call me when oil available...no call and that was over a week ago! Key fab was to be replaced...either is wasn't or a bad battery no oil! Promise to call me when oil available...no call and that was over a week ago! Key fab was to be replaced...either is wasn't or a bad battery replaced the other bad battery...didn't work! Another dealer replaced same for me. More