Back

Lewisville Volkswagen - Service Center

Lewisville, TX

4.6
925 Reviews

925 Reviews of Lewisville Volkswagen - Service Center

Sort by
December 29, 2021

this dealership is always quick to answer my questions, some things do take a while but overall very friendly staff More

by Ashley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2021 -

Lewisville Volkswagen responded

Ashley, thank you for sharing your service experience with our team at Lewisville Volkswagen. We are adding to our team to better serve you in 2022. Please let us know anytime that we may be of further service to you.

December 29, 2021

Everyone was very friendly. I was greeted with a smile. They were accommodating when I needed to reschedule my appointment and they let me know as soon as my car was available. Overall it was great! More

by DAKOTA.W.ANDERSON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carson Ouzts
Dec 29, 2021 -

Lewisville Volkswagen responded

Dakota, thank you for sharing your service experience with Tim and Carson at Lewisville Volkswagen. We appreciate you! Please let us know anytime that we may be of further service to you. We appreciate you!

December 23, 2021

Always they do a great job with my car. The people there is very polite. More

by ARNOLDOROCHA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2021 -

Lewisville Volkswagen responded

Thank you for recognizing Tim Larsen and our team at Lewisville Volkswagen. We appreciate you! Make it a great holiday season.

December 23, 2021

Staff is knowledgeable and friendly. The video from the service tech is helpful and appreciated. More

by Jliv
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 25, 2021 -

Lewisville Volkswagen responded

Thank you for sharing your service experience with Tim and our team at Lewisville Volkswagen. We appreciate you! Have a great holiday season.

December 22, 2021

They need more qualified technicians and was charged for items we never had to pay for. More

by VICTOR.DOMINGUEZ
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Carson Ouzts
Dec 22, 2021 -

Lewisville Volkswagen responded

Victor, I sincerely apologize for any delays and miscommunication, affecting your service at Lewisville Volkswagen. We appreciate your patronage and please reach out to me directly, if you are open to discuss. Thank you. Peter Smith Service Director Lewisville Volkswagen 893 S Stemmons Frwy Lewisville TX 75067 972.538.0714 psmith@boardwalkautogroup.com www.LewisvilleVW.com

December 19, 2021

As always the service was great and I was updated all during my service process. More

by DAMTEXAN819
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Villa
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Chapman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Maloy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2021 -

Lewisville Volkswagen responded

Thank you for sharing your experience with our team at Lewisville Volkswagen. We appreciate you! Have a wonderful holiday season.

December 13, 2021

Service associates are very professional. However the shortage in tech personnel is affecting the service, oil change times, rotation and those services now take longer than usual. More

by MAKUGUTIERREZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2021 -

Lewisville Volkswagen responded

I sincerely apologize for any delays affecting your service at Lewisville Volkswagen. We appreciate your patience, as we build our technician team. We appreciate your patronage at Lewisville Volkswagen and please reach out to me directly, if I can be of any service to you. Peter Smith Service Director Lewisville Volkswagen 893 S Stemmons Frwy Lewisville TX 75067 972.538.0714 psmith@boardwalkautogroup.com www.LewisvilleVW.com

December 13, 2021

Quick! Painless! At the Plano location it takes all day and into the next day for simple things. More

by leann.isaacs
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Swarvar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carson Ouzts, Selena Segura
Dec 13, 2021 -

Lewisville Volkswagen responded

Thank you for sharing your service experience with our team at Lewisville Volkswagen. We appreciate you! Make it a great week.

December 12, 2021

I was taken care of quickly and I didn’t have an appointment. My service advisor was up front about the expected time for my repairs and kept me updated with options. Great job! More

by ASHLEY ROBERTS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I can’t recall my advisor’s first name
Dec 12, 2021 -

Lewisville Volkswagen responded

Ashley, thank you for sharing your service experience with us at Lewisville Volkswagen. We are here for you! Please let us know anytime that we may be of further service to you.

December 08, 2021

Carson was courteous, informative and delivered car as promise. I would definitely use him as my advisor again. More

by FATIMAJEHAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carson Ouzts
Dec 08, 2021 -

Lewisville Volkswagen responded

Fatima, thank you for sharing your service experience with Carson and our team at Lewisville Volkswagen. We appreciate you! Please let us know anytime that we may be of further service to you.

...
87
...