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Lewisville Volkswagen - Service Center

Lewisville, TX

4.6
925 Reviews

925 Reviews of Lewisville Volkswagen - Service Center

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January 15, 2022

Excellent service esp. under a holiday time crunch. Thanks for making it happen! You guys exceeded your own estimates. More

by MOELLERING.TOM
Customer Service
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2022 -

Lewisville Volkswagen responded

Tom, thank you for recognizing Tim Larsen and our service team at Lewisville Volkswagen. We appreciate you! Have a great weekend.

January 14, 2022

Staff not wearing masks and masks not required for costumers in the establishment. We are not out of the wood. We are still in the middle of a pandemic. More

by G
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carson Ouzts
Jan 14, 2022 -

Lewisville Volkswagen responded

Good evening and thank you for your feedback. I apologize that your experience was less than expected, and this pandemic has impacted us all. We ask our team members and clients, who have not been vaccinated, to wear a mask. We cannot require them to do so. Have a great weekend and again, you have my sincere apology. Sincerely, Jason Villa General Manager

Jan 15, 2022 -

G responded

Jason you could required mask like Kroger does if you were interested in the safety of your employees and costumers: “A business can set their own rules and policies — similar to a “no shirt, no shoes, no service” rule — as long as they do not discriminate against a protected class of people (e.g., on the basis of race, color, religion, national origin, or disability).” https://guides.sll.texas.gov/covid-19/businesses

Jan 15, 2022 -

Lewisville Volkswagen responded

Thank you again for sharing your concern and we will be reviewing our policy with our team. Sincerely, Jason Villa General Manager

January 11, 2022

The staff was amazing and my car was done earlier than expected. Very satisfied overall. More

by SHELBY.50
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2022 -

Lewisville Volkswagen responded

Thank you for sharing your service experience with us on DealerRater. We appreciate you! Please let Melissa know anytime that we may be of further service to you.

January 07, 2022

Melissa was an absolute pleasure to work with, from setting up the appointment, to completing the service and open recalls well within the timeframe that she had estimated while I waited at the dealers More

by ANDREW.PERRIS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 07, 2022 -

Lewisville Volkswagen responded

Andrew, thank you for sharing your service experience with Melissa at Lewisville Volkswagen. We appreciate you! Have a great weekend and please let us know anytime that we may be of further service to you.

January 04, 2022

el personal que atiende esta muy al pendiente del cliente y sus necesidades, ademas que se esfuerzan por brindar un excelente servicio personalizado. More

by SOHE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2022 -

Lewisville Volkswagen responded

Thank you for your five star review on DealerRater. Please let Tim know anytime that we may be of further service to you. Have a great week!

January 03, 2022

The service department at this dealership is corrupt, deceptive, and dishonest. We will no longer be doing any business with this dealer. More

by MAZZA4107
Customer Service
Price
Recommend Dealer
No
Employees Worked With
Carson Ouzts
Jan 03, 2022 -

Lewisville Volkswagen responded

Hello Mr. Mazza: Thank you for providing me the two examples and for reaching out. It appears we do in fact have an internal issue with our pricing program. I will take the necessary steps to fix this so future customers will not have this experience. If you would be interested in giving us a chance to rectify, I will take 10% off the list price. At this moment I cannot commit to a labor amount, as I'm not sure if there is any other difference in what our tech quoted vs what the phone quote was, but I'd cut that to the lowest number of hours possible as well. Thank you! Jason Villa General Manager Lewisville Volkswagen 893 S Stemmons Frwy Lewisville TX 75067 972.538.0681 jvilla@boardwalkag.com www.LewisvilleVW.com

January 02, 2022

Service rep was very helpful and courteous. Mechanic was very detailed and covered everything. Appreciated the follow-up. More

by BARBARALENGYEL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2022 -

Lewisville Volkswagen responded

Barbara, thank you for sharing your service experience with Melissa at Lewisville Volkswagen. We appreciate you! Have a great week and please let us know when we can be of further service to you.

December 31, 2021

The service was great and I will for sure be back. Thank you very much! More

by MICHELELYNSIMPSON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2022 -

Lewisville Volkswagen responded

Thank you for sharing your experience on DealerRater. We appreciate you! Please let us know anytime that we may be of further service to you. Have a great week!

December 31, 2021

I was very pleased with the service that I received. Lewisville was able to take care of my car, at a time when I couldn't get an appointment at my local dealership. They were very knowledgeable and pro More

by arosa6541
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2022 -

Lewisville Volkswagen responded

Thank you for sharing your service experience at Lewisville Volkswagen. We appreciate your business and recommendation. Have a great week.

December 29, 2021

The service department is excellent. I love the text message communication and video report about the status of all equipment on the car. More

by jhall0813
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2021 -

Lewisville Volkswagen responded

Thank you for recognizing Monica and our service team at Lewisville Volkswagen. We appreciate you! Wishing you the very best in 2022!

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