Lewisville Volkswagen - Service Center

I did not have a good experience. My VW was towed here because it was the closest dealership to where it broke down. MY brand new VW with only 3500 miles on it was in the shop for 6 My VW was towed here because it was the closest dealership to where it broke down. MY brand new VW with only 3500 miles on it was in the shop for 6 weeks. During that time, my service advisor- Carson, never called me to provide status updates. I had to call several times and when I inquired about the issues found and ETA for repairs, he was always very vague and unhelpful. When I picked up my car it was filthy (about 2 inches of dirt and dust on it) even though the invoice I received stated I received a "complimentary wash". They also tried to charge me for a pollen filter they decided to replace and note in the invoice that I approved- which I did not. Not impressed at all with the service I received. More

everyone was friendly and easy to work withI do not like everyone was friendly and easy to work with I do not like to write reviews Thank you everyone was friendly and easy to work with I do not like to write reviews Thank you More

Super communicative & even sent a little video of my car - loved it! This place always treats me so well & I love taking my car to them! - loved it! This place always treats me so well & I love taking my car to them! More

Wasn’t allowed a loaner vehicle while my car was in service for over three days. Also, I spent over $2000 and my car wasn’t washed. This used to be a standard service. Also, this is the fourth tim service for over three days. Also, I spent over $2000 and my car wasn’t washed. This used to be a standard service. Also, this is the fourth time I’ve had to replace a heater core and I’ve only had the car five years. I won’t buy another Volkswagen….. EVER ! More

Above and beyond expectations. Extremely pleased with this experience and the fact that Volkswagen is looking out, even years later, about their product. The car is tip-top shape now and will certainly this experience and the fact that Volkswagen is looking out, even years later, about their product. The car is tip-top shape now and will certainly deal with Volkswagen in the future. Thank you Tim and entire staff. You are to be proud of your facility and staff! More

I liked the experience they did a good job in my car everybody was really friendly everybody was really friendly More

Service was great, I am only giving 4 stars because I had to wait 5 hours. Other than that it was very pleasant! to wait 5 hours. Other than that it was very pleasant! More

Staff was very friendly. Waiting area is nice, clean, spacious, and has beverages. They send you a link with a video of your vehicle inspection process. They are also considerable savings over other Volk spacious, and has beverages. They send you a link with a video of your vehicle inspection process. They are also considerable savings over other Volkswagen dealerships. The only thing that was a little bit of a drawback this time is that the service time took longer than it should by quite a bit. Overall, I like coming here and will again. More

Everyone at this dealership made me feel welcome and they were exceptionally nice and thorough about all work being performed. The video of my vehicle was very cool, keep it up guys and gals. were exceptionally nice and thorough about all work being performed. The video of my vehicle was very cool, keep it up guys and gals. More

This dealership is so efficient with everything they do. I am always impressed with the updates and service they give. Keep up the great work! I am always impressed with the updates and service they give. Keep up the great work! More