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Lewisville Volkswagen - Service Center

Lewisville, TX

4.6
930 Reviews

930 Reviews of Lewisville Volkswagen - Service Center

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March 23, 2022

Extremely friendly staff, service did not take long, and they did a wonderful job working on the car! More

by pjmcleigh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 23, 2022 -

Lewisville Volkswagen responded

Thank you for sharing your service experience with Tim and Lewisville Volkswagen. We appreciate your business and recommendation here on DealerRater.

March 23, 2022

Had my vehicle worked on and spent $2000 and was back a few months later with the same related problem. It was not warranted and of course had to spent another $2000. I really don’t trust any service depar More

by SteveR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tim Larsen
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2022 -

Lewisville Volkswagen responded

Steve, I apologize for the issue you may have had while your vehicle was here. I would enjoy getting a chance to speak to you on this. Please feel free at your convenience to give me a call on my cell number 817-962-8511. Again thank you for your time and I look forward to speaking with you. Peter Smith Service Director Lewisville Volkswagen 893 S Stemmons Frwy Lewisville TX 75067 972.538.0714 psmith@boardwalkautogroup.com www.LewisvilleVW.com

March 23, 2022

Great run dealership. Just upset about the comeback. SAs are awesome!! Disappointed in the rework, and the dealership not offering to pay the tow. More

by JMLEATHER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Swarvar
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carson is awesome too!!
Mar 28, 2022 -

Lewisville Volkswagen responded

Thank you for sharing your experience with us here on DealerRater. We are not perfect, but we do our best to make things right. I am glad that you were able to talk with Peter Smith and get the tow taken care of. Make it a great week!

March 22, 2022

Great service and availability. Service completed ahead of time scheduled, getting ready on the same day. More

by andre.abreu
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2022 -

Lewisville Volkswagen responded

Andre, thank you for sharing your service experience with us on DealerRater. We appreciate you! Please let Tim know anytime that we may be of further service to you.

March 22, 2022

Excellent service. Professional staff. Great video diagnostic and explanation. I will be a returning costumer. Thank you !! Melissa is a super star !!! More

by lenvalenzuela
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 23, 2022 -

Lewisville Volkswagen responded

Thank you for sharing your service experience with Melissa and Lewisville Volkswagen. We appreciate you!

March 22, 2022

Service was great! They were kind and super helpful and kept me in on the loop. Will definitely be returning. More

by JALYNDROJAS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maurico Puig
Mar 22, 2022 -

Lewisville Volkswagen responded

Thank you for sharing your service experience with Lewisville Volkswagen. We appreciate you. Make it a great week!

March 22, 2022

I recently brought my Tiguan in for routine maintenance. . The entire experience was easy. I scheduled the appointment from my phone on their website. I received a conformation right away. Arriving at th More

by RICHARD.CERVANTES
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Swarvar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2022 -

Lewisville Volkswagen responded

Richard, thank you for recognizing our service team at Lewisville Volkswagen. We appreciate your business and recommendation. Continue to enjoy your Tiguan!

March 22, 2022

Excellent service , take the time to notified about the service and Los on the needs . More

by hidalg76
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2022 -

Lewisville Volkswagen responded

Thank you for sharing your service experience with us on DealerRater. We appreciate you! Make it a great week.

March 21, 2022

Love this dealership, the service they provide and the clean, well appropriated place to wait while service is being done. More

by BeckieK
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2022 -

Lewisville Volkswagen responded

Beckie, thank you for sharing your service experience with Melissa at Lewisville Volkswagen. We appreciate you! Have a great week.

March 19, 2022

Good timely service at fair price. I felt like they valued my business. The drop off pickup service was prompt and the drivers were friendly. More

by THOM.RIEGLING
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Swarvar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2022 -

Lewisville Volkswagen responded

Thom, thank you for sharing your Volkswagen service with us on DealerRater. We appreciate your business and recommendation. Have a great week!

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