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Lewisville Volkswagen - Service Center

Lewisville, TX

4.6
926 Reviews

926 Reviews of Lewisville Volkswagen - Service Center

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March 27, 2022

They have gone above and beyond our experience. Their customer service has and will always be their #1 priority. Melissa walked us through everything and was absolutely amazing! More

by MEGANNWHITING
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2022 -

Lewisville Volkswagen responded

Thank you for sharing your service experience with Melissa on DealerRater. We appreciate you!

March 27, 2022

I love this dealership. The people working there are all so professional & funny. I love the atmosphere. They took really good care of me and my car in a very timely manner! More

by ravenkthomas010
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan (5 stars)
Mar 28, 2022 -

Lewisville Volkswagen responded

Raven, thank you for sharing your service experience with our team at Lewisville Volkswagen. We appreciate you! Make it a great week.

March 27, 2022

Tim took the time on the phone prior to visit to understand my needs and trim piece failure. Tim had the piece ordered and ready and replaced it along with the tire rotation service while I waited. More

by NC.CONSTABLE
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2022 -

Lewisville Volkswagen responded

Thank you for sharing your service experience with us. We apologize that you were approached by an outside party to buy bread. That is an unusual experience and disconcerting for us as well. We will keep our eyes and ears open to watch for any strange behavior. We appreciate you!

March 27, 2022

Great service. Very curtious and prompted us immediately.... everyone is helpful there. We will continue to go back for service on our vehicle More

by JORGEA7424
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Chapman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Larsen
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brett Bradley, Chris Riccitelli
Mar 28, 2022 -

Lewisville Volkswagen responded

Good morning and thank you for sharing your experience here on DealerRater. We appreciate your business and recommendation. Please let us know anytime that we may be of further service to you.

March 24, 2022

It would be nice if you had loner cars. Great service and my air is now working in my car. More

by JCREITZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2022 -

Lewisville Volkswagen responded

Thank you for sharing your service experience with us at Lewisville Volkswagen. Inventory and service loaners have been a challenge and we do appreciate your feedback. Make it a great day!

March 24, 2022

Service at Lewisville Volkswagen is always one and done! Friendly professional honest dealership. Great service great technicians best dealership. More

by FLEITESR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2022 -

Lewisville Volkswagen responded

Thank you for sharing your service experience with us on DealerRater. We appreciate you! Have a great day and let us know anytime that we may be of further service to you and your VW.

March 23, 2022

Had my vehicle worked on and spent $2000 and was back a few months later with the same related problem. It was not warranted and of course had to spent another $2000. I really don’t trust any service depar More

by SteveR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tim Larsen
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2022 -

Lewisville Volkswagen responded

Steve, I apologize for the issue you may have had while your vehicle was here. I would enjoy getting a chance to speak to you on this. Please feel free at your convenience to give me a call on my cell number 817-962-8511. Again thank you for your time and I look forward to speaking with you. Peter Smith Service Director Lewisville Volkswagen 893 S Stemmons Frwy Lewisville TX 75067 972.538.0714 psmith@boardwalkautogroup.com www.LewisvilleVW.com

March 23, 2022

Great run dealership. Just upset about the comeback. SAs are awesome!! Disappointed in the rework, and the dealership not offering to pay the tow. More

by JMLEATHER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Swarvar
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carson is awesome too!!
Mar 28, 2022 -

Lewisville Volkswagen responded

Thank you for sharing your experience with us here on DealerRater. We are not perfect, but we do our best to make things right. I am glad that you were able to talk with Peter Smith and get the tow taken care of. Make it a great week!

March 23, 2022

Extremely friendly staff, service did not take long, and they did a wonderful job working on the car! More

by pjmcleigh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 23, 2022 -

Lewisville Volkswagen responded

Thank you for sharing your service experience with Tim and Lewisville Volkswagen. We appreciate your business and recommendation here on DealerRater.

March 22, 2022

Excellent service. Professional staff. Great video diagnostic and explanation. I will be a returning costumer. Thank you !! Melissa is a super star !!! More

by lenvalenzuela
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 23, 2022 -

Lewisville Volkswagen responded

Thank you for sharing your service experience with Melissa and Lewisville Volkswagen. We appreciate you!

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