Lewisville Volkswagen - Service Center

Great service. Everyone is great and explained everything in detail! I love how they make a videos of your car and explain it ! Everyone is great and explained everything in detail! I love how they make a videos of your car and explain it ! More

Tim took good care of me! !! The gentleman in the parts department (please forgive me I can’t remember his name) he was excellent with helping me!! !! The gentleman in the parts department (please forgive me I can’t remember his name) he was excellent with helping me!! More

Melissa was very helpful and professional. They were able to work two recall issues the same day to spare me an extra trip later. Since I had to wait quite a while, they were able to find me a They were able to work two recall issues the same day to spare me an extra trip later. Since I had to wait quite a while, they were able to find me a spare desk where I could set up my laptop and get some work done, greatly appreciated. More

Work was completed on time. In addition, my car was vacuumed and washed. Happy with my experience. In addition, my car was vacuumed and washed. Happy with my experience. More

Charles was great. My vehicle was done right on time and the dealership had many appointment slots available. My vehicle was done right on time and the dealership had many appointment slots available. More

Tim Larsen is a fantastic service adviser - he consistently provides updates, options and his customer service is exceptional! consistently provides updates, options and his customer service is exceptional! More

Tim Larsen is an exceptional service department representative. He's a one of a kind true standout & always knowledgeable about servicing my car. I request to work with him because of his professio representative. He's a one of a kind true standout & always knowledgeable about servicing my car. I request to work with him because of his professionalism & politeness. I believe he's fair & seems to always treat me right. He's a delight even when my service seems expensive. This report card should guarantee him a raise, this dealership couldn't operate without him More

Wonderful and great team. They were easy to work with and very accommodating. Because of the inspection they did they were able to help me out and get my vehicle while still u They were easy to work with and very accommodating. Because of the inspection they did they were able to help me out and get my vehicle while still under warranty More

Customer Service was good, was there early in the morning and they have cloth seats that could use some attention(vacuuming). Received a discount card in the mail for 20% off scheduled service which was good and they have cloth seats that could use some attention(vacuuming). Received a discount card in the mail for 20% off scheduled service which was good but then it was negated by 28.28 “shop supply” charge. Get every nickel I suppose but the service is good and my brakes are working great!!! More

TLDR: Charles, the Service Advisor, was courteous and transparent, while Royce, the Technician, was thorough and meticulous with my vehicle. I will certainly remain a client of Lewisville Volkswagen. transparent, while Royce, the Technician, was thorough and meticulous with my vehicle. I will certainly remain a client of Lewisville Volkswagen. From the moment I walked into Lewisville Volkswagen, I was greeted by Charles, the Service Advisor, who was courteous and transparent. He informed me that the wait might be lengthy without an appointment, but I efficiently used that time to verify my warranty and gather other pertinent information. Charles made sure to thoroughly understand the issues I was experiencing with my vehicle, ensuring that Royce Mays, the technician, could accurately diagnose the problems. After the expected wait, Charles updated me that most of the issues were covered under warranty. He efficiently arranged for a loaner vehicle and provided a clear timeline for the repairs. Throughout the week required for multiple repairs and services, Charles consistently kept me informed. Royce contributed to this transparency by providing a detailed video that clearly showed the vehicle's condition, highlighting both the positive and negative aspects. This allowed me to make an informed decision about proceeding with all necessary repairs. Upon my return to pick up my vehicle, I was pleased to find it parked out front, freshly washed, and with a clean interior, reflecting their meticulous care. Throughout this entire process, every team member I interacted with at Lewisville Volkswagen was polite and helpful. They set clear expectations from the start, effectively preventing any potential frustrations. Overall, my experience with Lewisville Volkswagen was exceptionally positive, thanks to the professionalism and dedication of Charles and Royce. I highly recommend their services and will definitely continue to be a loyal customer. More