Lewisville Volkswagen - Service Center

Management, Sales Professionals, Service Writer Professionals, Parts and Service Technicians are all knowledgeable, helpful, and Courteous. Great atmosphere and Coffee. Snacks also available. Wa Professionals, Parts and Service Technicians are all knowledgeable, helpful, and Courteous. Great atmosphere and Coffee. Snacks also available. Waiting area clean and comfortable. BEd on showroom floor are "spit_ shined! More

Melissa is always very helpful and keeps me fully informed at all times. She makes it very easy! informed at all times. She makes it very easy! More

They are the best! Fast courteous service and kept me informed throughout the entire process. Fast courteous service and kept me informed throughout the entire process. More

Volkswagen Lewisville is awesome. They are quick, professional, and very thorough. They noticed mistakes left from an oil change I had at an outside shop and fixed them at no charge d They are quick, professional, and very thorough. They noticed mistakes left from an oil change I had at an outside shop and fixed them at no charge during my service appointment. They gave a full, complimentary service at my 20k mileage and always wash your car afterwards! Couldn’t recommend this dealership more. More

The first day I called the service department would not answer the phone. I had to call sales and heard that people were lined up out the door. And found out I could set an appt up online. Which I did. At answer the phone. I had to call sales and heard that people were lined up out the door. And found out I could set an appt up online. Which I did. At appt it., there were only a couple people waiting and it took 2 hrs to get an oil change which I believe was a bit to long. More

I have bought at least 4 cars from this dealership. I appreciate their professionalism and inventory of cars. I appreciate their professionalism and inventory of cars. More

Danny did a great job getting the recall done on my VW. The service is unmatched. Thanks The service is unmatched. Thanks More

Melissa does an exceptional job on making the process easy by being so helpful and friendly. She goes the extra mile and it’s very appreciated! easy by being so helpful and friendly. She goes the extra mile and it’s very appreciated! More

You guys and gals are awesome, very well informed staff and always professional. The video of my vehicle was amazing, what a great way for show and tell. Keep up the good work Lewisville. and always professional. The video of my vehicle was amazing, what a great way for show and tell. Keep up the good work Lewisville. More

Melissa was my service advisor for this unexpected trip to the dealership service department. Initially my vehicle was taken in for an issue the VW app alerted me to, which they weren’t able to replic to the dealership service department. Initially my vehicle was taken in for an issue the VW app alerted me to, which they weren’t able to replicate. There were some other issues that existed (brake flush, 2 tires that were very well worn, and two filters that needed replacement as well) which I found odd because this vehicle was purchased as a CPO in August of 2020. We hadn’t even put 3500 miles on it since purchasing, and I asked her wouldn’t those items have been replaced (services performed) as part of the certification process? She wasn’t sure, as she usually deals with new cars, but would partner with her used car manager to get some answers. Ultimately, all the items were addressed (at no cost to me) and they even performed an oil change and wash as well. I have to say that I’m very happy with the service and thankful that Melissa was able to intervene with the management staff to correct these issues. This turned out to be an exemplary experience, and VW should be happy to have these folks representing their brand. More