Lewisville Volkswagen - Service Center

over the last twenty years, i’ve always been treated courteously with a professional quality of service! courteously with a professional quality of service! More

Waited on me as soon as I arrived. All was nice and friendly.and finished up before time was up. All was nice and friendly.and finished up before time was up. More

Staffing seems to be a grave issue for most businesses these days. Lewisville VW is no exception. Melissa does a fine job as a service writer/etc. I appreciate her personable and competent presence. O these days. Lewisville VW is no exception. Melissa does a fine job as a service writer/etc. I appreciate her personable and competent presence. One counsel: under promise and over deliver. Don't tell me what I want to hear, tell me the way it is. More

I was very frustrated with my level of service and overall experience. They asked me to bring the car back multiple times and at one point held it for several days without offering a loaner vehicle or overall experience. They asked me to bring the car back multiple times and at one point held it for several days without offering a loaner vehicle or even having the part on hand. When I picked it up they said they would call me when the part came in. After several weeks of not hearing from them I called them to see if they had gotten it. They had my part, but no one reached out to schedule with me. It took them 3 months to replace the part, and if it weren't for the warranty I had with them I would have gone literally anywhere else. More

Worked with Melissa and she was the best! Loved getting a video of the diagnosis results. It made me feel like I could make educated decisions about my vehicle thanks to that. Loved getting a video of the diagnosis results. It made me feel like I could make educated decisions about my vehicle thanks to that. More

It took well over 8 hours for an oil change and recall on my lights. There was no communication all day from them till I called them close to close. Had no idea if there were issues with my car and thats why my lights. There was no communication all day from them till I called them close to close. Had no idea if there were issues with my car and thats why it took so long. They need to work on communicating with customers better. Will be using another location next time. More

Great follow up! I needed a part ordered and Lewisville VW got it in the next day and was able to squeeze me in pretty quickly. Thank you! I needed a part ordered and Lewisville VW got it in the next day and was able to squeeze me in pretty quickly. Thank you! More

I interacted with all service department reps on the phone and in person. Required service was explained, everything was done in a timely manner. I was kept in the loop and notified when my car ready. phone and in person. Required service was explained, everything was done in a timely manner. I was kept in the loop and notified when my car ready. More

I brought my car in for having a check engine light on. When they found out what was wrong with it, they said they fixed it. I was then told a laundry list of other things that needed to be addressed and I When they found out what was wrong with it, they said they fixed it. I was then told a laundry list of other things that needed to be addressed and I paid $1500 for all of those things (that were not related to the check engine light problem). After getting my car home, the check engine light came on again. These people want money, not to make sure your car is safe for you to drive. More

Great experience! Thank you for bringing back DETAIL service :) I did have an issue with reaching the service department, at times. Thank you for bringing back DETAIL service :) I did have an issue with reaching the service department, at times. More