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Lewisville Volkswagen - Service Center
Lewisville, TX
926 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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926 Reviews of Lewisville Volkswagen - Service Center
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May 22, 2022
It took well over 8 hours for an oil change and recall on my lights. There was no communication all day from them till I called them close to close. Had no idea if there were issues with my car and thats why my lights. There was no communication all day from them till I called them close to close. Had no idea if there were issues with my car and thats why it took so long. They need to work on communicating with customers better. Will be using another location next time. More
by lharding05
Verified CustomerEmployees Worked With
Ryan Parli
May 22, 2022
Worked with Melissa and she was the best! Loved getting a video of the diagnosis results. It made me feel like I could make educated decisions about my vehicle thanks to that. Loved getting a video of the diagnosis results. It made me feel like I could make educated decisions about my vehicle thanks to that. More
by EMMAW1482
Employees Worked With
May 21, 2022
Great follow up! I needed a part ordered and Lewisville VW got it in the next day and was able to squeeze me in pretty quickly. Thank you! I needed a part ordered and Lewisville VW got it in the next day and was able to squeeze me in pretty quickly. Thank you! More
by crashincymbals
May 20, 2022
I interacted with all service department reps on the phone and in person. Required service was explained, everything was done in a timely manner. I was kept in the loop and notified when my car ready. phone and in person. Required service was explained, everything was done in a timely manner. I was kept in the loop and notified when my car ready. More
by ELLASEMANS29
May 20, 2022
I brought my car in for having a check engine light on. When they found out what was wrong with it, they said they fixed it. I was then told a laundry list of other things that needed to be addressed and I When they found out what was wrong with it, they said they fixed it. I was then told a laundry list of other things that needed to be addressed and I paid $1500 for all of those things (that were not related to the check engine light problem). After getting my car home, the check engine light came on again. These people want money, not to make sure your car is safe for you to drive. More
by dawn.richerson
Employees Worked With
May 19, 2022
Great experience! Thank you for bringing back DETAIL service :) I did have an issue with reaching the service department, at times. Thank you for bringing back DETAIL service :) I did have an issue with reaching the service department, at times. More
by NTMSLLC
May 18, 2022
Three weeks prior, I spent over $2000. 00 in repairs for my car. It come back because the battery in my key fob needs to be replaced. Another $10.00. This dealership is not polished and 00 in repairs for my car. It come back because the battery in my key fob needs to be replaced. Another $10.00. This dealership is not polished and needs to put customer service at the forefront. The service department is not attentive to folks driving up. They all seem to be preoccupied with phone calls... More
by shewasik
Employees Worked With
Other Employees :
Ryan Parli
May 18, 2022
Every single person I encounter there is awesome. Great personalities. Approachable. Had the Atlas detailed for the first time since buying the car in 2019. Pandemic + closed detail service center Great personalities. Approachable. Had the Atlas detailed for the first time since buying the car in 2019. Pandemic + closed detail service center = dirty car. Appointment was at 1030a. The car was taken back immediately. The shuttle service home was great. Grateful for that service. At 430pm I called to check the status of my car. Person that answered said he'd check and call back. Never called me back. I called back at 4:59p, and was told they were finishing up and it will be ready in 10 minutes. Car was sent out and I was on my way to the dealership at 5:24 pm. Luckily we use a babysitter and she was fine with keeping the kids longer. I finally got my car at 5:35. It was clean, smelled great. They did a great job on the inside cleaning up the two years of toddler cheerios from under the seats. Except they didn't get the sticky tree sap or whatever it was off the car. I can scrape it off with my nail, but I figured paying as much as we did, that they'd have a cleaner that loosened the stick stuff off cars. There's a lot on passenger side of the car. Very disappointed in that. We waited two years to get it washed because we wanted someone that was good at washing the Atlas over someone else. But to wait all day without any communication initiated on dealership part, and to have to rush to get my kids, and stress about that. AND I will still have to go out and get all the sap off.....I'm better off spending several hours cleaning it myself. Which is difficult for me to do. But I'll do it instead of using the service wash station at this dealership. Love my Atlas. Love the people I interacted with. Just disappointed in this experience. More
by anastasia
Employees Worked With
May 18, 2022
Tim has been the guy who has taken care of me several times over the last few years and I could not be happier. He has squeezed me in a few times at the last minute to solve some problem with the car or times over the last few years and I could not be happier. He has squeezed me in a few times at the last minute to solve some problem with the car or because I was heading out of town and needed a quick tune up. Tim is a big reason why I come back to Lewisville VW. Thank you!!! More
by crashincymbals
Employees Worked With
May 18, 2022
Great service, communication and staff! My car was clean and ready on time, actually early! My car was clean and ready on time, actually early! More
by monkeyfun12
