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Lewisville Volkswagen - Service Center
Lewisville, TX
926 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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926 Reviews of Lewisville Volkswagen - Service Center
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June 01, 2022
two weeks still waiting for a part to fix my car not driveable not good driveable not good More
by DANNYPA73
Verified CustomerEmployees Worked With
June 01, 2022
I showed up on the wrong day and they were able to fit me in for an oil change and tire rotation so I wouldn't have to return on my originally scheduled day. Staff was very courteous and helpful. in for an oil change and tire rotation so I wouldn't have to return on my originally scheduled day. Staff was very courteous and helpful. More
by james.barrett
Employees Worked With
May 31, 2022
Tim Larsen was excellent. I was very satisfied with the service, communication, and professionalism of Bobby Becks Volkswagen. I was very satisfied with the service, communication, and professionalism of Bobby Becks Volkswagen. More
by roger4512
Employees Worked With
May 29, 2022
over the last twenty years, i’ve always been treated courteously with a professional quality of service! courteously with a professional quality of service! More
by kbad
May 29, 2022
Did NOT fix the issue. I went in with all the engine lights on, was told the problem was fixed and the lights came back on after about two day. I tried calling to discuss I went in with all the engine lights on, was told the problem was fixed and the lights came back on after about two day. I tried calling to discuss and no one answered the phone or returned my voicemail. More
by BAILEYRUBY
Employees Worked With
Not sure.
May 29, 2022
i have always, over the last twenty years, received exceptional quality service and treated courteously exceptional quality service and treated courteously More
by kbad
May 24, 2022
Staffing seems to be a grave issue for most businesses these days. Lewisville VW is no exception. Melissa does a fine job as a service writer/etc. I appreciate her personable and competent presence. O these days. Lewisville VW is no exception. Melissa does a fine job as a service writer/etc. I appreciate her personable and competent presence. One counsel: under promise and over deliver. Don't tell me what I want to hear, tell me the way it is. More
by DALEWPATTERSON
Employees Worked With
May 24, 2022
I was very frustrated with my level of service and overall experience. They asked me to bring the car back multiple times and at one point held it for several days without offering a loaner vehicle or overall experience. They asked me to bring the car back multiple times and at one point held it for several days without offering a loaner vehicle or even having the part on hand. When I picked it up they said they would call me when the part came in. After several weeks of not hearing from them I called them to see if they had gotten it. They had my part, but no one reached out to schedule with me. It took them 3 months to replace the part, and if it weren't for the warranty I had with them I would have gone literally anywhere else. More
by Tennis101
