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Lewisville Volkswagen - Service Center

Lewisville, TX

4.6
930 Reviews

930 Reviews of Lewisville Volkswagen - Service Center

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June 04, 2022

Great shop! This is my first choice for service as Lewisville VW is great about getting my car back on the road quickly! More

by crashincymbals
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 05, 2022 -

Lewisville Volkswagen responded

Thank you for sharing your VW service experience with Tim and our team at Lewisville Volkswagen. We appreciate you!

June 02, 2022

f One could not ask for a more conscious service attendant than ////tim Larsen. one couldd More

by Lane Etheredge
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2022 -

Lewisville Volkswagen responded

Lane, thank you for sharing your experience with Tim at Lewisville VW. We appreciate you!

Jun 07, 2022 -

Lane Etheredge responded

One could not ask for a better customer service agent than Tim!

June 01, 2022

two weeks still waiting for a part to fix my car not driveable not good More

by DANNYPA73
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tim Larsen
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2022 -

Lewisville Volkswagen responded

Dear Mr. Anderson: I can appreciate your concern and frustration on this issue. With the supply chain and parts issues that the whole industry is experiencing, we also are hoping for a solution soon. We are daily requesting updates from the manufacturer on timelines and we have not received an ETA from Volkswagen on the parts availability at this time, but will contact you as soon as we receive the part. Thank you for your patience. Peter Smith Service Director Lewisville Volkswagen 893 S Stemmons Frwy Lewisville TX 75067 972.538.0714 psmith@boardwalkautogroup.com www.LewisvilleVW.com

June 01, 2022

I showed up on the wrong day and they were able to fit me in for an oil change and tire rotation so I wouldn't have to return on my originally scheduled day. Staff was very courteous and helpful. More

by james.barrett
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2022 -

Lewisville Volkswagen responded

James, thank you for sharing your service experience with Tim Larsen at Lewisville Volkswagen. We appreciate you!

June 01, 2022

Ryan was great to work with. He listened to what I needed done to the car, and he and the mechanic got it taken care of. I really like the video provided by the mechanic. He p More

by SHUTTON76051
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Parli
Jun 01, 2022 -

Lewisville Volkswagen responded

Thank you for sharing your service experience with Ryan Parli on DealerRater. We appreciate your business and recommendation. Make it a great day.

June 01, 2022

The service was good and on point for my car and battery etc etc etc More

by COWLEYJACKIE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2022 -

Lewisville Volkswagen responded

Thank you for sharing your service experience with us on DealerRater. We appreciate you! Please let us know anytime that we may be of further service to you.

May 31, 2022

Tim Larsen was excellent. I was very satisfied with the service, communication, and professionalism of Bobby Becks Volkswagen. More

by roger4512
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2022 -

Lewisville Volkswagen responded

Thank you for sharing your service experience with Tim Larsen at Lewisville Volkswagen. We appreciate your business and recommendation.

May 29, 2022

i have always, over the last twenty years, received exceptional quality service and treated courteously More

by kbad
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2022 -

Lewisville Volkswagen responded

Thank you for sharing your service experience with us over the last twenty years. There is no greater complement that we can receive. We appreciate you. Have a great week.

May 29, 2022

Did NOT fix the issue. I went in with all the engine lights on, was told the problem was fixed and the lights came back on after about two day. I tried calling to discuss More

by BAILEYRUBY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Not sure.
May 29, 2022

Great experience, my service advisor was very friendly and kept me informed about the status of my car. More

by SALTX2003
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Parli
May 29, 2022 -

Lewisville Volkswagen responded

Thank you for sharing your experience with Ryan Parli here on DealerRater. We appreciate your business and recommendation. Please let us know when we can be of further service to you. Make it a great week.

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