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Lewisville Volkswagen - Service Center

Lewisville, TX

4.6
926 Reviews

926 Reviews of Lewisville Volkswagen - Service Center

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June 14, 2022

Wrote a letter to the parts manager about my poor service with no follow up. Service was not pleasant u til I got to the service department and the price quoted was 30% lower than what they charged me. More

by DERUBY2009
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 15, 2022 -

Lewisville Volkswagen responded

David, I am very sorry you had a bad experience here at Lewisville Volkswagen. That is not the team that we strive to be at all. I will get to the bottom of it, I assure you, I don’t want you to feel like we are not doing the best we can for everyone that chooses to bless us with their business, honestly and fairly. I would like to speak to you if possible, so we can make this right for you. Sincerely, Danny Ragaglia

Jun 20, 2022 -

DERUBY2009 responded

Thank you very much, my number is 469-442-6640. I look forward to hearing from you.

June 14, 2022

The Service Department's customer service was outstanding. They were timely, kept me informed, and I could hear their smile. My daughter and I found Melissa delightful to work with. Brandon al More

by JLWHITEJR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Hill
Jun 14, 2022 -

Lewisville Volkswagen responded

Thank you for sharing your service experience with Melissa and Brandon at Lewisville Volkswagen. We appreciate your business and recommendation.

June 12, 2022

I had a very good experience! I will be back to get my car serviced More

by JWOBBEKING
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2022 -

Lewisville Volkswagen responded

Thank you for sharing your service experience with us. We appreciate your business and recommendation.

June 11, 2022

As always, Lewisville VW Service Department did a great job on my oil change, tire rotation, all point inspection, my state inspection and car wash. They were courteous and prompt. Whenever I need service More

by nnancyy2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Salinas, Ryan Parli
Jun 13, 2022 -

Lewisville Volkswagen responded

We appreciate you taking the time to leave a review for your service experience. Thank you and have a great week!

June 11, 2022

The Lewisville location is great. Staff is very friendly and the service is always efficient! More

by SJORDA1992
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2022 -

Lewisville Volkswagen responded

We appreciate your recommendation and review here on DealerRater. Please let us know anytime that we may be of service to you and your Volkswagen.

June 10, 2022

Very friendly staff and kept me inform throughtout the process. Will definitely use them again! More

by CAMYLA PALMER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Parli
Jun 13, 2022 -

Lewisville Volkswagen responded

Camyla, thank you for sharing your recent service experience with us on DealerRater. We appreciate your business and recommendation. Make it a great week!

June 09, 2022

Very courteous and kept me well informed about my car. Waiting area was very clean. More

by melcraven77
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Parli
Jun 13, 2022 -

Lewisville Volkswagen responded

Thank you for sharing your service experience with Ryan here on DealerRater. Please let us know anytime that we may be of further service to you.

June 09, 2022

Bought my car here and always get it serviced here. I have had great service every time. Tim is an awesome service advisor- professional and direct. I would highly recommend this dealership in it’s ent More

by DDS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2022 -

Lewisville Volkswagen responded

Thank you for sharing your service experience with Tim Larsen at Lewisville Volkswagen. We appreciate you! Have a great afternoon.

June 09, 2022

Service advisors are great people. Tim and Melissa really know their Volkswagens. They get my vehicles in and out in two shakes of a lambs tail. More

by JUANFRANCO123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2022 -

Lewisville Volkswagen responded

Juan, thank you for recognizing Tim and Melissa at Lewisville Volkswagen. We appreciate your service business and recommendation. Make it a great week!

June 08, 2022

Excellent. From drop off to shuttle ride to & from work to picking up vehicle after service work. More

by DWDAVIS1965
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2022 -

Lewisville Volkswagen responded

Thank you for sharing your service experience with Melissa here on DealerRater. We appreciate your business and recommendation. Have a great evening.

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