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Lewisville Volkswagen - Service Center

Lewisville, TX

4.6
930 Reviews

930 Reviews of Lewisville Volkswagen - Service Center

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August 04, 2022

Good job as always. Everyone was professional and transparent about costs. Keep up the quality. Will buy next car from there because of staff alone. More

by JGIBBONS1974
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2022 -

Lewisville Volkswagen responded

We are thrilled to hear our team always meets your expectations during your visits to Lewisville Volkswagen. Thank you for the 5-stars, and we look forward to helping you find your next vehicle!

August 03, 2022

Great Service! Love the video run-down on how my vehicle is doing, feels like I'm in the garage! More

by ashowens11
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Parli
Aug 04, 2022 -

Lewisville Volkswagen responded

We're so glad our team delivered excellent service and that you appreciated our video informing you of your vehicle's progress! Thanks for choosing Lewisville Volkswagen. We hope to work with you again!

August 03, 2022

Great Service! Ryan is always a pleasure to deal with and always takes care of my car's problem. Definitely recommend him and this dealership! More

by CAMYLA PALMER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Parli
Aug 04, 2022 -

Lewisville Volkswagen responded

Thank you for the great review, Camyla! We are so glad to hear that you had a successful service experience working with Ryan and the Lewisville Volkswagen team. Drive safely, and we hope to see you back again down the road!

August 01, 2022

Melissa is amazing! She did a great job explaining the process from start to finish . More

by MSWALM89
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2022 -

Lewisville Volkswagen responded

Thank you for the great review! We are so glad to hear that Melissa delivered a successful service experience. Drive safely, and we hope to see you back at Lewisville Volkswagen!

July 31, 2022

Great customer service! ...professional, personable, kind, timely and appreciated. Communication was on point. 2018 Atlas More

by danwhite7912
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rick Nowak
Aug 01, 2022 -

Lewisville Volkswagen responded

We are pleased to see you had a stellar experience with our team at Lewisville Volkswagen. Thank you for the 5-stars, and have a great day!

July 31, 2022

Each time I have gone to Lewisville Volkswagen I have been satisfied with the quality service that I receive. Everyone at the dealership is extremely helpful and friendly. Love Lewisville Volkswagen! More

by Taraneil77
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2022 -

Lewisville Volkswagen responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with the Lewisville Volkswagen team. Safe travels and we hope to see you back again down the road!

July 31, 2022

This place did not inform me of any ETA on my car being finished. I called in the afternoon and they said that it wouldn’t be ready until the next day. What the xxxx is the point of having an appointment i More

by masonbesmer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tim Larsen
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2022 -

Lewisville Volkswagen responded

I am sorry to see that your experience was anything less than stellar. We strive to provide timely service to our guests and it is disappointing to know that we missed the mark. I would like to see what I can do to improve your experiences going forward and I hope you'll give me a call at your earliest convenience to share more details about your visit. Thank you for your feedback, Brian Swarvar - Service Manager - (469) 702-9895

July 29, 2022

Appreciated the multi point inspection and repair diagnosis/service advisor communication and finishing repairs before the estimated timeframe. More

by derekreece
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keith Land
Jul 29, 2022 -

Lewisville Volkswagen responded

Thank you for the great review! We are thrilled to hear that you had a successful service experience working with the Lewisville Volkswagen team. Drive safely, and we hope to see you back again down the road!

July 29, 2022

Excellent customer service. This was our first time. We were great fully satisfied with service More

by andresl.osorio
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2022 -

Lewisville Volkswagen responded

We're so glad your first experience didn't disappoint! Thank you for the amazing review and for trusting Lewisville Volkswagen with your automotive needs - we'll be here if you need us down the road!

July 29, 2022

Very professional and made me aware of everything. People were very nice and answered all my questions. Nick and Keith in the service department are great examples of customer service More

by KERICTAYLOR1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith, Rick Nowak
Aug 01, 2022 -

Lewisville Volkswagen responded

When we see words like this, we know we're doing our job right! We're thrilled our team offered informative, friendly assistance. Nick and Keith will definitely appreciate the shout-out. Thanks for choosing Lewisville Volkswagen!

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