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Lewisville Volkswagen - Service Center

Lewisville, TX

4.6
926 Reviews

926 Reviews of Lewisville Volkswagen - Service Center

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July 31, 2022

Great customer service! ...professional, personable, kind, timely and appreciated. Communication was on point. 2018 Atlas More

by danwhite7912
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rick Nowak
Aug 01, 2022 -

Lewisville Volkswagen responded

We are pleased to see you had a stellar experience with our team at Lewisville Volkswagen. Thank you for the 5-stars, and have a great day!

July 31, 2022

Each time I have gone to Lewisville Volkswagen I have been satisfied with the quality service that I receive. Everyone at the dealership is extremely helpful and friendly. Love Lewisville Volkswagen! More

by Taraneil77
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2022 -

Lewisville Volkswagen responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with the Lewisville Volkswagen team. Safe travels and we hope to see you back again down the road!

July 31, 2022

This place did not inform me of any ETA on my car being finished. I called in the afternoon and they said that it wouldn’t be ready until the next day. What the xxxx is the point of having an appointment i More

by masonbesmer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tim Larsen
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2022 -

Lewisville Volkswagen responded

I am sorry to see that your experience was anything less than stellar. We strive to provide timely service to our guests and it is disappointing to know that we missed the mark. I would like to see what I can do to improve your experiences going forward and I hope you'll give me a call at your earliest convenience to share more details about your visit. Thank you for your feedback, Brian Swarvar - Service Manager - (469) 702-9895

July 29, 2022

This is the best Vw dealer I’ve been to. Melissa is an outstanding service advisor and has always been genuine and kind and straight to the point of what my vehicle is in need of. I will alw More

by 1971510ER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Villa
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Chapman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Swarvar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Parli, Rick Nowak
Jul 29, 2022 -

Lewisville Volkswagen responded

Thank you for the great review! We are thrilled to hear that you had a successful service experience working with Melissa and the Lewisville Volkswagen team. Drive safely and we hope to see you back again down the road!

July 29, 2022

Excellent customer service. This was our first time. We were great fully satisfied with service More

by andresl.osorio
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2022 -

Lewisville Volkswagen responded

We're so glad your first experience didn't disappoint! Thank you for the amazing review and for trusting Lewisville Volkswagen with your automotive needs - we'll be here if you need us down the road!

July 29, 2022

Very professional and made me aware of everything. People were very nice and answered all my questions. Nick and Keith in the service department are great examples of customer service More

by KERICTAYLOR1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith, Rick Nowak
Aug 01, 2022 -

Lewisville Volkswagen responded

When we see words like this, we know we're doing our job right! We're thrilled our team offered informative, friendly assistance. Nick and Keith will definitely appreciate the shout-out. Thanks for choosing Lewisville Volkswagen!

July 29, 2022

Appreciated the multi point inspection and repair diagnosis/service advisor communication and finishing repairs before the estimated timeframe. More

by derekreece
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keith Land
Jul 29, 2022 -

Lewisville Volkswagen responded

Thank you for the great review! We are thrilled to hear that you had a successful service experience working with the Lewisville Volkswagen team. Drive safely, and we hope to see you back again down the road!

July 28, 2022

I had a great experience at this dealership! The staff was very friendly and helpful. When I picked up my car after having it serviced it was like driving a new car. Shiny and clean inside and o More

by Flygirlann
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2022 -

Lewisville Volkswagen responded

This is the kind of feedback we work hard to receive at Lewisville VW! We're so glad our team welcomed you with courteous assistance and outstanding service. Thanks for taking the time to review us!

July 27, 2022

Ryan Parli was very attentive and so helpful! Thanks a million! He saved my day and provided excellent costumer service. Kirsten More

by kirsten629
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Parli
Jul 27, 2022 -

Lewisville Volkswagen responded

Thanks so much for taking the time to give Ryan a shoutout. It means a great deal that you can rely on Lewisville VW to make sure your needs are met. Safe travels!

July 26, 2022

Very efficient service. We were kept informed of progress and time for pick up. Our car was washed when we picked it up. We have used this service department for several yea More

by hondahoney49
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2022 -

Lewisville Volkswagen responded

Thanks for sharing and leaving Lewisville VW a five-star review! We appreciate your confidence in our services. Have a great day!

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