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Lewisville Volkswagen - Service Center

Lewisville, TX

4.6
950 Reviews

950 Reviews of Lewisville Volkswagen - Service Center

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August 31, 2022

Everything was good. There was just a little miscommunication at the end when picking up the car that took a little longer. Overall a very good experience. Thanks. More

by bruce
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 31, 2022 -

Lewisville Volkswagen responded

We appreciate your feedback, Bruce. We apologize for the miscommunication and for the delay this caused. Thank you for choosing Lewisville Volkswagen, we hope to welcome you back for a perfect service experience next time!

August 31, 2022

Tech’s video was very well explained and documented. Service advisor was very pleasant (as always). Left dealership totally satisfied. More

by ewmoreland
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 31, 2022 -

Lewisville Volkswagen responded

Thank you for your continued business and your confidence in our work! We are grateful for your feedback and we hope to see you again at Lewisville Volkswagen. Drive safely!

August 31, 2022

The job was completed on time. In response to my question, the service advisor took a drive with me and showed me the operation that had been described poorly in the manual. I am More

by TOURSDELAINE
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 01, 2022 -

Lewisville Volkswagen responded

We are thrilled that our team delivered such efficient, top-notch service! Thank you for choosing Lewisville Volkswagen and for sharing your experience. Drive safely until we see you again!

August 30, 2022

Excellent service. Checkin took less than 2 minutes. It took less than expected. The car was clean and sanitized More

by Jmonroy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 30, 2022 -

Lewisville Volkswagen responded

We are happy to hear that our team exceeded your expectations and gave you such an efficient, quality experience! Thank you for choosing Lewisville Volkswagen, we hope to welcome you back for your future service needs.

August 29, 2022

At first, it was rough and poor communication but they made up for the end. They even cleaned my car and detailed it for free. More

by AD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Swarvar
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Parli, Rick Nowak
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Aug 30, 2022 -

Lewisville Volkswagen responded

While we apologize for the issues you initially encountered working with us, we are so glad to hear that the team was able to help make things right. We appreciate your support and will be sure to pass on the kind words to them. If there is anything more we can do to assist you or better your experience, please feel free to reach out. Best, Brian Swarvar - Service Manager - (469) 702-9895

August 28, 2022

Very happy with dealship work done on my 2015 Jetta TDI, they took good care of me during my maintenance. More

by SkipV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 29, 2022 -

Lewisville Volkswagen responded

Thank you for the great review! We are thrilled to hear that you had a successful service experience working with the Lewisville Volkswagen team. Drive safely, and we hope to see you back again down the road!

August 27, 2022

Very professional and friendly, will definitely go back for all my service needs for my 2015 Jetta More

by Fopagan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 29, 2022 -

Lewisville Volkswagen responded

This is the kind of feedback we love to see. Thanks for giving Lewisville Volkswagen a great review!

August 27, 2022

Dealers atmosphere is always clean and professional. Tim Larson my service rep is all honest, very knowledgeable about his profession and has a very professional attitude. More

by Fopagan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 29, 2022 -

Lewisville Volkswagen responded

This is the kind of feedback that lets us know we're doing a good job. Thanks for giving Tim and the Lewisville Volkswagen service team a shoutout!

August 26, 2022

Been a customer for 10 years now and always coming back. Fast and reliable service. More

by MK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wallace Gauthier
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Aug 26, 2022 -

Lewisville Volkswagen responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with the Lewisville Volkswagen team over the years. Drive safely, and we hope to see you back!

August 25, 2022

Great job from the Service Manager. Very nice and helpful. I had a recall service done so it was very fast, and no charge. More

by JOHNBOWEN.BASSPLAYER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Parli
Report | Print
Aug 25, 2022 -

Lewisville Volkswagen responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with the Lewisville Volkswagen team. Drive safely, and we hope to see you back again down the road!

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