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Lewisville Volkswagen - Service Center

Lewisville, TX

4.6
926 Reviews

926 Reviews of Lewisville Volkswagen - Service Center

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August 29, 2022

At first, it was rough and poor communication but they made up for the end. They even cleaned my car and detailed it for free. More

by AD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Swarvar
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Parli, Rick Nowak
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Aug 30, 2022 -

Lewisville Volkswagen responded

While we apologize for the issues you initially encountered working with us, we are so glad to hear that the team was able to help make things right. We appreciate your support and will be sure to pass on the kind words to them. If there is anything more we can do to assist you or better your experience, please feel free to reach out. Best, Brian Swarvar - Service Manager - (469) 702-9895

August 27, 2022

Dealers atmosphere is always clean and professional. Tim Larson my service rep is all honest, very knowledgeable about his profession and has a very professional attitude. More

by Fopagan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 29, 2022 -

Lewisville Volkswagen responded

This is the kind of feedback that lets us know we're doing a good job. Thanks for giving Tim and the Lewisville Volkswagen service team a shoutout!

August 27, 2022

Very happy with dealship work done on my 2015 Jetta TDI, they took good care of me during my maintenance. More

by SkipV
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 29, 2022 -

Lewisville Volkswagen responded

Thank you for the great review! We are thrilled to hear that you had a successful service experience working with the Lewisville Volkswagen team. Drive safely, and we hope to see you back again down the road!

August 27, 2022

Very professional and friendly, will definitely go back for all my service needs for my 2015 Jetta More

by Fopagan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 29, 2022 -

Lewisville Volkswagen responded

This is the kind of feedback we love to see. Thanks for giving Lewisville Volkswagen a great review!

August 26, 2022

Been a customer for 10 years now and always coming back. Fast and reliable service. More

by MK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wallace Gauthier
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Aug 26, 2022 -

Lewisville Volkswagen responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with the Lewisville Volkswagen team over the years. Drive safely, and we hope to see you back!

August 24, 2022

Would recommend. Have been going there regularly. But last time there were differences in the price for service shown online and billed. More

by B
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
None
Report | Print
Aug 25, 2022 -

Lewisville Volkswagen responded

We're very grateful to have earned your recommendation and loyalty. However, it's concerning to see there's been a discrepancy between our online and billed prices. We will look into this and appreciate you bringing it to our attention. Please don't hesitate to reach out if you have any other concerns. Drive safely, and we look forward to working with you again! Brian Swarvar - Service Manager - (469) 702-9895

August 24, 2022

Great job from the Service Manager. Very nice and helpful. I had a recall service done so it was very fast, and no charge. More

by JOHNBOWEN.BASSPLAYER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Parli
Report | Print
Aug 25, 2022 -

Lewisville Volkswagen responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with the Lewisville Volkswagen team. Drive safely, and we hope to see you back again down the road!

August 24, 2022

Long wait to get the car cleaned. Had to skip it due to the wait. More

by talreja.suraj
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 25, 2022 -

Lewisville Volkswagen responded

I am sorry that you experienced a longer than usual wait for car cleaning and I'd like to see if we can make this up to you. If you are willing, please give me a call at your earliest convenience. Thank you, Brian Swarvar - Service Manager - (469) 702-9895

August 23, 2022

My BUG was purchased in New Port Richey, FL and I loved them. I have found a new love with Lewisville VW. Thank you Tim P. Larsen for being awesome as well as the service staff! Y'all rock! More

by SUZANN.DENEEN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 23, 2022 -

Lewisville Volkswagen responded

Suzann, thank you for the great review! We are thrilled to hear that you had a successful service experience working with Tim and the Lewisville Volkswagen team. Drive safely, and we hope to see you back again down the road!

August 23, 2022

The dealership was able to find the issue and resolve my issue quickly and provided me with a loaner quickly. They were friendly, informative, and expedient. More

by Gbari7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Swarvar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ursula Deese, Ryan Parli, Rick Nowak
Report | Print
Aug 24, 2022 -

Lewisville Volkswagen responded

Thanks for leaving Lewisville Volkswagen a five-star review. It makes our day to receive such positive feedback! Until next time!

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