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Lewisville Volkswagen - Service Center

Lewisville, TX

4.6
929 Reviews

929 Reviews of Lewisville Volkswagen - Service Center

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March 28, 2024

Prompt and polite. I did like a video of the car exam it was very helpful. Coffee compliments are appreciated. More

by Neveana1969
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The young gentleman that took my appointment.
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Mar 29, 2024 -

Lewisville Volkswagen responded

We're glad to know you found our video examination helpful and enjoyed the complimentary coffee at Lewisville Volkswagen. Thanks for your positive feedback!

March 27, 2024

My service advisor was amazing. She got me in and out in a very reasonable amount of time. She did an amazing job with communicating with me and delivered on what she said she was g More

by AARONFADOUX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 27, 2024 -

Lewisville Volkswagen responded

Aaron, it's great to know that our service advisor at Lewisville Volkswagen was able to provide you with an efficient and communicative experience. We appreciate your feedback!

March 23, 2024

Great service provider. Works on all reported complaints very clearly & suggests recommendations with ease & convenience. More

by DUTTA.RUPAM1987
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 25, 2024 -

Lewisville Volkswagen responded

We're delighted to know that you found our service at Lewisville Volkswagen great and convenient. We always aim to provide clear solutions for all customer concerns. Thanks for the positive feedback!

March 22, 2024

Excellent service. Fast and timely repairs made on my visit. Friendly knowledgeable staff. Best in Dallas More

by Jeffzismer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 24, 2024 -

Lewisville Volkswagen responded

We're glad to know you had a great experience with our team at Lewisville Volkswagen. Thanks for recognizing the excellent service and timely repairs!

March 20, 2024

I had to return twice to get my car working right because the technician was unable to complete their task without errors. More

by MIKEDELEMAIL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ralph
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Mar 20, 2024 -

Lewisville Volkswagen responded

Mike, I'm sorry for any inconvenience you've experienced. It's our goal to provide quality service in a timely manner, and it seems we fell short in this case. I would appreciate the opportunity to discuss this further and ensure all of your concerns are addressed. Please reach out when you can. Thank you, Jimmy Foster - Service Director - (972) 538-0570

March 20, 2024

All issues were addressed. Service provided the video I requested. Repairs were completed when promised. More

by rowland.marcey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 20, 2024 -

Lewisville Volkswagen responded

We're delighted to know that all your concerns were addressed and the service met your expectations at Lewisville Volkswagen. Thank you for sharing this positive feedback!

March 20, 2024

Takes little longer as I expect ! ! But services was great car was washed Thank you. More

by ANDELOVICN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Eagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 21, 2024 -

Lewisville Volkswagen responded

Thank you for your patience and for leaving Lewisville Volkswagen a five-star review! We are so glad you enjoyed the car wash and are satisfied with our services.

March 20, 2024

The service department advisor was easy to work with and knowledgeable. I was provided a video of all parts checked on my GTI. More

by MC1200XL
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 20, 2024 -

Lewisville Volkswagen responded

We're glad to know you had a positive experience with our service department at Lewisville Volkswagen. It's great that the video feature was helpful for your GTI check-up! Thanks for sharing this review.

March 19, 2024

Rep was super professional and courteous. Time was exactly as he said it would be. This dealership is really great and has good people working there to keep me coming back. More

by ali45oops
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Swarvar
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 20, 2024 -

Lewisville Volkswagen responded

We're glad to know you had a positive experience with our team at Lewisville Volkswagen! It's great that the time estimate was accurate and you found our staff professional. We look forward to your next visit!

March 17, 2024

Thorough diagnostics. Love the provided video update and having a choice of services to choose from. More

by nadinekalin
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 18, 2024 -

Lewisville Volkswagen responded

Nadine, it was our pleasure to assist you. Thank you from all of us here at Lewisville Volkswagen!

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