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Lewisville Volkswagen - Service Center

Lewisville, TX

4.6
925 Reviews

925 Reviews of Lewisville Volkswagen - Service Center

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March 20, 2024

The service department advisor was easy to work with and knowledgeable. I was provided a video of all parts checked on my GTI. More

by MC1200XL
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 20, 2024 -

Lewisville Volkswagen responded

We're glad to know you had a positive experience with our service department at Lewisville Volkswagen. It's great that the video feature was helpful for your GTI check-up! Thanks for sharing this review.

March 20, 2024

Takes little longer as I expect ! ! But services was great car was washed Thank you. More

by ANDELOVICN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Eagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 21, 2024 -

Lewisville Volkswagen responded

Thank you for your patience and for leaving Lewisville Volkswagen a five-star review! We are so glad you enjoyed the car wash and are satisfied with our services.

March 20, 2024

I had to return twice to get my car working right because the technician was unable to complete their task without errors. More

by MIKEDELEMAIL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ralph
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Mar 20, 2024 -

Lewisville Volkswagen responded

Mike, I'm sorry for any inconvenience you've experienced. It's our goal to provide quality service in a timely manner, and it seems we fell short in this case. I would appreciate the opportunity to discuss this further and ensure all of your concerns are addressed. Please reach out when you can. Thank you, Jimmy Foster - Service Director - (972) 538-0570

March 20, 2024

All issues were addressed. Service provided the video I requested. Repairs were completed when promised. More

by rowland.marcey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 20, 2024 -

Lewisville Volkswagen responded

We're delighted to know that all your concerns were addressed and the service met your expectations at Lewisville Volkswagen. Thank you for sharing this positive feedback!

March 19, 2024

Rep was super professional and courteous. Time was exactly as he said it would be. This dealership is really great and has good people working there to keep me coming back. More

by ali45oops
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Swarvar
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 20, 2024 -

Lewisville Volkswagen responded

We're glad to know you had a positive experience with our team at Lewisville Volkswagen! It's great that the time estimate was accurate and you found our staff professional. We look forward to your next visit!

March 17, 2024

Thorough diagnostics. Love the provided video update and having a choice of services to choose from. More

by nadinekalin
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 18, 2024 -

Lewisville Volkswagen responded

Nadine, it was our pleasure to assist you. Thank you from all of us here at Lewisville Volkswagen!

March 15, 2024

Did a great job following thru on repairs. Would recommend this dealership to my friends. More

by Jack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 15, 2024 -

Lewisville Volkswagen responded

Jack, thank you for leaving Lewisville Volkswagen a five-star review! We are happy to hear that our team followed up with you and you are satisfied with your service experience. Safe travels!

March 15, 2024

Fast and friendly service as always. Enjoy working with Melissa. Got me in and out within and hour. More

by tcchadwell@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 15, 2024 -

Lewisville Volkswagen responded

We're glad to know you had a fast and friendly service experience with Melissa at Lewisville Volkswagen. Thank you for your positive feedback, we appreciate it!

March 15, 2024

Took my vehicle in for service. Never had anything less than perfectly stellar treatment. I wish there was a better area for lounge and work, but a free ride back home works just as More

by coreyacole
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 15, 2024 -

Lewisville Volkswagen responded

Corey, we're glad to know you've consistently received stellar treatment at Lewisville Volkswagen. We appreciate your feedback on our lounge area and are happy the shuttle was a convenient factor. Until next time, drive safely!

March 14, 2024

Good good good good good Good good good good good Good good good good good More

by shea.rodgers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 15, 2024 -

Lewisville Volkswagen responded

Shea, thank you for this 5-star review of Lewisville Volkswagen! Have a stellar day!

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